Malcolm Turnbull promised us faster, cheaper NBN delivered by the end of 2016. But instead he made it slower, doubled the cost and doubled the delivery time.

People have been contacting me to share their frustration with the NBN for years.

We know that Malcolm Turnbull has stuffed the NBN - it’s time to lose the secrecy. Share your experience and #NBNfails so together, we can show Malcolm Turnbull and the Liberals that their second-rate NBN just doesn’t cut it.






Showing 114 reactions

  • commented 2018-06-10 00:28:06 +1000
    NBN was coming to me within 18 months over nine years ago, now it is sometime in 2020, WTF!

    I live around 4 klms from the CBD?
  • commented 2018-06-02 22:51:02 +1000
    I don’t have NBN, but I wanted to get faster internet speeds, so I went online to see if NBN was in my area yet, nope nothing planned until 2020. it’s not like I live in some rural obscure area… I live a 5 minute walk from Central Station. That’s right, I live in Sydney, biggest most iconic area of Australia, and not considered a priority for the NBN! 2007 was when it was planned, it does not take 13 years to set up outdated technology for basic internet.
  • commented 2018-05-26 11:18:34 +1000
    NBN I stalled in my street, now everyone in the street suffers dropouts and lagging.

    The frustrating thing is I’m not even connected to the NBN.

    The installation has simply screwed everyone.

    We could have had World class internet, yet the liberals wanted to appease Rupert Murdoch, and we pay the price for something inferior in every way possible and it more expensive than the original NBN.

    I am extremely angry about this.

    Added to this I speak to thousands of people per year and anyone I speak to about the NBN say it’s the worst decision of their lives.
  • commented 2018-05-11 17:39:22 +1000
    Ultimo was supposed to get the NBN in 2013 in the same month of the national election. But the election changed everything and Ultimo (The Technology Quadrant) went from one of the first to get the brand new NBN Fiber to the Home to “not even on the list” as marginal electorates miraculously shot up to the top. My dad in Woy Woy got his NBN in the days before the very, very marginal local election. Most of the apartment buildings in Ultimo gave up and got Fiber to the Basement from an independent contractor.

    After about 3 years Ultimo reappeared scheduled for the Fiber to the Node in September 2017. I waited eagerly. It was still listed as September 2017 as the month of September progressed. Then in the final week of September I noticed that it was now listed as February 2018. In February it became March, then Apr-Jun with the Fiber to the Curb (because we aren’t big enough for a node anyway and this way residents pay the electricity). I just noticed that sometime in May it has become Jul-Sept 2018.

    There is no communication. If I write directly I am advised to register and fed meaningless platitudes. I registered several times but I get all my information by checking the rollout dates. Nothing emerges from the registration, no one tells us anything.

    I don’t care anymore. It has been over 5 years. Even Fiber to the Home is becoming old technology and pretend NBN will still get erratic as the rain hits the ancient copper wiring and decomposing banana peels in the pit, still stutter on HD streaming, still hangup when we are all trying to stream at the same time, still drop out for no apparent reason, still take over 24h to download large computer games.

    It is hard to imagine how it could have more badly managed. Every single aspect of the introduction of the new technology has been stuffed up. The implementation has been glacial and subject to political interference, the technology choices (eg FTTN) were made by someone with no understanding of the modern technology, there are stories of wastage and huge cost inflation, people were actually offered the NBN at lower speeds than the original ADSL2! NBN providers were encouraged to sell packages that they had not paid for, hoping that not everyone would be on at the same time, and pretended that they did not know what happening when it all went wrong. Suddenly the the faster speeds were only available to those who were prepared to spend big. It has been a disaster on all fronts.

    So much for national infrastructure to ride the global technology wave. We look like a classic third world banana republic. Corrupt, archaic and incompetent.
  • commented 2018-05-06 18:44:56 +1000
    What are you talking about, Tanya? The NBN is Malcolm’s big success. Tony told hime to fuck it up and he did!
  • commented 2018-05-06 18:44:54 +1000
    What are you talking about, Tanya? The NBN is Malcolm’s big success. Tony told hime to fuck it up and he did!
  • commented 2018-05-06 13:17:54 +1000
    Was sent a Modem by Telstra. I was instructed to simply plug it in and i would be switched over to the NBN. I was offered a range of plans, including varying data speeds. I called Telstra in order to find out where the Node is as this impact considerably on the speed and performance of FTTN. Telstra representative stated that they do not have information about Nodes or the locations of NBN equipment and advised me to call NBN Co. I attempted this, they did not answer the phone after 50 minutes waiting i hung up. I found the node, it is 1000 meters from my house. That means i could only ever get 10 to 12 megabits on a good day and would experience significant drop outs at that distance. Had i accepted the original offer without any research, that is setting out on foot to find the node, i would have potentially paid for speeds I would never get and all my current equipment and services would have been rendered obsolete. Also the Telstra pit outside my house is full of Asbestos.
  • commented 2018-05-03 17:04:13 +1000
    Constant dropouts. 5 nbn technicians visited my home since October 2017 to try and fix 2 of which never bothered to show up. Last tech admitted that nbn was a waste of money and he guaranteed I will have many more dropouts in future. Optus helpless. NBN useless.

    I demand to go back to adsl2 until nbn is properly working. Why is this Government holding us to ransom with its claim that it has to be mandatory..? Fix it first! I didn’t want it. I was happy with my cable internet.
  • commented 2018-04-28 09:51:39 +1000
    Hi Tanya.. I have read many of the posts complaining about bad or absent service but what I seem to be missing is your solution. Grumbling gets nothing done. What are you actually doing to rectify this problem??
  • commented 2018-04-23 17:24:22 +1000
    As it happens, we have a place on the south coast, but primarily live in your electorate in Sydney: the good luck of having been born when property was cheap, relative to what it is today. So, in South Durras, we have a wireless Telstra connection that mostly is pretty fast, whilst in Sydney, we are not in an NBN zone at all.

    Dunno when we might expect to have an NBN connection in Darlington.

    The NBN connection in South Durras is certainly faster than the dial-up we used to have and, perhaps, surprises us from time to time with how fast it can be. But we don’t really test it. We search the internet, send and receive emails: no streaming.

    As I am asked and paid to lecture overseas (about the Pacific Islands), I travel to the USA, Asia and Europe.

    The average hotel and domestic connections I experience overseas – even in Africa’s Gabon! – are very quick, even at the email and web browsing level that I use.

    Last week, I was in Beijing and Chicago where, in both places, airport, domestic and hotel WiFi was noticeably faster than what we experience in South Durras on the NBN.

    Visitors to Australia must be amused at our lowly internet speeds: many that I meet often remark on our worse than Third World service.

    It is not a priority for me, but I pity people who rely on speedy streaming for their entertainments.

    My greater concern for government and opposition reform is our very embarrassing failure at policy on asylum seekers we have penned upon Manus and Nauru: I would gladly go back to the penny post if it would mean our Australian humanity could be restored!

    Is there any way you can influence the fools in charge of Labor to strike a blow for difference?
  • commented 2018-04-12 10:35:49 +1000
    We’ve had constant drop outs ( more than 20 a day) since Easter.

    I’ve logged a complaint with Telecommunications Ombudsman as Telstra ( and I was an employee for 18 years before all customer service was switched off shore)

    Telstra promises everything and delivers nothing .

    After call after call and after our NBN died completely a tech attended ,great guy Dennis I knew him from my Telstra days .Dennis changed modem and all seemed well but this is the NBN don’t forget the drop outs continued.

    Of course Dennis said now it’s an outside premises problem and call Telstra.

    I did and was told of escalation priority but problem is in exchange and no commitment to restore service as they have to pass complaint on to NBN!

    Is this the 21st Century or not !

    When our Telstra service staff were in Australia 🇦🇺 this remote off shore vague sort of customer service ,which at times is hard to understand because of language barriers was followed with action as we had all the technical staff and field staff on hand ,it wasn’t perfect,we had problems also but for customers it wasn’t the labyrinth of perseverance and angst that it is today.
  • commented 2018-04-09 23:03:24 +1000
    Add your voice to the frustrated masses!

    Learn how to cope with NBN service failures.

    Share your stories with the public.

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  • commented 2018-04-09 22:56:29 +1000
    I work in Medical technology solution and I come across NBN failures on a regular basis.

    NBN Co is costing small businesses like ours and the end consumers thousands of dollars in lost productivity and labour because everyone except NBN Co is absorbing the losses they create through their ineptitude.

    There is no recourse and no financial restitution because Turnbull has firewalled NBN Co from any indemnity action. Not even the TIO can act against NBN Co. Any complaints must go through internet service providers who must absorb any associated losses.

    I have just been dealing with a worst case scenario… a medical practice left without any internet, phone or fax…. All of the essentials cut and no-one to take responsibility. Months later, It is still not fixed. Every week or so, a new technician comes out but it never gets fixed. The reason is that they they can never tell where the copper pairs are going out in the street. They can’t trace them properly because they are not trained AND the cables were never marked correctly by Telstra Whole who also sends untrained staff out to fix complex networking problems.

    So, because NBN was orderd, the old copper pairs that COULD have been used as an emergency backup solution are no longer available because of the outlandish policy of re-using those cables.

    I have had enough… Please visit my No Bloody Network! web site and add your voice!

  • commented 2018-03-28 22:07:24 +1100
    3 tech teams, 2 different answers, excuses to my service provider now 4 months without a phone line or internet connection in an existing NBN area with no resolution in sight. Yes I

    don’t have a working phone line. Excuses! Does Bill Morrow get a bonus for this?? Does Malcolm Turnbull get a bonus?? (Biggest wet sail in Australian politics) Will never vote Liberal again. Got any answers???
  • commented 2018-03-16 10:13:49 +1100
    Our NBN has now been playing up for 4 weeks, continual drop outs and messages of streaming issue’s. Lucky to get 5 minutes before it drops out. Had a Tech out who came (before the appointment time) who messaged me to say the problem was located in the pit and fixed. Didn’t wait around to see my husband who had left work early to make the appointed time. Of course was not fixed. These tech’s seem to always come before the appointment time. NBN register the problem fixed ? Another Tech came out yesterday said the problem is in the pit which he can not fix as he is a different type of tech? I told him the other tech said he had fixed the issue in the pit last week. Again no service, NBN register the isuue completed. My daughter has started Uni and she can’t do any work ( all her course info, lectures, study material is online ) Now I’m waiting until the NBN call ME as you can not speak to them drect…. who knows when that will be ? Oh and by the way i am paying for the privelage of this service WHICH I CAN NOT USE !!!!! such value for money. Is this a third world country??? Put be back on ADSL where i paid for a service I could use.
  • commented 2018-03-15 16:33:05 +1100
    Today is Day 6: no connection. No internet. No phone line. No Foxtel. And sadly, no hope! Two children at home. How do we call for emergency services if needed? How can my husband or I work from home if we need to? It is beyond comprehension that in this day and age, the government can get away with this and put us so behind!

    We had NBN “connected” late 2017 in our Caulfield South townhouse (VIC) and have had persistent, almost daily dropouts. Countless technicians have spent endless hours trying to work on our “weak signal” and get no where. Amplifiers, tick! Replace nbn box in case faulty, tick! There is nothing that hasn’t been tried – except of course, the infrastructure itself.

    We are now that despondent that we want to actually pay to fix this once for all, out of our pocket. Take matter into our own hands as no one is taking responsibility. Do you think this is even possible? No. This is VERY definition of hopeless.
  • commented 2018-02-19 15:00:41 +1100
    Here’s my fail. I live in a multi-dwelling unit or as NBN calls it an ‘MDU’. Prior to me moving in a checked the NBN website back in April/May 2017 and confirmed that NBN was going to be in the area around June/July 2017. I was to be moving in June 2017. I live in Potts Point NSW 2011, and for anyone that lives or has lived in the area knows, it’s a well thought up community and area. You’d think in 2017/2018 we’d have the infrastructure to boot. How wrong was I?

    I moved in, connected all of my services ADSL/Phone with Telstra. With the promise that I would move to NBN the moment it came online in my area (slated for July 2017). This date came and went, no order, no NBN and a terrible ADSL service going from 1Mbps to 17Mbps and then back to 1Mbps all day every day.

    Telstra refused to fix anything, they’d say “NBN is now activated in the area, we’ll have to raise the issue with them”. I wasn’t even on an NBN service, I was still with Telstra. Dropouts on my ADSL service continued, I was getting 15 to 20 dropouts per day.

    I work full time, study full time and work part time on a business with two other people. My studies (Network Engineering) and running an online business require that I have a fast, reliable internet connection. I’ve since disconnected my ADSL service, as Telstra didn’t want to do anything to fix it. I now use Mobile Broadband. Works well, data allowance is terrible and is costing me a fortune.

    The worst part about all of this, was I found how how NBN was going to install their so called “future proof solution” into our MDU. There’s HFC running in the street, there’s only single pair twisted copper lines in our MDU. As a network engineer I completely understand everything their doing, what I don’t understand is in 2018 you want to connect NBN using Fibre to the Node> Coaxial cable to the MDF> and then use the twisted pair cable into each apartment. How crazy is the NBN?

    How much money have you and will you waste on this? They’re going to use three different technology types to deliver NBN to our MDU. But then, I can’t order anything anymore because NBN have stopped ordering all services in my area.

    Tanya, please. Having a fast and reliable internet connection to ‘consume’ TV Shows/Movies may be a priority for NBN to deliver to the mum’s and dad’s. But for me, this will allow me to grow my knowledge, build a business and help me make it in this world. It’s 2018… This should be a non-issue. I just would like a decent internet service for less than the $200 a month I am spending on mobile broadband.

    To Malcom Turnbull,

    If you had any sense, you’d tell NBN to stop using copper. Change to FTTP or FTTC, right off the $50b you’ve spent. And apologise to all the citizen’s of Australia at how much of a mess this national infrastructure project is. Stop thinking you’ll make money from the NBN, it won’t happen.
  • commented 2018-02-09 11:26:25 +1100
    Hi Tanya,I am just so frustrated ,we have had fibre to the ‘PREMISES’ installed here at our residentual address for some time now and have an unlimited plan,I don’t run a business as yet but will be doing so again in the near future ,after receiving our new nbn service, things were not too bad, a little slower but I thought maybe it will get better as the system gets sorted out.Unfortunately things have only deteriorated (I ask myself, is this possibly due the fabled ‘Trickle Down Effect’?)

    I feel I have slipped back in time at least 15 years to my old, extremely limited ADSL plan (and that is when connectivity is actually available). I have spent successions of days without a connection, trying to track tools and other items coming from interstate ,it is extremely frustrating and stressful.

    If I wasn’t already here in Australia (I am 5th generation by the way and only mention that because we are quite established and won’t realisticly move), I would be thinking seriously that my childrens future, would be much brighter in New Zealand, (where I am sure many businesses, that rely on a half reasonable internet speed will be flocking) ,right now I am worried that this very email may not travel to it’s destination and time out and I will be left with an error message for all my trouble.

    I can only think of expletives to truly describe the situation Malcolm Turnbull and the coalition have placed this country in, spend that ‘other’ $65 billion on a decent NBN Turnbull and that will be good for EVERYONE ,AAAArggh!
  • commented 2018-01-18 21:34:09 +1100
    fixed wireless,upload speed consistantly faster than download,but overall very slow speeds.
  • commented 2018-01-10 21:13:25 +1100
    It’s Steven Conroy’s thought bubble that has caused a nightmare for everyone in Australia.

    So many problems not thought out. Our village has had to upgrade the emergency system at a cost of $40000. My all in one fax machine no longer works. Telephone calls are unreliable too.

    Turnbull may have been the cause of a slower system but put the blame where it should be with Steven Conroy.
  • commented 2018-01-04 16:16:06 +1100
    My telstra speed test screen shots show I average between 1-4 mbps. I’m temporarily living in a highrise apartment complex near Burleigh Heads and hoping that when I move shortly I will get a better connection.

    Whether it was a Labor or a Coalition project, one must expect some delays and issues when dealing with a multitude of contractors and subcontractors trying to rollout the NBN. It was never going to be easy!

    The difference would have been that by the end of that headache we would’ve had a super fast and reliable broadband under Labor rather than after all this headache being stuck with Malcolm Turnbull’s totally crap, substandard NBN?
  • commented 2018-01-04 16:14:38 +1100
    My telstra speed test screen shots show I average between 1-4 mbps. I’m temporarily living in a highrise apartment complex near Burleigh Heads and hoping that when I move shortly I will get a better connection.

    Whether it was a Labor or a Coalition project, one must expect some delays and issues when dealing with a multitude of contractors and subcontractors trying to rollout the NBN. It was never going to be easy!

    The difference would have been that by the end of that headache we would’ve had a super fast and reliable broadband under Labor rather than after all this headache being stuck Malcolm Turnbull’s totally crap, substandard NBN?
  • commented 2018-01-04 15:58:22 +1100
    The output and productivity of my business relies on an efficient and reliable NBN! The same can be said of the output and productivity of our country – both in metro and regional areas! Malcolm Turnbull promised an efficient and reliable NBN and failed categorically in this promise! I just can’t accept that he didn’t know that a NBN using old copper/foxtel and his fibre-to-the-node approach was not going to deliver! So, then, on what basis, precedent, reference, advice led him to push for such a solution? We are entitled to know specifically how he reached this conclusion! Otherwise, one must assume it was for ulterior motives, such as a deal with Rupert Murdoch to support his election via his web and monopoly of metro and regional newspapers in exchange for a second rate NBN that protects his pay-TV assets from online streaming (FOXTEL/TELSTRA deal), to name one likely motive. Therefore, Malcolm Turnbull put politics, his own interests, and the interests of his mates above the interests of the entire country and our future competitiveness – this is completely unacceptable and borderline criminal!

    I have had nothing but issues with my NBN via Belong since connecting, which is why Belong recently refunded all of my money along with many others – they can thank Turnbull for that loss of revenue. I would be totally willing to sacrifice and pay $12 more for a super fast and reliable NBN – that $12 would be easily earn’t back via increased productivity.

    SOME ISSUES: I have taken screen shots over the last 9 months of the telstra speed test which proves I am not receiving any where near the speeds I was promised – my internet was faster and more reliable at my previous residence via ADSL!

    I must upload and download large files into a shared onedrive on a daily basis for my work. When I do, I can’t use my computer for anything else and can’t even browse the internet properly because my whole connection slows down for hours while the files upload and download. This is 3rd world stuff delivered by Malcolm with our 1st world taxes – and then they want to give further tax cuts to the super rich and large multi-national corporations and thermal coal mining and unconventional gas companies! No sorry – I like many others must fight back!


    A few years ago I worked in operations for Careflight/Lifelight emergency helicopters and medical jets! Millions upon millions of dollars and jet fuel pollution could be saved every year from regional areas being properly NBN connected to online medical practitioners who would be able to assess and discern what patients really need, and that is but 1 example.
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  • commented 2017-12-18 10:50:28 +1100
    Where to begin! Be warned! Long, boring story! In a nutshell… Guy (with a crew of 4) turn up one Monday at 4pm to tell me that they are going to install NBN NOW and will dig up our driveway to put cable in up to the street. Then decide it’s a “SPECIAL” job, can’t do it, say they’ll be back and leave.

    MONTHS later, another crew turn up and dig the trench (destroying my veggie garden I might add which could have been avoided. Thanks for that) up to the power pole on the street and insert a STRING. We are told we need a “SPECIAL” cable so they can’t finish the job and leave an orange STRING instead.

    MONTHS later, NBN call and say a technician is coming at a certain time so BE THERE. We explain on the phone about the CABLE still not being installed and so internet technician WILL NOT be able to do his job. No worries NBN said. Cable guys will come out first and replace our STRING with the correct CABLE. But does this happen, NO! Of course not.

    NBN technician turns up, I explained all the boring facts (as above) and he says: "Oh well I can’t do this job on my own and can’t do installation because the CABLE is NOT installed yet.

    He is NOT impressed, says that the cable guys should have come back and finished the job and says that he will call straight away and report the issue and says another technician will come back after the CABLE is installed. Good luck with that.

    Meanwhile, we call AGAIN and explain the further botched attempts at installation and are told that they will sort it out and make another appointment for installation for TODAY – BE THERE! Between 1 and 5pm they say… So I arrange my super busy pre Xmas week appointments etc around this time but OH NO, the technician turns up at 10am this moring instead. Lucky I was here – not that it matters now because… GUESS WHAT? Yep it’s Ground Hog Day again…

    I explain the same old very boring story about us only having STRING and not a CABLE installed yet and of course he is as pissed off as the previous technicians about wasting his time etc. “Oh they should have done it when they were here!” Well, hello.

    So the technician takes photos this time of the orange STRING attached to the power pole and says he will report this and says that some OTHER CABLE guys will come out and install the proper CABLE (Oh and do some other necessary update to the power pole which he has spotted and says is necessary first!!??) and says that yet ANOTHER technician will come out to do the installation once this has happened. Snore.

    ALL that this guy had to say to me whilst rolling his eyes was “Geez. You’re just lucky that you still have the internet working. Heaps of people have been without it for months now still waiting for their NBN installation to be completed”. Yeah thanks for that and you are 200% correct. We will NOT be allowing any technician near our current internet connection UNTIL THE ABSOLUTE CORRECT CABLING has been installed.

    I’m afraid fervent prayers will definitely be needed once the installation EVENTUALLY happens that it will actually WORK and we won’t be disappointed like so many other thousands of poor residents who NEVER WANTED the compulsory NBN connection to begin with.

    Heaven nor NBN only knows when that will be… certainly not this side of 2018 that’s for sure.

    Wish us luck! We’ll be needing it.
  • commented 2017-12-12 11:21:42 +1100
    I work from home, 200m from the Bondi Junction CBD in Woollahra. I suffer at least one extended drop-out a day, most lasting around 45 mins. My ISP is TPG. Most days I rely at some point on my phone for a 4G hot spot. Its completely infuriating. I don’t require especially fast or large amounts of data transfer, but of course, using google, maintaining a connection to our database server and sending text emails is required and an unnecessarily difficult process.
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