NBN FAILS

Malcolm Turnbull promised us faster, cheaper NBN delivered by the end of 2016. But instead he made it slower, doubled the cost and doubled the delivery time.

People have been contacting me to share their frustration with the NBN for years.

We know that Malcolm Turnbull has stuffed the NBN - it’s time to lose the secrecy. Share your experience and #NBNfails so together, we can show Malcolm Turnbull and the Liberals that their second-rate NBN just doesn’t cut it.

 

 

 

 

 


Showing 154 reactions

  • Roger Bird
    commented 2018-10-16 18:27:33 +1100
    Dear Tanya,


    I have lived at my current address in Avoca Beach for four years. In all this time I have had at least 3-4 complaints per year for my faulty telephone line. When NBN was taken up by me I hoped all my problems would be solved. This is not the case and as a fact the problem has worsened! I complained to my provider yesterday and was surprised when an NBN technician arrived a day early. He spent almost an hour and a half tracing my cables down the street. He admitted that the line was faulty and had been for years. There is no spare cable pairs available and they have chosen to take no action. My download speed is very unreliable and can drop out frequently. I use the internet/email a lot and often have to resort to my mobile phone as an alternate modem. This is totally unsatisfactory. I wish to register my complaint and frustration of the so called “Broadband system” and there appears to be no way for me to speak with a person responsible for the maintenance of the ancient copper network.


    I look forward to your reply.


    Kind regards,


    Roger
  • Andrew Manning
    commented 2018-10-12 12:24:19 +1100
    Installing the NBN service to a block of 24 Units, proposed approach, to run conduits attached to the external face of the building. Not low impact. The building will have conduits all over the exterior of the building walls including an external box placed at each front door and leaving it up to the unit owner to work out how to get it inside, assume with more conduits. The result, conduit being run over the entire length of the block creating an unsightly mess. By the way the existing TPG service goes via the existing Telecommunications room and infrastructure. Virtually no impact! So low IMPACT NBN solutions do exist, at a much lower cost
  • Ciara Mclennnan
    commented 2018-10-07 10:53:13 +1100
    We are now likely to be without even a home phone for up to 18 months as Telstra refuse to connect a home phone as there is NBN infrastructure planned for the area. This is a breach of the universal service agreement as we have ascertained that both mobile and satellite do not work on our site.
  • Caroline Alexander
    commented 2018-10-06 11:53:28 +1000
    My speeds have dropped from an average of 45 mbps to 25 mbps, in a perios of 3 months. I have kept test results. I signed up for 50 mbps in June after a lengthy discussion with Optus, and last month asked Optus what was wrong and found out that where I live can only get a maximum of 30 mbps and I would have to go down to 25 mbps, which when I signed up, was a cheaper option. They had several different speeds from 25 mbps up to 100 mbps when I organised my contract.

    I talked again to them when I got my bill on 5/10/2018 and saw there was no reduction. I spoke to Optus. When I tried exploring alternatives to give me a better speed I was quickly reminded that I was under contract for two years and that there only was the one speed, the one I had, and there was no reduction for not getting what I signed up for as that did not exist. I also have a data contract with them for a little wifi modem that connects to the 4G network, and I felt this might qualify me for changing plans, something I have NEVER had problems doing in the more than 10 years I have been with Optus. Not this time! Not even discussed!

    I live in a public housing area. A couple of streets over in the private housing area they have FTTKerb, to replace the second rate copper wires we all share.
  • Paul McLean
    commented 2018-09-26 11:40:21 +1000
    Almost 2 km of degraded residual copper for my little community of 6 houses. We are apparently at the end of the run, so we get the worst connectivity in our area…max speed of 24 Mbps when it works.. but of course it rarely works properly, if at all. Technician after technician… until the last bluntly told us…“There’s nothing more we can do to polish the turd”. I’m now left with paying $15,000 out of my own pensioner pocket to upgrade to FTTP. I’m tempted to say bring back the old system where at least the phones worked and the net was slow but at least it was reliable… but of course what we need is a different government with a different plan for proper NBN.
  • john hall
    commented 2018-08-28 20:32:19 +1000
    no phone if we have a power outage this is archaic in 2018 if older people do not have a mobile there is no way they can call emergency ambulance what a joke the government should be ashamed of introducing this outdated system we are certainly going backwards with our communicating system.j
  • Kain O'Dea
    commented 2018-08-22 10:28:42 +1000
  • Robert Eveleigh
    commented 2018-08-21 11:32:51 +1000
    I live less than 1.5 km from the outskirts of Narrabri in NSW. I currently get ADSL2 that delivers 6 to 8 mps. Its works and is reliable. I was looking at the NBN to provide a faster service. I didn’t expect fibre but I did expect fixed wireless. But apparently the NBN has run out of money for infrastructure. The put a ring of fixed wireless around all the towns like Narrabri in earlier installations but now they don’t. We have been told we will have to use salellite technology when I can see the town. Worse than this they now want to turn off the ADSL to force use unto a 3rd rate system.

    I have voted Nation all my life but that is about to change!
  • Nonur Busyness
    commented 2018-08-12 19:32:14 +1000
    This is pathetic
  • Saeid Yarmohammadi
    commented 2018-08-11 11:27:48 +1000
    Just wasted my time and money. I hate liars.
  • Anonymous
    commented 2018-08-09 07:26:18 +1000
    Area: Drysdale, Victoria; Timeframe: been installed 2 years since August 2016;

    ISP: NBN FTTN & Telstra;

    Plan:- 200GB+200GB bonus & 25Mbps @$79/month inc. all national calls

    Problem:- always slow, slower than the suggested speed should normally provide; promised by young salesperson fast speeds, and many devices used at once. BUT even at 18Mbps speed always seemed slower than 4-6Mbps speed of old ADSL at same premises.

    First year was many drop outs – daily. And very slow when others in household of 4 turned on devices. e.g. 4-9PM

    Action:- Many, many calls to Telstra support line, alway had to start story at the beginning; every O/sea operator checked the line at time of call and informed me line was okay;

    Finally after taking issue to Ombudsman, then Telstra trying to resolve without result and going back to Ombudsman, a senior problem solver from Telstra offered me either to end contract or receive a credit for 50% of 24 month cost. I accepted the 50% offer.

    Now in August 2018 I am out of contract, they have put me on the new 1000GB/50Mbps plan and mystical speed are 9-18Mbps at peak times (4-11PM).

    How I feel: Tired, frustrated, and a bit angry at the lengths I have to go to to be heard by Telstra, the mis-information fed to see, the inaction, and of course the drop-outs and slow speeds including paying for 50Mbps and only getting at best 18Mbps.

    John, Drysdale, Victoria.


    P.S. Tania & Penny on a Ticket for PM & deputy PM!
  • Andrew Le Roy
    commented 2018-08-03 12:42:58 +1000
    My FTTN service experiences regular dropouts. I did all of the required troubleshooting with my ISP who then referred it to NBN. NBN Co. logged in remotely without sending a tech and said I have an 18m bridge tap somewhere between the network boundary point and my loungeroom, which is roughly 3 metres away. The refuse to have a tech look at the copper between the node and my house until I replace my internal wiring, which would cost several hundred dollars.
  • Anonymous
    commented 2018-07-26 00:20:41 +1000
    I gave up playing online games when i got nbn fixed wireless as the constantly variable latency and non stop dropouts made impossible. Though i was able to do this successfully on ADSL and ADSL2. So this is the worst internet i have had for over a decade. been connected for around 6mnths.
  • Ruth Anderson
    commented 2018-07-22 14:52:20 +1000
    NBN contractors have installed a large node in front of my property, near my water meter, underground water pipe and mailbox, on a small verge and in a narrow street. They moved it from the advertised location without notice and when I objected I was told they only take objections before construction has started. They gave a non-existent reason for relocating it and expressed concern for underground utilities, yet placed their cables and node next to my gas and water pipes. We are not permitted to have front fences here in Canberra but they can ignore local planning regulations. I was told I can pay to have it moved! Already, large vans are using the small verge as they can’t park safely and legally on the road which is narrow and near a corner. When it is operational, vans will be there at all hours maintaining it. There were other, less intrusive sites to build it. I am appalled that the Government supports such actions. There is a lack of accountability and a great deal of secrecy surrounding this organisation.
  • Ruth Anderson
    commented 2018-07-22 14:49:25 +1000
    NBN contractors have installed a large node in front of my property, near my water meter, underground water pipe and mailbox, on a small verge and in a narrow street. They moved it from the advertised location without notice and when I objected I was told they only take objections before construction has started. They gave a non-existent reason for relocating it and expressed concern for underground utilities, yet placed their cables and node next to my gas and water pipes. We are not permitted to have front fences here in Canberra but they can ignore local planning regulations. I was told I can pay to have it moved! Already, large vans are using the small verge as they can’t park safely and legally on the road which is narrow and near a corner. When it is operational, vans will be there at all hours maintaining it. There were other, less intrusive sites to build it. I am appalled that the Government supports such actions. There is a lack of accountability and a great deal of secrecy surrounding this organisation.
  • Michael Stewart
    commented 2018-07-19 10:40:56 +1000
    Our landlady has been forced to upgrade to the NBN here in Bondi Junction. With the old ADSL, we got 16-17Mbps to share between everyone in the house. Now, with ‘25Mbps NBN’ we are lucky, if the connection doesn’t drop, freeze, or hang, to get 3-5Mbps. And for the privilege? She gets charged $10 more per month! No matter how much she complains, her ISP can’t do anything because the problem is NBN Co. They are untouchable. NBN Co are above consumer law it seems. So all of us in the house get 1/5 of the speed, horrible reliability, and our landlady is forced to pay more.
  • Andrew Graham
    commented 2018-07-17 06:19:52 +1000
    A suggestion – considering how difficult it is to create the infrastructure in Australia and how much we have wasted already on the wrong approach, I’d suggest a goal for our future. if every premisses could achieve 50 Mbit/s, and <50ms latency then it would be possible to use remote desktops to cloud locations to get full quality display and video remotely (Amazon and other large companies use Teradici PCOIP to do this). This would be the minimum to secure some kind of preparation for future proofing. With this approach, as the speeds improve at locations like amazon, google, microsoft, everyone connected to those locations benefit. For example, While I only need 50-65Mbit/s to connect to my desktop in amazon, I can achieve 300-500Mbit/s at that location with a desktop that has no noticeable difference for even graphics tasks like video editing or 3D animation.
  • Andrew Graham
    commented 2018-07-17 06:18:55 +1000
    A suggestion – considering how difficult it is to create the infrastructure in Australia and how much we have wasted already on the wrong approach, I’d suggest a goal for our future. if every premisses could achieve 50 Mbit/s, and <50ms latency then it would be possible to use remote desktops to cloud locations to get full quality display and video remotely (Amazon and other large companies use Teradici PCOIP to do this). This would be the minimum to secure some kind of preparation for future proofing. With this approach, as the speeds improve at locations like amazon, google, microsoft, everyone connected to those locations benefit. For example, While I only need 50-65Mbit/s to connect to my desktop in amazon, I can achieve 300-500Mbit/s at that location with a desktop that has no noticeable difference for even graphics tasks like video editing or 3D animation.
  • Geoff Sargent
    followed this page 2018-07-16 18:46:22 +1000
  • Geoff Sargent
    commented 2018-07-16 18:40:54 +1000
    In the two years since I the NBN was connected I have had CONSTANT, DAILY DROPOUTS. In my efforts to fix this I have been to two ISP’s but I have quickly learnt the fault is not with the ISP’s but rather with NBNCO who are responsible for the infrastructure. Both my ISP’s have told me that “we are at the mercy of NBN Co” and I know the ISP’s try, but what can they do when the infrastructure is not up to scratch? I eventually got nbnco to concede the problem was in their area, but after only three weeks their complaints officer wrote back and said “I have closed your case”, without any reason or prior discussion. And to demonstrate that the ISP’s are not the problem my first one was directed by NBNCO to send me three modems, while my second was instructed to send me two. So I currently have five modems, and that is how NBNco reacts to infrastructure issues… send them a modem. But, when that did not work they they sent me technicians (private contractors they have to pay!) All they want to do is diagnose.. and run … as they are still paid! So the FIRST found that everything was working when he arrived… so he left. I advised him by text 20 mins later, that the service was gone, but he did not respond. The SECOND did nothing but talk to head office from the roadway in front of the house, and left. The THIRD said the kitchen utilities were causing the problem and I had to move the modem and he left. The FOURTH said the wiring was faulty, and left, and then; – after all that – NBNCO told me to get a licenced cabler to examin my internal wiring, which I did. the FIFTH! The result; – “there is nothing wrong with your wiring… it runs direct from the street pole to your modem, with no junction box. That proves the fault is with nbnco”. BUT just to put the icing on the cake, I found a SIXTH cabler PRIVATELY, who is ENGAGED BY NBNCO ITSELF. He looked a my setup and said, in his opinion, the fault is between the Node and my property, but NBNCO do not like being blamed for any failure of theirs so, what did they do…. THEY ASKED ME TO PAY FOR ANOTHER PRIVATE CABLER TO PHOTOGRAPH MY WIRING (/) AND PROVIDE YET ANOTHER REPORT. To which I replied: you must be joking and told them it is not going to happen, and so my problems continue with dropouts occurring on a regular basis, daily, including while writing this! All I can do is to hope that our politicians wake up to the fact that FTTN is a complete failure. And that raises another issue. My Brother in law had his FTTN replaced, without warning,and he was given FTTP / k? And this seems to be happening everywhere, but mainly in the wealthy areas. They are given FTTP, while everybody else gets FTTN. Why do we have a two-tiered NBN? My B in law accepts the basic service; while I pay for a faster service. The problem, his basic service is faster than my “fast” service. There is no doubt Australia’s NBN is THE GREATEST INFRASTRUCTURE FAILURE IN AUSTRALIA’S HISTORY and guess what, OUR POLITICIANS ARE DOING NOTHING ABOUT IT… IN FACT THEY ARE ALLOWING THIS DISASTER TO EXPAND, TOTALLY IGNORANT OF THE SIMPLE FACT THAT THEY NEED TO STOP NOW AND GO BACK AND FIX UP WHAT THEY HAVE ALREADY ROLLED OUT. ITS ALL CRAZY.

    O, and by the way, if you complain to the Industry Ombudsman, he has no power at all to monitor or report on any inadequacies or service failure by NBNCO. He can only chase the ISP who I now know is not a fault. And my dropouts continue. And now I have to address the final insult that has been imposed on the Australian Nation and it has two parts. The FIRST: A few years ago the Australian Government, wisely, introduced a “Telephone Customer Guarantee” whereby there were financial penalties imposed upon providers if their services were not up to scratch, but, before you can access the NBN in Australia now you first have to agree to WAIVE THE BENEFITS OF THE CUSTOMER SERVICE GUARANTEE? And the SECOND point flows from that; – would you believe NBNCO believe up to FIVE DROPOUTS A DAY IS AN “ACCEPTABLE STANDARD”; – a standard that was NOT accepted in the forties?

    This is what the Australian Government has inflicted on us… and there is no sign that anybody is prepared to fix up what is clearly a major infrastructure failure. Not only are they not fixing it, they are expanding it across the nation! I know this reads like a joke, but sadly it is no joke.

    Why was my case with NBNCO closed by the case manager. They would not admit it, but I believe my service now fits within their “standard” where five dropouts a day is “acceptable”??


    PS… If you have ADSL and they offer you the NBN resist with all your might. ADSL is a far superior service and it comes with a phone service that is backed by the Customer Service Guarantee…. But once you move you cannot go back to the reliable service; – like me you just have to tolerate the DAILY CONSTANT DROPOUTS, NOT ONLY OF THE INTERNET BUT EVEN MORE IMPORTANTLY, OF THE PHONE???
  • Lynda Hutchinson
    commented 2018-07-16 17:35:21 +1000
    NBN (FTTN) was connected to most of my suburb in September 2016 but our house and about a dozen houses down from us remain unconnected. NBN says there is a problem connecting us and that it will be fixed but almost 2 years later (no updates at all on the rollout map) and still no connection. I could maybe understand if the node wasn’t right outside our driveway and has active NBN connections installed. If the node is connected and active how can there be issues connecting a house 3 meters away???
  • Ashley Walker
    posted about this on Facebook 2018-07-15 19:09:34 +1000
  • Ashley Walker
    commented 2018-07-15 19:09:07 +1000
  • Mad John
    commented 2018-07-15 00:52:15 +1000
    The NBN was coming to me within 18 months around 9 years ago "fiber to the premise, then it was going to be HFC? that was impossible, as no cable TV cables are in my street, then it was Fiber to The Node, can’t remember when that was going to happen, now it is fiber to the curb 2020 WTF! Malcolm Turnbull had no idea and stuffed the NBN Big Time
  • Not Relevant
    commented 2018-07-14 19:51:39 +1000
    I live at my parents house, meaning I have no control over the internet here. At off-peak times (12AM-2PM) we get anywhere between 20mbps and 24mbps down (we pay for the 24/8 package). At on peak hours (2PM – 12AM), we get no more than 2mbps down. Latency is another issue. I am a heavy gamer, so I need the fastest and best speeds so I don’t lag out. This is impossible. At offpeak hours the latency is perfect, being no more than 40ms. However, during peak hours, it does not go under 300ms. It would be reasonable to blame it on the router or the internet plan, however, that is not the case. We have changed routers and providers, tested it on multiple devices and trace-routed to see where the issues begin. We tested the speeds to our router (192.168.20.1) and got anywhere between 1-4ms. No big issue. We then tested it to the DNS server (1.1.1.1), did not go under 250ms. The reason – The infrastructure. Me not paying for the service means I have no control over it. My parents are the ones who ultimately do. There is no way I could convince them to move house, that is ridiculous! It looks like I am stuck with this crap for the next few years until I can afford to move out. It is pathetic as my peers have amazing speeds and I am stuck here with average speeds from the early 00’s. It also infurates me as I am currently studying IT and require large files to download, not to mention large common game updates which stresses our connection largely. I hate this and want change. I do not expect anybody to read this, I would just like to get it out of my system and relax.


    TL:DR. The NBN is a failure and wants me want to break my router.
  • hans ofner
    commented 2018-07-10 21:39:46 +1000
    loosing phone an internet 5 times a day——- 3rd world doing better total stuff up
  • Roland Harrison
    commented 2018-07-08 08:27:53 +1000
    3 months no internet or phone due to HFC NBN. TIO case manager, NBN case manager, Telstra case managers are unable to get it fixed. 6 technicians sent out, all cabling to the street replaced (despite a report that the entire street in 5039 is affected). We had to move our business into the city so we could get internet. Even contacted the telecommunications ministers office who raised our issue in parliament with no success.
  • mark Bloustien
    commented 2018-07-07 10:48:19 +1000
    Tanya – NBN was a Labor idea doomed to failure, and to be classified out of date by the time it was fully installed, so don’t give us your pathetic cry and stop trying to be a goody goody
  • Denis Cartledge
    commented 2018-07-04 23:51:49 +1000
    Tenterfield NSW, northen New England region. It has the North South New England Fibre Trunk running down the main street (Telstra technicians working on it gave me that information), which doubles as the New England Highway. Tenterfield was due to get Fibre to the Premises/Home. A change of Government in September 2013 brought about a hiatus in rollout.


    In 2018 I checked to see what was being installed and found that approx 1/4 of the town was getting Fixed Wireless, or more to the point had received FW. This was news to me as a regular reader and contributor to Whirlpool and ex IT person of nearly 3 decades, I made it a point to keep up to date on what was where and when.


    The other 3/4 is getting Fibre to the Curb. On checking the roll-out on the NBN website, I discovered that in some streets, 1 side would get FttC and the other side FW. THen in other streets, 1 house would get FttC, the next door neighbour FW, the next house FttC. When I eventually spoke to the NBN people, they told me they followed the old Telstra wiring layout.


    So I wrote to my local Federal Member, Mr Joyce with a cc to our Mayor, asking why, and could that decision be reviewed. Part of my rationale was because Businesses, those in the FW footprint would suffer. And our town was located on top of the New England Range which is granite and thus prone to atmospheric electrical activity; we are on the extreme southern edge of the north western monsoonal weather zone, so experience storms from that direction; we are on the extreme northern edge of the Antarctic generated weather patterns that roll across Australia from the West, so experience storms from that and being on top of the New England Range experience the storms that blow up from the coast. All these weather patterns generate atmospheric electrical activity. And nothing that occupies, works in the lower atmosphere works properly or well during those electrical events, be it Aviation or Communications.


    My Mayor suggested we have a chat to find out why. He informed me of a visit by NBN and a local Radio interview back in February and suggested I contact the NBN person and arrange a meeting with Barnaby when he came to town.


    I did both. And soon after had a long and extremely unsatisfactory telephone call with the NBN FW person who was adamant that the decision had been made and would not be changed. Not even when both light Industrial zones and the town’s upmarket residential estate were all in the FW footprint. He said that if I wished to have Fibre, it would cost $$$$.


    Barnaby responded with a PDF that stated he had contacted the Minister for Communications, Senator Fifield about the matter. And that’s where it has apparently stalled.


    From Whirlpool I discovered 4 other NSW north coast or SE Qld towns had received roughly the same treatment.


    Rural and Regional Australia has been dumped with an enormous problem that is going to further disadvantage Business, Education and incentives for workable decentralisation.
  • Philip East
    commented 2018-07-04 19:09:18 +1000
    NBN and the Liberal government are fudging the figures. They are ‘fast tracking’ installation in unit block of greater that 50 units. They then represent this as 50+ installations, but they are NOT 50+ connections (only potential connections). I live in a block of 51 units, ours is the only building or home in the street that has had the NBN installed (there may be a newer building that had NBN included in its original construction). This street in Forest Lodge was originally slated to have the NBN installed in 2013/2014, however the change of government around this time lead to the being pushed back and back and back and FTTB (Fibre To The Building) was finally installed at the end of 2017. The strata had delayed various things expecting installation in 2014, different decisions may have been made if we had known it would be 4 or more years away. The public have been misled throughout this project, the constant changes to the originally planned technology by the now Prime Minister (Turnbull) has made this project second rate and will cost enormous amounts of money to upgrade in years to come.


    NBN has been completely miss – sold to the public, it is the replacement for the existing phone system that is now antiquated. But it was sold to the public as high speed internet for home use (eg gaming and streaming). But this should have been sold as revolutionary technology for business and institutions (eg Hospitals, business with offices Australia wide etc etc) enabling fast efficient information transfer and communication.