We are moving into a rental property and arranged for one company then Telstra to have nbn and telephone connections done they’ve both told us the cable (lic) needs replacing but who has to pay for this

I am on FTTN on a copper length of 1.5km. I have been experiencing drop outs and a significantly underperforming service. The most recent NBN technician to visit stated that he was unable to get my line to the minimum specification set out by NBN, and then went on to say that he could if he had more time. Now I am stuck waiting to see if another technician will even come out. All I want in a better service. 1.5km copper length is not “broadband”.

We live up in the Dandenong ranges in Melbourne, in the Outer East, we saw Optus fibre rollout stop at Ferntree Gully, we saw FoxTel stop at Ferntree Gully, basically neither company wanted to deal with hilly locations, or suburbs without footpaths, a common occurrence up in the hills, neither side wanted to run fibre from poles.


We fear that this is going to happen again, NOBODY up here in the hills (which is meant to be metropolitan Melbourne we’re only 30mins from the CBD!) is going to get NBN cable of any sort.. we’re going to be dumped onto Satellite and stuck with our failing, unreliable, slow ADSL basic service (we can’t even get the supposedly better ADSL2 or ADSL2+)

Most of the streets around me have been connected ..every time I contact NBN get to,d a different story or say they can not access this Information ..this has been going on fir over 12 months now ..all I want to know is why ..when it will be connected and what is being done ..it seems to be a national secret and the assistance from NBN is absolutely shocking ..can this be followed up with them as they will not assist me

I live in Ryde in the blue ribbon seat of Bennelong and had a lengthy discussion before the 2013 election with John Alexander about their ideals around the NBN.

He argued that we didn’t need to pay for a Ferrari when what we needed was a Holden. This has come back to bite the LNP party for we are now getting an old Holden lemon with the cost of the Ferrari.

In my area we are still waiting for HFC NBN delivery and the pits in the street have been visited about 20 times to audit what is in the ground. Hopeless.

Shame on Turnbull and Abbott for deliberately sabotaging what was to be a visionary bit of infrastructure

I would suggest an inquiry into this debacle would be on the cards when Labor gets in

Got fibre to the house and for a while all was good but as more and more people hook up to the NBN my speed and reliability take a dive at say 3.15 am its good but at 5pm its slow and well below my plan advertised speed including drop outs for 106 bucks a month i am not impressed if this was supposed to future proof Australia I think its going to fail whatever it was originally supposed to be political interference has delivered a different animal

I live 50klm from Sydney on acres. On the NBN site my address has satellite NBN but when i go to the NBN site and move the location pin to my house it shows fixed WiFi is available. They have directed me to the provider (DoDo). I contacted the provider and they tell me they cant do anything the NBN database need updating. I raised with the telecomunications Ombudsmen Complaint number 2019/01/05678 and they tell me they cant handle it issue as they cant help with NBN related issues.

I have been waiting for the NBN for years! I live in the inner city where several of the neighbouring buildings have NBN. Drilling happened months ago – causing incredible noise disturbances – and NBN has yet to be provided to my building. Not acceptable!

This is actually a follow up to my original complaint, listed below (16 days ago), where my ADSL was cut off and then, due to stupid policy, it could not be reconnected even though my NBN could not work.


Somehow, things get even more ridiculous. After my original issue with iiNet, I decided I needed to change provider as I could not get ADSL again. Telstra were the only NBN provider who had a 4G back up system in their modem, so I chose them. I had already been using a 4G data stick in the three weeks I had been without internet due to iiNet, so I knew I could at least get decent speeds that way.


I rang Telstra and they confirmed that the 4G back up would work while I was waiting for the NBN to actually get fixed. However, they were not so forthcoming in the fact that the 4G back up is only limited to 5Mbps. This is ten times slower than what I expected, and still three times slower than my old ADSL! I rang them, but they said they could not uncap the 4G back up, so that was the best I could do. As I’d already been without internet for three weeks, I figured this was still better than nothing.


Fast-forward to the 5th of December. iiNet sent me text messages to say that my technician appointment is booked for the 26th of November 2018. ie, the company I had already cancelled with sent me details about a technician appointment for a date that had already passed by well over a week. They sent me a carbon copy of the SMS and emails which they originally sent me three weeks earlier.


But here was the problem; despite being told to do so, iiNet had not cancelled their previous order. I rang Telstra on the 5th, and they told me that it should be working, but it obviously wasn’t. We then worked out that iiNet’s old order was the issue, after I contacted NBN Co.


And this is what NBN Co told me to do: I had to ring iiNet and make them cancel the order (taking up to 48 hours). I then had to ring Telstra and tell them to put in a new order. Because, get this, NBN Co’s system is that rubbish it cannot recognise there was a queue of orders and thus it could not process Telstra’s order, even when iiNet’s had cleared. This is just plain stupid. And even worse, I’ve had to be the middle man between all of these companies because NBN Co cannot just cancel the order from their end! So five weeks later I am still without NBN because NBN Co, Telstra and iiNet could not figure it out for themselves! This is just ridiculous!

NBN was coming to me within 18 months, around ten years ago, FTTP under Labor, now it is scheduled for between Jan – June 2020 and is FTTC.

I live in Hamersley, WA 6022, next door is the Australian Broadcasting Station. For years I have lived with slow ADSL 2+ speeds (0.3 to 2.3 Mbps) Now I have NBN FTTN which I get speeds of around 16 Mbps on a 50 Mbps plan, however every few minutes the internet stops working due to Line Noise (can hear AM radio on the line when tested by technicians) also they were unable to get a line sync with their modems. So basically unusable.

I live in Hamersley, WA 6022, next door is the Australian Broadcasting Station. For years I have lived with slow ADSL 2+ speeds (0.3 to 2.3 Mbps) Now I have NBN FTTN which I get speeds of around 16 Mbps on a 50 Mbps plan, however every few minutes the internet stops working due to Line Noise (can hear AM radio on the line when tested by technicians) also they were unable to get a line sync with their modems. So basically unusable.

My ADSL was with iiNet and they cut it off without warning on the 7th of November to make way for my NBN connection. However, when the NBN equipment arrived the next day it could not connect.


Unfortunately it took iiNet over a week to organise a technician to come out. He visited today (almost three weeks later), and while very polite and helpful, he was unable to resolve the issue due to wiring in the pit. He said the previous installers had presumed the wiring went to the pit out the front, but this was incorrect and apparently it goes all the way across the street (a four lane highway). Therefore, they need to get someone else out here to actually wire it correctly, and that person is already very, very busy in this area.


However, the technician did say that my ADSL should be able to be reconnected, as it is not a fault with my equipment. I rang iiNet back today and they said it was not possible to put through an order for ADSL again.


My question is, who makes that decision that the ADSL is now cut? I have gone three weeks without internet so far and need it for work. The ADSL was functioning perfectly before being disconnected. How do I go about getting it reinstated?


There has been a lot more to this saga, such as iiNet taking so long to get a technician out here, but the short version is I need my ADSL reconnected ASAP.

I’ve just moved back to Sydney. I lived 10kilomtres from London and had unlimited 1Gbit Ethernet for under $120AUD per month. We shouldn’t be paying more for a new modem/router for VDSL or cable. We should be plugging directly in to Ethernet. 14 years ago I had ADSL2+ And speeds of up to 80 mbps with iiNet. It’s an utter disgrace that the head of the old Ozemail has managed to screw an entire country’s right of passage for access to what is now a basic human right. Utter shambles. We should be leading the charge and have 10Gbps now. An SFP doesn’t cost more than

I’ve just moved back to Sydney. I lived 10kilomtres from London and had unlimited 1Gbit Ethernet for under $120AUD per month. We shouldn’t be paying more for a new modem/router for VDSL or cable. We should be plugging directly in to Ethernet. 14 years ago I had ADSL2+ And speeds of up to 80 mbps with iiNet. It’s an utter disgrace that the head of the old Ozemail has managed to screw an entire countries right of passage for access to a basic human right. Utter shambles. We should be leading the charge and have 10Gbps now – the optics are less than $20AUD!!

Dear Tanya,


I have lived at my current address in Avoca Beach for four years. In all this time I have had at least 3-4 complaints per year for my faulty telephone line. When NBN was taken up by me I hoped all my problems would be solved. This is not the case and as a fact the problem has worsened! I complained to my provider yesterday and was surprised when an NBN technician arrived a day early. He spent almost an hour and a half tracing my cables down the street. He admitted that the line was faulty and had been for years. There is no spare cable pairs available and they have chosen to take no action. My download speed is very unreliable and can drop out frequently. I use the internet/email a lot and often have to resort to my mobile phone as an alternate modem. This is totally unsatisfactory. I wish to register my complaint and frustration of the so called “Broadband system” and there appears to be no way for me to speak with a person responsible for the maintenance of the ancient copper network.


I look forward to your reply.


Kind regards,


Roger

Installing the NBN service to a block of 24 Units, proposed approach, to run conduits attached to the external face of the building. Not low impact. The building will have conduits all over the exterior of the building walls including an external box placed at each front door and leaving it up to the unit owner to work out how to get it inside, assume with more conduits. The result, conduit being run over the entire length of the block creating an unsightly mess. By the way the existing TPG service goes via the existing Telecommunications room and infrastructure. Virtually no impact! So low IMPACT NBN solutions do exist, at a much lower cost

We are now likely to be without even a home phone for up to 18 months as Telstra refuse to connect a home phone as there is NBN infrastructure planned for the area. This is a breach of the universal service agreement as we have ascertained that both mobile and satellite do not work on our site.

My speeds have dropped from an average of 45 mbps to 25 mbps, in a perios of 3 months. I have kept test results. I signed up for 50 mbps in June after a lengthy discussion with Optus, and last month asked Optus what was wrong and found out that where I live can only get a maximum of 30 mbps and I would have to go down to 25 mbps, which when I signed up, was a cheaper option. They had several different speeds from 25 mbps up to 100 mbps when I organised my contract.

I talked again to them when I got my bill on 5/10/2018 and saw there was no reduction. I spoke to Optus. When I tried exploring alternatives to give me a better speed I was quickly reminded that I was under contract for two years and that there only was the one speed, the one I had, and there was no reduction for not getting what I signed up for as that did not exist. I also have a data contract with them for a little wifi modem that connects to the 4G network, and I felt this might qualify me for changing plans, something I have NEVER had problems doing in the more than 10 years I have been with Optus. Not this time! Not even discussed!

I live in a public housing area. A couple of streets over in the private housing area they have FTTKerb, to replace the second rate copper wires we all share.

Almost 2 km of degraded residual copper for my little community of 6 houses. We are apparently at the end of the run, so we get the worst connectivity in our area…max speed of 24 Mbps when it works.. but of course it rarely works properly, if at all. Technician after technician… until the last bluntly told us…“There’s nothing more we can do to polish the turd”. I’m now left with paying $15,000 out of my own pensioner pocket to upgrade to FTTP. I’m tempted to say bring back the old system where at least the phones worked and the net was slow but at least it was reliable… but of course what we need is a different government with a different plan for proper NBN.

no phone if we have a power outage this is archaic in 2018 if older people do not have a mobile there is no way they can call emergency ambulance what a joke the government should be ashamed of introducing this outdated system we are certainly going backwards with our communicating system.j

I live less than 1.5 km from the outskirts of Narrabri in NSW. I currently get ADSL2 that delivers 6 to 8 mps. Its works and is reliable. I was looking at the NBN to provide a faster service. I didn’t expect fibre but I did expect fixed wireless. But apparently the NBN has run out of money for infrastructure. The put a ring of fixed wireless around all the towns like Narrabri in earlier installations but now they don’t. We have been told we will have to use salellite technology when I can see the town. Worse than this they now want to turn off the ADSL to force use unto a 3rd rate system.

I have voted Nation all my life but that is about to change!

This is pathetic

Just wasted my time and money. I hate liars.

Area: Drysdale, Victoria; Timeframe: been installed 2 years since August 2016;

ISP: NBN FTTN & Telstra;

Plan:- 200GB+200GB bonus & 25Mbps @$79/month inc. all national calls

Problem:- always slow, slower than the suggested speed should normally provide; promised by young salesperson fast speeds, and many devices used at once. BUT even at 18Mbps speed always seemed slower than 4-6Mbps speed of old ADSL at same premises.

First year was many drop outs – daily. And very slow when others in household of 4 turned on devices. e.g. 4-9PM

Action:- Many, many calls to Telstra support line, alway had to start story at the beginning; every O/sea operator checked the line at time of call and informed me line was okay;

Finally after taking issue to Ombudsman, then Telstra trying to resolve without result and going back to Ombudsman, a senior problem solver from Telstra offered me either to end contract or receive a credit for 50% of 24 month cost. I accepted the 50% offer.

Now in August 2018 I am out of contract, they have put me on the new 1000GB/50Mbps plan and mystical speed are 9-18Mbps at peak times (4-11PM).

How I feel: Tired, frustrated, and a bit angry at the lengths I have to go to to be heard by Telstra, the mis-information fed to see, the inaction, and of course the drop-outs and slow speeds including paying for 50Mbps and only getting at best 18Mbps.

John, Drysdale, Victoria.


P.S. Tania & Penny on a Ticket for PM & deputy PM!

My FTTN service experiences regular dropouts. I did all of the required troubleshooting with my ISP who then referred it to NBN. NBN Co. logged in remotely without sending a tech and said I have an 18m bridge tap somewhere between the network boundary point and my loungeroom, which is roughly 3 metres away. The refuse to have a tech look at the copper between the node and my house until I replace my internal wiring, which would cost several hundred dollars.

I gave up playing online games when i got nbn fixed wireless as the constantly variable latency and non stop dropouts made impossible. Though i was able to do this successfully on ADSL and ADSL2. So this is the worst internet i have had for over a decade. been connected for around 6mnths.

NBN contractors have installed a large node in front of my property, near my water meter, underground water pipe and mailbox, on a small verge and in a narrow street. They moved it from the advertised location without notice and when I objected I was told they only take objections before construction has started. They gave a non-existent reason for relocating it and expressed concern for underground utilities, yet placed their cables and node next to my gas and water pipes. We are not permitted to have front fences here in Canberra but they can ignore local planning regulations. I was told I can pay to have it moved! Already, large vans are using the small verge as they can’t park safely and legally on the road which is narrow and near a corner. When it is operational, vans will be there at all hours maintaining it. There were other, less intrusive sites to build it. I am appalled that the Government supports such actions. There is a lack of accountability and a great deal of secrecy surrounding this organisation.

NBN contractors have installed a large node in front of my property, near my water meter, underground water pipe and mailbox, on a small verge and in a narrow street. They moved it from the advertised location without notice and when I objected I was told they only take objections before construction has started. They gave a non-existent reason for relocating it and expressed concern for underground utilities, yet placed their cables and node next to my gas and water pipes. We are not permitted to have front fences here in Canberra but they can ignore local planning regulations. I was told I can pay to have it moved! Already, large vans are using the small verge as they can’t park safely and legally on the road which is narrow and near a corner. When it is operational, vans will be there at all hours maintaining it. There were other, less intrusive sites to build it. I am appalled that the Government supports such actions. There is a lack of accountability and a great deal of secrecy surrounding this organisation.