Malcolm Turnbull promised us faster, cheaper NBN delivered by the end of 2016. But instead he made it slower, doubled the cost and doubled the delivery time.
People have been contacting me to share their frustration with the NBN for years.
We know that Malcolm Turnbull has stuffed the NBN - it’s time to lose the secrecy. Share your experience and #NBNfails so together, we can show Malcolm Turnbull and the Liberals that their second-rate NBN just doesn’t cut it.
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Here’s a screenshot.
Here’s a sample of download speeds. (speedtest.net)
21/4/19 7:04 pm. to 8:47 pm. 2.62mbps – 4.06 mbps
21/4/19 10:44 pm. 41.85 mbps.
Further more, my “landline” now doesn’t work. People who attempt to call get a message saying that they can’t be connected because of congestion on the network.
Yes, a total farce. Thanks Malcolm.
NBN will not provide information about the location of the “NODE” that services my home.
and if it rains it drops to zero and i’m on the 100/40 plan as recommended by Telstra
We are purchasing 8k tv’s next year and need a faster than 100 Mbps connection as 8k needs about 83 Mbps for just one stream and 50 Mbps for 4k content
We fear that this is going to happen again, NOBODY up here in the hills (which is meant to be metropolitan Melbourne we’re only 30mins from the CBD!) is going to get NBN cable of any sort.. we’re going to be dumped onto Satellite and stuck with our failing, unreliable, slow ADSL basic service (we can’t even get the supposedly better ADSL2 or ADSL2+)
He argued that we didn’t need to pay for a Ferrari when what we needed was a Holden. This has come back to bite the LNP party for we are now getting an old Holden lemon with the cost of the Ferrari.
In my area we are still waiting for HFC NBN delivery and the pits in the street have been visited about 20 times to audit what is in the ground. Hopeless.
Shame on Turnbull and Abbott for deliberately sabotaging what was to be a visionary bit of infrastructure
I would suggest an inquiry into this debacle would be on the cards when Labor gets in
Somehow, things get even more ridiculous. After my original issue with iiNet, I decided I needed to change provider as I could not get ADSL again. Telstra were the only NBN provider who had a 4G back up system in their modem, so I chose them. I had already been using a 4G data stick in the three weeks I had been without internet due to iiNet, so I knew I could at least get decent speeds that way.
I rang Telstra and they confirmed that the 4G back up would work while I was waiting for the NBN to actually get fixed. However, they were not so forthcoming in the fact that the 4G back up is only limited to 5Mbps. This is ten times slower than what I expected, and still three times slower than my old ADSL! I rang them, but they said they could not uncap the 4G back up, so that was the best I could do. As I’d already been without internet for three weeks, I figured this was still better than nothing.
Fast-forward to the 5th of December. iiNet sent me text messages to say that my technician appointment is booked for the 26th of November 2018. ie, the company I had already cancelled with sent me details about a technician appointment for a date that had already passed by well over a week. They sent me a carbon copy of the SMS and emails which they originally sent me three weeks earlier.
But here was the problem; despite being told to do so, iiNet had not cancelled their previous order. I rang Telstra on the 5th, and they told me that it should be working, but it obviously wasn’t. We then worked out that iiNet’s old order was the issue, after I contacted NBN Co.
And this is what NBN Co told me to do: I had to ring iiNet and make them cancel the order (taking up to 48 hours). I then had to ring Telstra and tell them to put in a new order. Because, get this, NBN Co’s system is that rubbish it cannot recognise there was a queue of orders and thus it could not process Telstra’s order, even when iiNet’s had cleared. This is just plain stupid. And even worse, I’ve had to be the middle man between all of these companies because NBN Co cannot just cancel the order from their end! So five weeks later I am still without NBN because NBN Co, Telstra and iiNet could not figure it out for themselves! This is just ridiculous!
Unfortunately it took iiNet over a week to organise a technician to come out. He visited today (almost three weeks later), and while very polite and helpful, he was unable to resolve the issue due to wiring in the pit. He said the previous installers had presumed the wiring went to the pit out the front, but this was incorrect and apparently it goes all the way across the street (a four lane highway). Therefore, they need to get someone else out here to actually wire it correctly, and that person is already very, very busy in this area.
However, the technician did say that my ADSL should be able to be reconnected, as it is not a fault with my equipment. I rang iiNet back today and they said it was not possible to put through an order for ADSL again.
My question is, who makes that decision that the ADSL is now cut? I have gone three weeks without internet so far and need it for work. The ADSL was functioning perfectly before being disconnected. How do I go about getting it reinstated?
There has been a lot more to this saga, such as iiNet taking so long to get a technician out here, but the short version is I need my ADSL reconnected ASAP.