25% of the HFC connections in my street aren’t ready for service, while the rest are. I’m one of the unfortunates and am currently even using the service with Optus that apparently needs further work to connect. Service date for these 10 properties has been pushed back a further 6 months, and NBN are unforthcoming with any information on why an existing useable cabke service isn’t able to be switched to NBN. The surrounding streets aren’t much better with one only 60% connected, and two also only 75% connected. All with existing capable cable infrastructure!

I was on ADSL 2+ and am now on fttn nbn. Which is a ridiculous naming convention. Nbn is actually a not so broadband network. As now the slightest drop off rain disconnects the internet/phone line.

I was on NBN FTTN plan with Myrepublic and I was getting an average of 44mbps. As soon as the 18mth plan period finished, I was hoping to upgrade to 100mbps, however, I was told that now I am on a Co-existence period of unknown duration and the max speed I ‘ll get is 12mbps. That’s what I am getting now, I moved to Exetel because it was a bit cheaper. However, I still can not understand what happened to my original co-existence period of the first 18mths when I was on 44mbps???? didn’t Telstra/NBN remove all old services (ADSL etc?). NBN does not comment …. why? are they planning to change us to FTTC?

Prior to the NBN I was on the copper cable connection which was consistently achieving speeds of 95 mbps. When I was changed over to the NBN I was put onto a Standard 50 mbps plan and average speeds were 36 mbps. Not good enough so I complained to my provider – not only about the poor speed but also the additional costs involved in buying a new phone and installing extra power points to accommodate all the extra add-ons, somewhere in the vicinity of $400! I was assigned a case manager who kindly upgraded my plan to 100 mbps and, at this point of time, achieving average speeds of 90 mbps. Only problem now is that my phone keeps dropping off to the point where I can’t make calls! To resolve this issue my provider suggested to buy a mobile phone – all at additional cost to me, which I can’t afford. I give up…

How is it in 2019 that we have to wait in ALL morning rather than (say) be offered a phone or text service an hour or two before hand. Today my NBN install appointment was between 8 and noon. It’s now 2.40pm and I have wasted a full day. What is it about NBN that its contractors are incapable of calling a mobile? What is it about NBN that makes the organisation think their techo’s time is more valuable than mine? Does anyone realise how much a day Australians lose with this ALL DAY appointments nonsense? Great subject matter for the productivity commission. They can’t be fair dinkum surely.

Labour failed in the decision to build the NBN, don’t blame Liberals

After 9 years – I still cannot get an install date for NBN in Templestowe Melbourne. Attempts to contact NBN result in no informaiton. Tentative install date is June 2020 – for HFC. The liberals have trashed NBN and there is no response from Kevin Andrews (the local member).

In early March 2019 a Telstra representative intentionally limited our ADSL service to unusable speeds. I rang up and enquired as to why I could not send emails to which I was told that it was an intentional limitation in preparation for an NBN installation on the 1st of April 2019.

Whilst I was initially a bit miffed at this response, I figured that I could wait the 3 odd weeks and then my connection would be of better quality now that it is with the NBN.


Came and went that day of the 1st of April where nothing eventuated. At this stage I raised a complaint with Telstra themselves and was assigned a “Case-Manager”. They told me that they couldn’t give me a time/date when the issue would be resolved.


I was offered a wireless dongle with data put on it as an interim solution, which I accepted. Sadly, living in deep Caringbah South, the cell service is particularly bad and the dongle barely picks up any connection either.


So, on and on the days have gone, with another appointment date of the 6th of May missed and no advisement of a rescheduled appointment. Telstra at times have simple not replied to my emails and I have had three different case-managers.


My family and I are approaching three (!!) months without a usable connection, and the bills keep rolling in.


I’ve enquired with neighbours who have complained of similar issues. I’ve conducted some of my own investigation and have found a plethora of complaints on-line in relation to bungled NBN installations.


I am interested in hearing what you think about this and what can possibly be done to stop telecommunication companies treating Australians so poorly.

NBN SOUTH DURRAS tower. Outage more than 24 hours now. 45 min on mobile phone to my supplier OPTUS yesterday. They agreed there is an outage, they say it’s because of NBN tower outage, but another resident who uses Telstra has signal. I don’t want to spend another hour on phone to them; no idea when service will resume; OPTUS said they will send a text message once it’s back on. How can we get better communications about outages and avoid some of the anx. All the companies are run out of various parts of Asia, so they are not engaged in a useful way to Australian customers; Telstra mobile tower was out for 2-3 weeks over Easter, and they denied any faults until it was over. Is there an Authority who can help us? Thank -you if you can urge some positive changes.

After 12 months of obsolete fttn NBN connection, started experiencing dropouts in Dec/Jan 2019. NBN tech came out, took a look at the pits, came inside to the home for two seconds and said if it drops again, maybe it’s the modem. Sure enough, it dropped out straight after he left and provider sent a new, same model modem. For two months did not drop out then in March constant,daily dropouts provider sends out new modem, I purchase two other spare NBN compatible modems. After 6 weeks of resets, scheduled visit for NBN to come out, they don’t and playing the blame game was told I have bridge Taps by NBN. I was never told about bridge taps before. I am now waiting for my own technician to do what they can, at my own expense, if this fails will be ditching nbn. Already have ordered a mobile broadband service for internet needs and already have a mobile. This is all for my elderly dad’s premises. He needs to reconcile himself with the fact that in this day and age it is impossible to get a reliable VoIP/landline phone using fttn. Just impossible with constant dropouts using this hodge podge line he doesn’t like it but sadly, that is the only alternative we have: ditch the NBN and be entirely reliant on the 3 and 4g networks. Bring on 5g, as NBN with various different ways of connecting to fibre but still using outdated copper was always going to fail. Thank you for letting every one down. Again! You can always rely on every govt, with their barrage of lies and self serving deals to ruin everything.

After 12 months of obsolete fttn NBN connection, started experiencing dropouts in Dec/Jan 2019. NBN tech came out, took a look at the pits, came inside to the home for two seconds and said if it drops again, maybe it’s the modem. Sure enough, it dropped out straight after he left and provider sent a new, same model modem. For two months did not drop out then in March constant,daily dropouts provider sends out new modem, I purchase two other spare NBN compatible modems. After 6 weeks of resets, scheduled visit for NBN to come out, they don’t and playing the blame game was told I have bridge Taps by NBN. I was never told about bridge taps before. I am now waiting for my own technician to do what they can, at my own expense, if this fails will be ditching nbn. Already have ordered a mobile broadband service for internet needs and already have a mobile. This is all for my elderly dad’s premises. He needs to reconcile himself with the fact that in this day and age it is impossible to get a reliable VoIP/landline phone using fttn. Just impossible with constant dropouts using this hodge podge line he doesn’t like it but sadly, that is the only alternative we have: ditch the NBN and be entirely reliant on the 3 and 4g networks. Bring on 5g, as NBN with various different ways of connecting to fibre but still using outdated copper was always going to fail. Thank you for letting every one down. Again! You can always rely on every govt, with their barrage of lies and self serving deals to ruin everything.

At the time of writing this, my street and the 2 adjacent streets have all of their houses either ready to connect or connected to the nbn. The cable has been run throughout the whole street. Out the front of my house I have a pit which contains a 2-way TAP. Both connections have been fitted off. I also have a nbn PCD that has been installed on the side of my house and fitted off. This has been the case since January 2019. Although for some reason, I have been singled out and have to wait until February 2020. nbn have ignored all attempts at me trying to contact them and given me false information. At a loss of what to do.

Pathetic internet speed…and someone is pulling the plug. I’ve spent hours on the phone with my ISP. They’ve trie everything – including sending me an updated modem. Still no change. It seems that at about 7:00pm every night someone throws a switch and my internet speed crashes . It’s impossible to believe that this is because of a sudden and orchestrated increase in internet traffic. I could believe this if the fluctuations in speed were more random.

Here’s a screenshot.

Pathetic internet speed…and someone is pulling the plug. I’ve spent hours on the phone with my ISP. They’ve tried everything – including sending me an updated modem. Still no change. It seems that at about 7:00pm every night someone throws a switch and my internet speed crashes . It’s impossible to believe that this is because of a sudden and orchestrated increase in internet traffic. I could believe this if the fluctuations in speed were more random.

Here’s a sample of download speeds. (speedtest.net)

21/4/19 7:04 pm. to 8:47 pm. 2.62mbps – 4.06 mbps

21/4/19 10:44 pm. 41.85 mbps.


Further more, my “landline” now doesn’t work. People who attempt to call get a message saying that they can’t be connected because of congestion on the network.


Yes, a total farce. Thanks Malcolm.


NBN will not provide information about the location of the “NODE” that services my home.

Greetings, I have been waiting for my NBN to go ahead and I have found out that I will only be getting Fibre to the Node in my street, yet streets around me are getting Fibre to the Curb, which will be much faster for those lucky enough to get Fibre to the Curb, I asked NBN Co if it is possible for my house hold to get Fibre to the Curb and was told that I would have to pay $330 just for NBN Co to investigate and then give me a Quote if it is possible, like all the rest of the population I pay my taxes and Council rates but this is unfair.

I’m only offered fttn to my house, yet the streets around me get fttc how ridiculous

been service available since 2017 and april 2019 still nothing

I have been waiting for ten long hears..It is coming inb June 2019. I see now and then 2 service men working to install NBN PITS…. no wonder it takes years to come to CLARINDAT VICTORIA…AND THENN ONLY THE CRAPPY HFC…new technology joined to ancient TECHNOLGY …a patch work fo M. Turnbull…so much for the LIBERALS…LABOR is not much better….??hilarious…Vietnam has faster INTERNET than Australia?????

I have watched my suburb of Northcote criss crossed by overhead HFC cabling as nbn as been rolled out in our suburb. Visual suburban pollution & second rate technology. Disgrace for Australia & shame on Turnbull

Thursday April 4th 2019. Wollongong, NBN and VOIP telephone fail due to 288Fibre cable being cut by Boring Machine at Ermington in Sydney. After over 24hours of fail Technicians were able to start repairs. At the rate they are able to go it will take until about Friday morning before it is all fixed. Why is there no redundancy in the Trunk Cables and South Coast NBN is lost because of a mistake in Sydney?

Had good service with NBN for eight months and then got slowed to 4.8MBs after enjoying 48MBs previously. Could not get resolved by NBN provider so let me out of the contract. The weird thing is if I connect a VPN the speed goes back to about 44MBs, which leads me to think that NBN providers are shaping customer speeds based on their use. In other words if the provider cannot fix service within a few days go to Ombudsman and change providers.

ISPs seceretly shaping speeds

I just moved to an area where there is FTTN. I can only get 18MB/s down and 0.5-1MB/s up and I live just 400Meters from the node. Have had a technician inspected the copper line in my house as they blamed the cabling and apparently the cables were fairly new with no damage. After months of going around in a loop I had no choice but to give up on NBN and move to more expensive mobile data. I wish I could get the old ADSL back, as I could have easily got a bonded ethernet connection with that. Turnbull screwed us up big time.

Had good NBN for 8 months, then 4 weeks ago slowed to 4MBs on a 50MBs connection. Complained to ISP, TIO (Ombudsman), and NBN. ISP initially helped but now won’t respond to emails. NBN initially said nothing was wrong, then it was our internal wiring to blame, which proved to be false (cost me). Now they won’t investigate further. TIO says it will be between 4 and 10 weeks before they put anyone on the case. “You’re going to have to hold on a bit longer,” said the nice man from TIO. Meanwhile, we have constant dropouts and downloading a 70mb file the other day took 23 mins. Welcome to the Liberals idea of fast internet in 2019.

In Wanneroo, WA we had copper wiring so bad, that they had to do FTTC for us. Rollout happened in May-June 2018 but my premises and of two of my neighbours were done two weeks later due to extra work needed to join two pits. Six months later everyone else in the suburb was connected but for the three of us the NBN map was still showing “more work to be done” (which there was not) and ETA of March 2019. Contacted NBN but they said that there indeed more work needs to be done but they were unable to say what kind of work. Insider at NBN told me, that only contacting a politician can help. My member is Labour’s Anne Aly. After her office enquiry at NBN, the ETA on NBN map changed from March 2019 to March 2020. I then contacted the contractor Fulton-Hogan, who did the work in my suburb. They said that all that was going to be done in my street had been done and that they have left the area never to return. Contacted TIO but they said that TIO does not get involved in rollout matters but also that if I had a order with RSP, then, they would have been able to get involved. Because my preferred RSP was taking pre-orders on Whirlpool special, I had one already and was able to supply it to the TIO. The same week I was connected. All that needed to be done, was to correct an error in NBN database. This I kept telling NBN from the beginning.

When i first connected i was getting 50 Mbps now 12 months later it has dropped to 38 Mbps down 9.5 Mbps up we can’t even stream 1080p to youtube anymore

and if it rains it drops to zero and i’m on the 100/40 plan as recommended by Telstra

We are purchasing 8k tv’s next year and need a faster than 100 Mbps connection as 8k needs about 83 Mbps for just one stream and 50 Mbps for 4k content

We are moving into a rental property and arranged for one company then Telstra to have nbn and telephone connections done they’ve both told us the cable (lic) needs replacing but who has to pay for this

I am on FTTN on a copper length of 1.5km. I have been experiencing drop outs and a significantly underperforming service. The most recent NBN technician to visit stated that he was unable to get my line to the minimum specification set out by NBN, and then went on to say that he could if he had more time. Now I am stuck waiting to see if another technician will even come out. All I want in a better service. 1.5km copper length is not “broadband”.