I have been given at least 5 completion dates for work on my internet line since Sep 2017. Every time NBNCo does not honour these completion dates. A week ago I was told the end of year date would not be honoured. The new date is Jun 2020. Every time I make a complaint, I am given a new date and the complaint is closed. How can you close a complaint when the issue has not been resolved?

I have tried to complain to my local MP, the TIO and the ACMA. However, it seems that no one has authority over NBNCo. They can not be held responsible for their dishonesty nor for failing to resolve complaints in a “timely manner”

We haven’t had landline phone or internet at our business for over 12 months now. Telstra and NBN have missed appointments, gone to the wrong addresses,……They cancelled another appointment due tomorrow 11/9/2019.


We have received a monthly bill for a non existent service for the past year.


We now have to use WIFI modems and mobile phones.


What a joke.

Hi I conceived the NBN on a napkin so what did you expect?


I failed I’m sorry it really is an atrocity which my party had no idea how to implement or maintain.


I had good friends like GeOrge of the cable jungle tell you that if labor got in YOU would all have fibre !!

Well sorry western suburbs residents that was never going to happen under Labors watch because we already ran out of money COMPLETELY.


Now let’s get one thing straight dumb punters out there having fibre in no way gives you QOS with anything in between know this and understand it well.


Ports will freeze die be reset and so on I get that but what gets me is the resynch time that system is just complete puss !!


We didn’t get fibre but even if we did it would make no difference.


If anything you have even less say when it comes to faults than on copper.


Why ? Because it’s all specialised gear the moment it changes to light.

You can’t just punchdown a fibre can you?


Now the other thing being even on fibre they are throttled shy of said limit ?


OH HeLlO why would that be Tanya ? Hmm oh wait hang on a second.


OOop Houston we got a problem and it’s the exact thing I told Malcolm and I will tell you now.


WE do NOT have the necessary aggregate bandwidth to sustain such highspeed connections TO the rest of the world OK.


Look at the complete global capacity on offer look what the NBN is being charged for said carriage? Hey Oh wait let’s not talk about that hey.


Tanya why don’t you come clean and let people know why the NBN can’t even deliver it’s said speeds?


The ISP’s had to eat humble pie and wear what is a NBN created problem.


A system that at no stage could make such promises because of availability and cost of said bandwidth.


You FAIL to mention this.

In Thornleigh Sydney.

NBN claimed my address is covered. But yet two waves of technicians have come and still it was not installable.


Really bad perception at the moment.

3 connection date changes 2 connection type changes told would be connected 23 april 2019 following week changed to may 19 then changed to sept 2020 cant complain because i ‘m not a customer as yet TIO cant help for same reason.

In short i’m screwed.

NBN should be investigated for fraud

We have NBN to the kerb and it is 10 times slower that my 4G iPhone hot spot and it costs us $89/month – I would rather use the 4g network or better still the 5G for just a bit more.

Worst most unreliable Internet service absolutely ever.

NBN is fast but if it keeps crashing then what’s the point t of having it. You have to spend more time visiting the black box than being on the internet.

I am top $100 a month and reliability is pathetic. In the 6 months that I have had it, it has gone down at least 20 times.

Not only did I have to wait 8 years from the start to get it, I have been given HFC as my only option. When other customers were allowed full FO to the house., that should be available to everyone.

If the management team over budgeted at the expense of the unfortunate HFC optioners, then this management team and all associated people should be held accountable.

This is absolutely not good enough and I for one say

ENOUGH IS ENOUGH.

thanks

Five on-site visits from the NBN technical boys, five reports telling the NBN that the copper delivery is a joke, five on-line chats with promises to get things fixed….two years in the making and not enough download to run a speed-test. Who do I shoot ?

Five on-site visits from the NBN technical boys, five reports telling the NBN that the copper delivery is a joke, five on-line chats with promises to get things fixed….two years in the making and not enough download to run a speed-test. Who do I shoot ?

I lodged a health and safety complaint with NBN over a month ago after realizing that improperly installed/damaged equipment under a window in our master bedroom could be the cause of my health problems that I have spent thousands of dollars trying to solve. I spent a few nights away house-sitting for a friend and my symptoms vanished! That is when I began wondering if the NBN equipment had something to do with it, and since discovered that it goes directly against their own protocol to install under a window and in a bedroom. I have had to spend the night on my sofa in the living room because of the insomnia, tachycardia, and muscle spasms that I get in the bedroom. No one was sent to inspect the equipment, yet nonetheless NBN has given their assurances that their equipment was suitably installed and is functioning properly. How they could surmise this without testing or inspecting it is beyond me. Even after escalating my case, NBN’s resolution is to charge me $606 to re-install the equipment saying it will take 2-3 weeks for the work order to go through. So far, I have dealt with 10 different NBN reps over the course of the past 5 weeks, but there is no accountability, I just keep getting passed to different reps in different departments. The whole thing has been traumatizing and crazy-making, yet I will not give up until NBN relocates their equipment at NO COST to me. I have spent enough time and money.

NBN in Australia is an absolute disgrace for a first world country. I have had no joy of NBN since I was put on it about 3 month ago. Experiencing packet loss on a big scale, what a joke, give me back ADSL anytime. Warning to all NBN future customers – do not get on the NBN you will regret it.

Pyrmont connection delayed again and again. It changed just overnight from available in Aug 2019 to “More work to be done”. This has been pushed back many years now since it was meant to be live back in 2017. This is an absolutely atrocious product from NBNCo. They DO NOT deserve to be trading anymore as they keep on failing the public, and subsequently will NEVER get a better share price unless they win the public’s favour. In the meantime, gov’t should push for alternatives such as encouraging suppliers at rolling out 5G especially in dense city areas.

Optus & NBN co are repairing a line shortfall and have told me that there is a crew in our street which is only 800metres long.

They must be wearing invisible vests because I can’t see them.

Optus & NBN co are repairing a line shortfall and have told me that there is a crew in our street which is only 800metres long.

They must be wearing invisible vests because I can’t see them.

It really is amazing that Australia – a first-world country – has such a sad story when it comes to broadband. I’ve spoken to colleagues in Asia, Europe and North America, and their broadband speeds (and data allowance) bring a tear to my eye. If you’re lucky enough to get NBN, the speeds aren’t fantastic. What an epic fail this whole project has been. Anyway, I’m one of those people stuck on ADSL2+ while every other house around me has HFC NBN (not that this would be loads better than ADSL2+ but should be an improvement).

Pretty much same story as James McGrath except they installed 3/4 of my suburb (wilberforce) and then stopped installing if for absolutely no reason 6 homes up from me, I think they do this everywhere on purpose to deliberately misrepresent their rollout progress by marking their map purple and hiding the fact they are simply not installing a significant portion of these areas for absolutely no reason, they are falsely claiming ‘more work is needed trying to make it seem like there is a problem with the property of some other problem when the actual truth is that no work has even been started in these zones and they moved onto another suburb to 3/4 complete them so again they can mark the map purple and move on shafting 25% of the next one. Apparently NBNco as well as the gov think hiding this fact in the figures and having the map purposely misrepresent progress is a reasonable thing to do, classifying entire suburbs as ’service ready’ when they are not even bothering to finish any of them off is a complete joke. I even have fixed wireless service available where I am only 3.5km from a tower but they refuse to even allow me to pay to have the service professionally tested for suitability.


Honestly by the time NBNco gets their asses back here to finish their half completed job I think 4g/5g plans will be CHEAPER and FASTER like optus current 500GB per month for $85 with speeds up to 300Mbps!!!!!!!!!

Looking at NBN map…waiting patiently for years…In Erskineville (home) and Redfern (work), and are literally scheduled to be the last people in Australia to be connected to NBN (June 2020). Map says already to go go but my address shows as “more work required’”. This changed overnight from being ready immediately. VERY frustrating , help, my work is suffering (sole trader, creative industry), who do I contact? Have they tried to make Tanya’s constituency the last to be connected , even though they are probably the most reliant on it for small business’s? What is going on?

From the day I got nbn fttn I have had problems with being 960 metres away from the node so my speeds are already subpar with constant dropouts and packet loss with my internet provider saying the problem is fixed then 1 week later it happens again and again a never ending cycle. The joys of the nbn ……

The block of flats I live in was completely overlooked. They have said by 2020 yet the neighbors in single dwelling houses can connect. It’s FTTC there’s no additional work they need to do

Slow speeds and drop outs

I am 1km from the node was am told it is the best I can get

Fixed wireless service is hopeless…Works when it wants to only. Can’t get help from telstra or NBN… They don’t want to know.

25% of the HFC connections in my street aren’t ready for service, while the rest are. I’m one of the unfortunates and am currently even using the service with Optus that apparently needs further work to connect. Service date for these 10 properties has been pushed back a further 6 months, and NBN are unforthcoming with any information on why an existing useable cabke service isn’t able to be switched to NBN. The surrounding streets aren’t much better with one only 60% connected, and two also only 75% connected. All with existing capable cable infrastructure!

I was on ADSL 2+ and am now on fttn nbn. Which is a ridiculous naming convention. Nbn is actually a not so broadband network. As now the slightest drop off rain disconnects the internet/phone line.

I was on NBN FTTN plan with Myrepublic and I was getting an average of 44mbps. As soon as the 18mth plan period finished, I was hoping to upgrade to 100mbps, however, I was told that now I am on a Co-existence period of unknown duration and the max speed I ‘ll get is 12mbps. That’s what I am getting now, I moved to Exetel because it was a bit cheaper. However, I still can not understand what happened to my original co-existence period of the first 18mths when I was on 44mbps???? didn’t Telstra/NBN remove all old services (ADSL etc?). NBN does not comment …. why? are they planning to change us to FTTC?

Prior to the NBN I was on the copper cable connection which was consistently achieving speeds of 95 mbps. When I was changed over to the NBN I was put onto a Standard 50 mbps plan and average speeds were 36 mbps. Not good enough so I complained to my provider – not only about the poor speed but also the additional costs involved in buying a new phone and installing extra power points to accommodate all the extra add-ons, somewhere in the vicinity of $400! I was assigned a case manager who kindly upgraded my plan to 100 mbps and, at this point of time, achieving average speeds of 90 mbps. Only problem now is that my phone keeps dropping off to the point where I can’t make calls! To resolve this issue my provider suggested to buy a mobile phone – all at additional cost to me, which I can’t afford. I give up…

How is it in 2019 that we have to wait in ALL morning rather than (say) be offered a phone or text service an hour or two before hand. Today my NBN install appointment was between 8 and noon. It’s now 2.40pm and I have wasted a full day. What is it about NBN that its contractors are incapable of calling a mobile? What is it about NBN that makes the organisation think their techo’s time is more valuable than mine? Does anyone realise how much a day Australians lose with this ALL DAY appointments nonsense? Great subject matter for the productivity commission. They can’t be fair dinkum surely.

Labour failed in the decision to build the NBN, don’t blame Liberals

After 9 years – I still cannot get an install date for NBN in Templestowe Melbourne. Attempts to contact NBN result in no informaiton. Tentative install date is June 2020 – for HFC. The liberals have trashed NBN and there is no response from Kevin Andrews (the local member).

In early March 2019 a Telstra representative intentionally limited our ADSL service to unusable speeds. I rang up and enquired as to why I could not send emails to which I was told that it was an intentional limitation in preparation for an NBN installation on the 1st of April 2019.

Whilst I was initially a bit miffed at this response, I figured that I could wait the 3 odd weeks and then my connection would be of better quality now that it is with the NBN.


Came and went that day of the 1st of April where nothing eventuated. At this stage I raised a complaint with Telstra themselves and was assigned a “Case-Manager”. They told me that they couldn’t give me a time/date when the issue would be resolved.


I was offered a wireless dongle with data put on it as an interim solution, which I accepted. Sadly, living in deep Caringbah South, the cell service is particularly bad and the dongle barely picks up any connection either.


So, on and on the days have gone, with another appointment date of the 6th of May missed and no advisement of a rescheduled appointment. Telstra at times have simple not replied to my emails and I have had three different case-managers.


My family and I are approaching three (!!) months without a usable connection, and the bills keep rolling in.


I’ve enquired with neighbours who have complained of similar issues. I’ve conducted some of my own investigation and have found a plethora of complaints on-line in relation to bungled NBN installations.


I am interested in hearing what you think about this and what can possibly be done to stop telecommunication companies treating Australians so poorly.