NBN FAILS

Malcolm Turnbull promised us faster, cheaper NBN delivered by the end of 2016. But instead he made it slower, doubled the cost and doubled the delivery time.

People have been contacting me to share their frustration with the NBN for years.

We know that Malcolm Turnbull has stuffed the NBN - it’s time to lose the secrecy. Share your experience and #NBNfails so together, we can show Malcolm Turnbull and the Liberals that their second-rate NBN just doesn’t cut it.

 

 

 

 

 


Showing 162 reactions

  • Ashley Walker
    commented 2018-07-15 19:09:07 +1000
  • Mad John
    commented 2018-07-15 00:52:15 +1000
    The NBN was coming to me within 18 months around 9 years ago "fiber to the premise, then it was going to be HFC? that was impossible, as no cable TV cables are in my street, then it was Fiber to The Node, can’t remember when that was going to happen, now it is fiber to the curb 2020 WTF! Malcolm Turnbull had no idea and stuffed the NBN Big Time
  • Not Relevant
    commented 2018-07-14 19:51:39 +1000
    I live at my parents house, meaning I have no control over the internet here. At off-peak times (12AM-2PM) we get anywhere between 20mbps and 24mbps down (we pay for the 24/8 package). At on peak hours (2PM – 12AM), we get no more than 2mbps down. Latency is another issue. I am a heavy gamer, so I need the fastest and best speeds so I don’t lag out. This is impossible. At offpeak hours the latency is perfect, being no more than 40ms. However, during peak hours, it does not go under 300ms. It would be reasonable to blame it on the router or the internet plan, however, that is not the case. We have changed routers and providers, tested it on multiple devices and trace-routed to see where the issues begin. We tested the speeds to our router (192.168.20.1) and got anywhere between 1-4ms. No big issue. We then tested it to the DNS server (1.1.1.1), did not go under 250ms. The reason – The infrastructure. Me not paying for the service means I have no control over it. My parents are the ones who ultimately do. There is no way I could convince them to move house, that is ridiculous! It looks like I am stuck with this crap for the next few years until I can afford to move out. It is pathetic as my peers have amazing speeds and I am stuck here with average speeds from the early 00’s. It also infurates me as I am currently studying IT and require large files to download, not to mention large common game updates which stresses our connection largely. I hate this and want change. I do not expect anybody to read this, I would just like to get it out of my system and relax.


    TL:DR. The NBN is a failure and wants me want to break my router.
  • hans ofner
    commented 2018-07-10 21:39:46 +1000
    loosing phone an internet 5 times a day——- 3rd world doing better total stuff up
  • Roland Harrison
    commented 2018-07-08 08:27:53 +1000
    3 months no internet or phone due to HFC NBN. TIO case manager, NBN case manager, Telstra case managers are unable to get it fixed. 6 technicians sent out, all cabling to the street replaced (despite a report that the entire street in 5039 is affected). We had to move our business into the city so we could get internet. Even contacted the telecommunications ministers office who raised our issue in parliament with no success.
  • mark Bloustien
    commented 2018-07-07 10:48:19 +1000
    Tanya – NBN was a Labor idea doomed to failure, and to be classified out of date by the time it was fully installed, so don’t give us your pathetic cry and stop trying to be a goody goody
  • Denis Cartledge
    commented 2018-07-04 23:51:49 +1000
    Tenterfield NSW, northen New England region. It has the North South New England Fibre Trunk running down the main street (Telstra technicians working on it gave me that information), which doubles as the New England Highway. Tenterfield was due to get Fibre to the Premises/Home. A change of Government in September 2013 brought about a hiatus in rollout.


    In 2018 I checked to see what was being installed and found that approx 1/4 of the town was getting Fixed Wireless, or more to the point had received FW. This was news to me as a regular reader and contributor to Whirlpool and ex IT person of nearly 3 decades, I made it a point to keep up to date on what was where and when.


    The other 3/4 is getting Fibre to the Curb. On checking the roll-out on the NBN website, I discovered that in some streets, 1 side would get FttC and the other side FW. THen in other streets, 1 house would get FttC, the next door neighbour FW, the next house FttC. When I eventually spoke to the NBN people, they told me they followed the old Telstra wiring layout.


    So I wrote to my local Federal Member, Mr Joyce with a cc to our Mayor, asking why, and could that decision be reviewed. Part of my rationale was because Businesses, those in the FW footprint would suffer. And our town was located on top of the New England Range which is granite and thus prone to atmospheric electrical activity; we are on the extreme southern edge of the north western monsoonal weather zone, so experience storms from that direction; we are on the extreme northern edge of the Antarctic generated weather patterns that roll across Australia from the West, so experience storms from that and being on top of the New England Range experience the storms that blow up from the coast. All these weather patterns generate atmospheric electrical activity. And nothing that occupies, works in the lower atmosphere works properly or well during those electrical events, be it Aviation or Communications.


    My Mayor suggested we have a chat to find out why. He informed me of a visit by NBN and a local Radio interview back in February and suggested I contact the NBN person and arrange a meeting with Barnaby when he came to town.


    I did both. And soon after had a long and extremely unsatisfactory telephone call with the NBN FW person who was adamant that the decision had been made and would not be changed. Not even when both light Industrial zones and the town’s upmarket residential estate were all in the FW footprint. He said that if I wished to have Fibre, it would cost $$$$.


    Barnaby responded with a PDF that stated he had contacted the Minister for Communications, Senator Fifield about the matter. And that’s where it has apparently stalled.


    From Whirlpool I discovered 4 other NSW north coast or SE Qld towns had received roughly the same treatment.


    Rural and Regional Australia has been dumped with an enormous problem that is going to further disadvantage Business, Education and incentives for workable decentralisation.
  • Philip East
    commented 2018-07-04 19:09:18 +1000
    NBN and the Liberal government are fudging the figures. They are ‘fast tracking’ installation in unit block of greater that 50 units. They then represent this as 50+ installations, but they are NOT 50+ connections (only potential connections). I live in a block of 51 units, ours is the only building or home in the street that has had the NBN installed (there may be a newer building that had NBN included in its original construction). This street in Forest Lodge was originally slated to have the NBN installed in 2013/2014, however the change of government around this time lead to the being pushed back and back and back and FTTB (Fibre To The Building) was finally installed at the end of 2017. The strata had delayed various things expecting installation in 2014, different decisions may have been made if we had known it would be 4 or more years away. The public have been misled throughout this project, the constant changes to the originally planned technology by the now Prime Minister (Turnbull) has made this project second rate and will cost enormous amounts of money to upgrade in years to come.


    NBN has been completely miss – sold to the public, it is the replacement for the existing phone system that is now antiquated. But it was sold to the public as high speed internet for home use (eg gaming and streaming). But this should have been sold as revolutionary technology for business and institutions (eg Hospitals, business with offices Australia wide etc etc) enabling fast efficient information transfer and communication.
  • Labour Voter
    commented 2018-07-03 22:57:15 +1000
    NBN works great, runs at full speed, the only problem is Turnbull keeps letting musilms into the country.
  • Robert
    commented 2018-07-03 17:37:34 +1000
    Area went RFS in June 2016, our street was missed completely. Nearest node is 1.5km away. Street floods easily, with corrosion constantly noted on copper wires causing issues. Requested FTTP or FTTC to minimise issues with flooding. Told no, as government policy is FTTN. Asked NBN Co. for estimate on getting a node. The date has shifted every 3 months since August 2016. Last date of June 2018 has now shifted to “possibly September 2018”. Finally given up and requested a quote for FTTP via the Technology Choice Program.
  • Sarah Cunningham
    commented 2018-07-03 17:37:26 +1000
    A few years ago, I had ADSL2+ in my regional area and I was getting about 20Mb/s, but now I have pathetic speeds ever since the NBN was rammed down my throat. Due to the technology that served my area (Fibre to the Node), I now struggle to run my business, do critical updates, and play online games. It is quite sad considering that we have a “digital divide”, where only a handful of users would retain Labor’s Fibre to the Home technology. Not only would a FTTH model benefit everyday Internet users, but would also be a big win for universities, schools, hospitals, as well as people working from home. FTTH would have been available to everybody, no matter where they lived.


    But this all went out the window when this pig-headed government came into power. Due to their lack of respect for its own citizens, we are now stuck with an obsolete network for decades that is going to cost us over 50 billion of our money. What’s more, the person responsible knew full well that his alternative would not have worked, but went ahead anyway because he was too worried about losing his job.
  • Michela Ledwidge
    commented 2018-07-02 10:29:59 +1000
    I run a media & entertainment studio in George Street, Haymarket – mod.studio. This year we’ve worked with Sony Interactive Entertainment, Epic Games, and we’re a founding partner of the University of Sydney MOTUS Lab working on the bleeding edge of research into photorealistic human avatars. Yet we operate our studio on an embarassingly slow ADSL2+ connection. There is fibre into our building. We can literally see a Telsta Exchange a block away looming over the street like a Vogon spaceship. NBN is months behind the scheduled connection date.


    On a monthly basis I get calls from TPG offering to connect us on the basis that “our fibre is in your building” but due to the supposed presence of NBN, TPG doesn’t sell an equivalent fibre package to the NBN offerings. “$100 (a month) is the area where NBN services are suitable”.


    In other words, no fibre for us for less than $320/month. While I have a decent 1Mb FTTB connection now in my Surry Hills apartment for $80/month from TPG, I can’t get anything equivalent for my business 20mins down the road. Because of the NBN and until the NBN.


    I don’t pretend to understand the fully story of why it is impossible to pay around $100/month for fibre on George St Sydney in 2018 but clearly “the market” created by NBN is screwed and opportunities are being lost in economic and social capital. If things are so bad in the heart of our biggest city, how on earth are things to function in remote areas?


    I do understand the technicalities of complex rollouts better than most. I set up the first website in NSW in 1993. My first job was webmaster of the National Library of Australia and I helped roll out some of the country’s first web services. I took my NLA jobg instead of an offer from Ozemail, a few months before our PM invested in that fledgling ISP and subsequently made his fortune. I get that things take time but I also remember living in France in the 80s.


    In 1989 every French household had a free online information machine called Minitel. It was a bold government initiative that provided French citizen with world leading network connectivity and supported innovation for decades.

    https://en.wikipedia.org/wiki/Minitel


    I saw the original NBN vision as Australia’s own Minitel. The irony looms large that a PM who made his riches off the seeds of our early Internet history has helped squander Australia’s present and future digital prospects.


    Early internet pioneers like myself remember that Australia had the 3rd highest per capita internet usage in the early 90s. Decades of US investment in our national infrastructure gave us a head start which is now gone. Politics have let us down badly. We can do so much better than this.
  • Joshua Fargher
    commented 2018-07-01 13:30:46 +1000
    Our NBN schedule has been pushed back 3 times since moving into our newly built apartment block. It is now scheduled for June-July 2020. We cannot get an alternative connection such as TPG FTTB because we don’t meet the minimum unit requirement. I require fast internet for my job and at this rate 2020 is just not going to cut it.
  • Colin Sims
    commented 2018-06-30 11:20:12 +1000
    I think your post card about NBNfail is a bit of a ruse. The fault lies with the initial concept and structure. No other country created a vast quasi govt department to provide fast internet to its citizens. It was never going to work. We have poor NBN service, we complain to NBN and are told we have to speak to our RSP, we complain to our RSP (in our case Optus) and are told it’s the fault of the NBN. After 18 months we still have very poor internet connection and no one cares. Most countries have far superior speeds with out intermittent drop outs. Our neighbours across the Tasman can get up to 900 mbps provided by their preexisting telco – not a useless bureaucracy style organisation dreamt up by to failed Labour leaders.
  • Jason
    commented 2018-06-29 18:46:27 +1000
    Let’s face it, Labor’s attempt was a an enormous failure before the Libs got on it.
  • Yun Wang
    commented 2018-06-29 00:24:29 +1000
    I am relatively new to Australia, having moved here 18 months ago. Prior to moving here, I have lived in US, Singapore, China and have traveled all over the world.


    I subscribed to NBN shortly after settling in Sydney. To my disappointment, NBN has been one of the most expensive and slowest performing residential network that I have experienced, even when compared to fiber optic network that was available in the US over 10 years ago. All this advertising about NBN’s greatness is underwhelming when compared to every other country that I have lived in. The reality is that NBN’s rollout is merely catching up with the rest of the developed world.


    I recently heard that NBN providers are raising prices due to profitability issues. That is concerning because the price is already quite high. If Australia wants to a leader (or even a player) in developing technology talent, then it needs to provide affordable access to high-speed Internet. I am not affiliated nor familiar with any of Australia’s political parties, but I urge government leaders to treat the Internet as an essential utility of the modern society like you would consider electricity, water, and other critical infrastructure.
  • Press to Meco
    @Gary535d tweeted link to this page. 2018-06-28 10:45:58 +1000
    NBN fails - See Tanya Plibersek's website to add your experiences. http://www.tanyaplibersek.com/nbnfail?recruiter_id=35084
  • Gary Speechley
    commented 2018-06-28 10:45:11 +1000
    Hi. My wife has a consulting company and could do some of her work from home, but with our current ADSL2+ service, that cannot be done. In Alexandria we have some of the oldest copper in the Australian network. Rain and other outages cause degradation in performance or loss of service.


    We are destined to receive the dying fibre-to-the-node technology (FTTN). Nobody, including NBNco, will tell us where the nodes are going – they cite “security reasons” – this despite a representative of NBNco attending a recent Alexandria Residents’ Action Group meeting.


    Indeed, there are opportunities for me to work from home as well – but if our available bandwidth cannot support one of us working from home, it certainly cannot support two.


    Operating a home-based business as a principal, or working from home as an employee of another company, cannot be done successfully and reliably.


    We run a home server that provides file synchronisation to our laptops and portable devices, especially useful when travelling. We run our own cloud server as opposed to Dropbox or other services.


    Our server also supports our web page.


    We operate cloud backup of our systems, and if a software update or other change occurs, it can take a week for our machines to synchronise to the cloud backup – and additionally this has to be scheduled for out of hours so as not to affect the other services our server provides.


    I am a software developer, and regularly have to download the software development kits to keep up to date with current developments. At 32 GB per full SDK, as well as another 6 GB for the development suite, this is basically impossible and I have to source those files by other means. This does not include the regular operating system and application updates that occur – MacOS, Windows 10, Microsoft Word and Wolfram Mathematica as examples.


    On 23rd January I received “exciting” news that the NBN was coming to us in “the next four months”. FTTN. Nothing happened.


    On 16th April I received a notice that the NBN “is now only two months away”. Still FTTN. Nothing happened.


    On 09th May I received a notice that the NBN “is now only two months away”. Still FTTN. Nothing happened.


    On 09th May I received a second notice that “The nbn™ broadband access network is almost available at” my address. FTTN. Nothing happened.


    Since then there has been nothing.


    I was contacted by a reseller who obviously saw that our area is getting “close” to connecting. He was offering a range of plans – but of no use, since we don’t know when the service is going to be available to us. His systems indicated that we would be operational on 29th June 2018. Yeah. Right!


    I had, years ago, registered with NBNco for online progress updates. Checking their site in April, if I recall correctly, showed NBN availability in the July-September 2018 period, and of 22nd May as well as today the NBNco site shows availability in the October-December 2018 period. Still the apallingly inappropriate FTTN,


    My fervent hope is that we are delayed even further and that the crap FTTN is abandoned in favour of fibre-to-the-curb (FTTC).


    There have been articles in the past from 2016 and 2017 stating that fibre to the curb was being trialled, with more than one article indicating that Alexandria was one of the sites to receive FTTC. Seems there may be parts of Alexandria with FTTC, and others with FTTN.


    We do not use streaming services often, though we do have a Netflix account.


    Streaming the free-to-air TV services such as the ABC’s iVIEW will work, but often the service will buffer and / or the image pixellate. For Netflix, we try to download content to another device such as an iPad – from a location with a half-decent service – and then stream from the device to our TV using our internal wifi network.


    If we are streaming video content, we need to ensure that other background services such as software downloads and cloud backups are paused.


    I have made a number of inquiries and requests for information from NBNco through their portal – but the responses are the generic stuff that is on the website anyway. If that information was sufficient, I wouldn’t be asking NBNco for more information, would I?


    NBNco then terminate calls for information / complaints at their discretion, and I have to start the process again. They have achieved one successful outcome, however. I’ve at least given up – for now- in contacting them.


    Our recent experience travelling in Singapore and Malaysia showed a completely different scenario. In Singapore the wifi service was free, and screamingly fast.


    Even through Malaysia the services were free and fast. It was no problem using the internet and making IP-based phone calls (WhatsApp) from the comfort of our beach chairs in Langkawi, Malaysia. On. The. Beach.


    What was originally promised was fibre to the home, and services offering 100 Mb/s – indeed, this would be a lower limit, as optical fibre can easily support speeds of 1 Gb/s or 10 Gb/s.


    What is being offered by FTTN is supposed to be a minimum of 25 Mb/s – which is exactly what ADSL2+ can deliver on good copper (the standard states 24 Mb/s).


    This is innovation and progress?


    I note too that last year an additional $19 billion was “quietly” put into NBNco’s budget. So the costs are certainly blowing out, but they persist with technology that is at the end of it’s life cycle (FTTN) and will not support future demand for bandwidth and services such as 4K / 8K video, virtual reality, remote medicine, or other services.


    What the COALition have done to destroy the NBN is an outrage and represents criminal negligence and incompetence on a truly grand scale.


    Thank you. I hope that something worthwhile can some from your efforts on behalf of the residents and businesses of Alexandria.
  • Mad John
    commented 2018-06-10 00:28:06 +1000
    NBN was coming to me within 18 months over nine years ago, now it is sometime in 2020, WTF!

    I live around 4 klms from the CBD?
  • Mic Francis
    commented 2018-06-02 22:51:02 +1000
    I don’t have NBN, but I wanted to get faster internet speeds, so I went online to see if NBN was in my area yet, nope nothing planned until 2020. it’s not like I live in some rural obscure area… I live a 5 minute walk from Central Station. That’s right, I live in Sydney, biggest most iconic area of Australia, and not considered a priority for the NBN! 2007 was when it was planned, it does not take 13 years to set up outdated technology for basic internet.
  • Charles
    commented 2018-05-26 11:18:34 +1000
    NBN I stalled in my street, now everyone in the street suffers dropouts and lagging.


    The frustrating thing is I’m not even connected to the NBN.


    The installation has simply screwed everyone.


    We could have had World class internet, yet the liberals wanted to appease Rupert Murdoch, and we pay the price for something inferior in every way possible and it more expensive than the original NBN.


    I am extremely angry about this.


    Added to this I speak to thousands of people per year and anyone I speak to about the NBN say it’s the worst decision of their lives.
  • Rachel Shepherd
    commented 2018-05-11 17:39:22 +1000
    Ultimo was supposed to get the NBN in 2013 in the same month of the national election. But the election changed everything and Ultimo (The Technology Quadrant) went from one of the first to get the brand new NBN Fiber to the Home to “not even on the list” as marginal electorates miraculously shot up to the top. My dad in Woy Woy got his NBN in the days before the very, very marginal local election. Most of the apartment buildings in Ultimo gave up and got Fiber to the Basement from an independent contractor.


    After about 3 years Ultimo reappeared scheduled for the Fiber to the Node in September 2017. I waited eagerly. It was still listed as September 2017 as the month of September progressed. Then in the final week of September I noticed that it was now listed as February 2018. In February it became March, then Apr-Jun with the Fiber to the Curb (because we aren’t big enough for a node anyway and this way residents pay the electricity). I just noticed that sometime in May it has become Jul-Sept 2018.


    There is no communication. If I write directly I am advised to register and fed meaningless platitudes. I registered several times but I get all my information by checking the rollout dates. Nothing emerges from the registration, no one tells us anything.


    I don’t care anymore. It has been over 5 years. Even Fiber to the Home is becoming old technology and pretend NBN will still get erratic as the rain hits the ancient copper wiring and decomposing banana peels in the pit, still stutter on HD streaming, still hangup when we are all trying to stream at the same time, still drop out for no apparent reason, still take over 24h to download large computer games.


    It is hard to imagine how it could have more badly managed. Every single aspect of the introduction of the new technology has been stuffed up. The implementation has been glacial and subject to political interference, the technology choices (eg FTTN) were made by someone with no understanding of the modern technology, there are stories of wastage and huge cost inflation, people were actually offered the NBN at lower speeds than the original ADSL2! NBN providers were encouraged to sell packages that they had not paid for, hoping that not everyone would be on at the same time, and pretended that they did not know what happening when it all went wrong. Suddenly the the faster speeds were only available to those who were prepared to spend big. It has been a disaster on all fronts.


    So much for national infrastructure to ride the global technology wave. We look like a classic third world banana republic. Corrupt, archaic and incompetent.
  • Pierre Duparte
    commented 2018-05-06 18:44:56 +1000
    What are you talking about, Tanya? The NBN is Malcolm’s big success. Tony told hime to fuck it up and he did!
  • Pierre Duparte
    commented 2018-05-06 18:44:54 +1000
    What are you talking about, Tanya? The NBN is Malcolm’s big success. Tony told hime to fuck it up and he did!
  • Chris Cameron
    commented 2018-05-06 13:17:54 +1000
    Was sent a Modem by Telstra. I was instructed to simply plug it in and i would be switched over to the NBN. I was offered a range of plans, including varying data speeds. I called Telstra in order to find out where the Node is as this impact considerably on the speed and performance of FTTN. Telstra representative stated that they do not have information about Nodes or the locations of NBN equipment and advised me to call NBN Co. I attempted this, they did not answer the phone after 50 minutes waiting i hung up. I found the node, it is 1000 meters from my house. That means i could only ever get 10 to 12 megabits on a good day and would experience significant drop outs at that distance. Had i accepted the original offer without any research, that is setting out on foot to find the node, i would have potentially paid for speeds I would never get and all my current equipment and services would have been rendered obsolete. Also the Telstra pit outside my house is full of Asbestos.
  • Nick Vasile
    commented 2018-05-03 17:04:13 +1000
    Constant dropouts. 5 nbn technicians visited my home since October 2017 to try and fix 2 of which never bothered to show up. Last tech admitted that nbn was a waste of money and he guaranteed I will have many more dropouts in future. Optus helpless. NBN useless.

    I demand to go back to adsl2 until nbn is properly working. Why is this Government holding us to ransom with its claim that it has to be mandatory..? Fix it first! I didn’t want it. I was happy with my cable internet.
  • Glen Male
    commented 2018-04-28 09:51:39 +1000
    Hi Tanya.. I have read many of the posts complaining about bad or absent service but what I seem to be missing is your solution. Grumbling gets nothing done. What are you actually doing to rectify this problem??
  • Grant McCall
    commented 2018-04-23 17:24:22 +1000
    As it happens, we have a place on the south coast, but primarily live in your electorate in Sydney: the good luck of having been born when property was cheap, relative to what it is today. So, in South Durras, we have a wireless Telstra connection that mostly is pretty fast, whilst in Sydney, we are not in an NBN zone at all.

    Dunno when we might expect to have an NBN connection in Darlington.

    The NBN connection in South Durras is certainly faster than the dial-up we used to have and, perhaps, surprises us from time to time with how fast it can be. But we don’t really test it. We search the internet, send and receive emails: no streaming.

    As I am asked and paid to lecture overseas (about the Pacific Islands), I travel to the USA, Asia and Europe.

    The average hotel and domestic connections I experience overseas – even in Africa’s Gabon! – are very quick, even at the email and web browsing level that I use.

    Last week, I was in Beijing and Chicago where, in both places, airport, domestic and hotel WiFi was noticeably faster than what we experience in South Durras on the NBN.

    Visitors to Australia must be amused at our lowly internet speeds: many that I meet often remark on our worse than Third World service.

    It is not a priority for me, but I pity people who rely on speedy streaming for their entertainments.

    My greater concern for government and opposition reform is our very embarrassing failure at policy on asylum seekers we have penned upon Manus and Nauru: I would gladly go back to the penny post if it would mean our Australian humanity could be restored!

    Is there any way you can influence the fools in charge of Labor to strike a blow for difference?
  • Terence Sheehan
    commented 2018-04-12 10:35:49 +1000
    We’ve had constant drop outs ( more than 20 a day) since Easter.

    I’ve logged a complaint with Telecommunications Ombudsman as Telstra ( and I was an employee for 18 years before all customer service was switched off shore)

    Telstra promises everything and delivers nothing .


    After call after call and after our NBN died completely a tech attended ,great guy Dennis I knew him from my Telstra days .Dennis changed modem and all seemed well but this is the NBN don’t forget the drop outs continued.

    Of course Dennis said now it’s an outside premises problem and call Telstra.


    I did and was told of escalation priority but problem is in exchange and no commitment to restore service as they have to pass complaint on to NBN!


    Is this the 21st Century or not !

    When our Telstra service staff were in Australia 🇦🇺 this remote off shore vague sort of customer service ,which at times is hard to understand because of language barriers was followed with action as we had all the technical staff and field staff on hand ,it wasn’t perfect,we had problems also but for customers it wasn’t the labyrinth of perseverance and angst that it is today.
  • Arris Cm8200
    commented 2018-04-09 23:03:24 +1000
    Add your voice to the frustrated masses!

    Learn how to cope with NBN service failures.

    Share your stories with the public.


    http://www.nobloodynetwork.com.au