NBN FAILS

Malcolm Turnbull promised us faster, cheaper NBN delivered by the end of 2016. But instead he made it slower, doubled the cost and doubled the delivery time.

People have been contacting me to share their frustration with the NBN for years.

We know that Malcolm Turnbull has stuffed the NBN - it’s time to lose the secrecy. Share your experience and #NBNfails so together, we can show Malcolm Turnbull and the Liberals that their second-rate NBN just doesn’t cut it.

 

 

 

 

 


Showing 162 reactions

  • Arris Cm8200
    followed this page 2018-04-09 22:57:41 +1000
  • Arris Cm8200
    commented 2018-04-09 22:56:29 +1000
    I work in Medical technology solution and I come across NBN failures on a regular basis.

    NBN Co is costing small businesses like ours and the end consumers thousands of dollars in lost productivity and labour because everyone except NBN Co is absorbing the losses they create through their ineptitude.


    There is no recourse and no financial restitution because Turnbull has firewalled NBN Co from any indemnity action. Not even the TIO can act against NBN Co. Any complaints must go through internet service providers who must absorb any associated losses.


    I have just been dealing with a worst case scenario… a medical practice left without any internet, phone or fax…. All of the essentials cut and no-one to take responsibility. Months later, It is still not fixed. Every week or so, a new technician comes out but it never gets fixed. The reason is that they they can never tell where the copper pairs are going out in the street. They can’t trace them properly because they are not trained AND the cables were never marked correctly by Telstra Whole who also sends untrained staff out to fix complex networking problems.


    So, because NBN was orderd, the old copper pairs that COULD have been used as an emergency backup solution are no longer available because of the outlandish policy of re-using those cables.


    I have had enough… Please visit my No Bloody Network! web site and add your voice!

    http://www.nobloodynertwork.com.au
  • Julian Robertson
    commented 2018-03-28 22:07:24 +1100
    3 tech teams, 2 different answers, excuses to my service provider now 4 months without a phone line or internet connection in an existing NBN area with no resolution in sight. Yes I

    don’t have a working phone line. Excuses! Does Bill Morrow get a bonus for this?? Does Malcolm Turnbull get a bonus?? (Biggest wet sail in Australian politics) Will never vote Liberal again. Got any answers???
  • Samantha
    commented 2018-03-16 10:13:49 +1100
    Our NBN has now been playing up for 4 weeks, continual drop outs and messages of streaming issue’s. Lucky to get 5 minutes before it drops out. Had a Tech out who came (before the appointment time) who messaged me to say the problem was located in the pit and fixed. Didn’t wait around to see my husband who had left work early to make the appointed time. Of course was not fixed. These tech’s seem to always come before the appointment time. NBN register the problem fixed ? Another Tech came out yesterday said the problem is in the pit which he can not fix as he is a different type of tech? I told him the other tech said he had fixed the issue in the pit last week. Again no service, NBN register the isuue completed. My daughter has started Uni and she can’t do any work ( all her course info, lectures, study material is online ) Now I’m waiting until the NBN call ME as you can not speak to them drect…. who knows when that will be ? Oh and by the way i am paying for the privelage of this service WHICH I CAN NOT USE !!!!! such value for money. Is this a third world country??? Put be back on ADSL where i paid for a service I could use.
  • Magda Saccoccio
    commented 2018-03-15 16:33:05 +1100
    Today is Day 6: no connection. No internet. No phone line. No Foxtel. And sadly, no hope! Two children at home. How do we call for emergency services if needed? How can my husband or I work from home if we need to? It is beyond comprehension that in this day and age, the government can get away with this and put us so behind!


    We had NBN “connected” late 2017 in our Caulfield South townhouse (VIC) and have had persistent, almost daily dropouts. Countless technicians have spent endless hours trying to work on our “weak signal” and get no where. Amplifiers, tick! Replace nbn box in case faulty, tick! There is nothing that hasn’t been tried – except of course, the infrastructure itself.


    We are now that despondent that we want to actually pay to fix this once for all, out of our pocket. Take matter into our own hands as no one is taking responsibility. Do you think this is even possible? No. This is VERY definition of hopeless.
  • Adam Simic
    commented 2018-02-19 15:00:41 +1100
    Here’s my fail. I live in a multi-dwelling unit or as NBN calls it an ‘MDU’. Prior to me moving in a checked the NBN website back in April/May 2017 and confirmed that NBN was going to be in the area around June/July 2017. I was to be moving in June 2017. I live in Potts Point NSW 2011, and for anyone that lives or has lived in the area knows, it’s a well thought up community and area. You’d think in 2017/2018 we’d have the infrastructure to boot. How wrong was I?


    I moved in, connected all of my services ADSL/Phone with Telstra. With the promise that I would move to NBN the moment it came online in my area (slated for July 2017). This date came and went, no order, no NBN and a terrible ADSL service going from 1Mbps to 17Mbps and then back to 1Mbps all day every day.


    Telstra refused to fix anything, they’d say “NBN is now activated in the area, we’ll have to raise the issue with them”. I wasn’t even on an NBN service, I was still with Telstra. Dropouts on my ADSL service continued, I was getting 15 to 20 dropouts per day.


    I work full time, study full time and work part time on a business with two other people. My studies (Network Engineering) and running an online business require that I have a fast, reliable internet connection. I’ve since disconnected my ADSL service, as Telstra didn’t want to do anything to fix it. I now use Mobile Broadband. Works well, data allowance is terrible and is costing me a fortune.


    The worst part about all of this, was I found how how NBN was going to install their so called “future proof solution” into our MDU. There’s HFC running in the street, there’s only single pair twisted copper lines in our MDU. As a network engineer I completely understand everything their doing, what I don’t understand is in 2018 you want to connect NBN using Fibre to the Node> Coaxial cable to the MDF> and then use the twisted pair cable into each apartment. How crazy is the NBN?

    How much money have you and will you waste on this? They’re going to use three different technology types to deliver NBN to our MDU. But then, I can’t order anything anymore because NBN have stopped ordering all services in my area.


    Tanya, please. Having a fast and reliable internet connection to ‘consume’ TV Shows/Movies may be a priority for NBN to deliver to the mum’s and dad’s. But for me, this will allow me to grow my knowledge, build a business and help me make it in this world. It’s 2018… This should be a non-issue. I just would like a decent internet service for less than the $200 a month I am spending on mobile broadband.


    To Malcom Turnbull,


    If you had any sense, you’d tell NBN to stop using copper. Change to FTTP or FTTC, right off the $50b you’ve spent. And apologise to all the citizen’s of Australia at how much of a mess this national infrastructure project is. Stop thinking you’ll make money from the NBN, it won’t happen.
  • Wayne Jensen
    commented 2018-02-09 11:26:25 +1100
    Hi Tanya,I am just so frustrated ,we have had fibre to the ‘PREMISES’ installed here at our residentual address for some time now and have an unlimited plan,I don’t run a business as yet but will be doing so again in the near future ,after receiving our new nbn service, things were not too bad, a little slower but I thought maybe it will get better as the system gets sorted out.Unfortunately things have only deteriorated (I ask myself, is this possibly due the fabled ‘Trickle Down Effect’?)

    I feel I have slipped back in time at least 15 years to my old, extremely limited ADSL plan (and that is when connectivity is actually available). I have spent successions of days without a connection, trying to track tools and other items coming from interstate ,it is extremely frustrating and stressful.

    If I wasn’t already here in Australia (I am 5th generation by the way and only mention that because we are quite established and won’t realisticly move), I would be thinking seriously that my childrens future, would be much brighter in New Zealand, (where I am sure many businesses, that rely on a half reasonable internet speed will be flocking) ,right now I am worried that this very email may not travel to it’s destination and time out and I will be left with an error message for all my trouble.

    I can only think of expletives to truly describe the situation Malcolm Turnbull and the coalition have placed this country in, spend that ‘other’ $65 billion on a decent NBN Turnbull and that will be good for EVERYONE ,AAAArggh!
  • patrick o'rourke
    commented 2018-01-18 21:34:09 +1100
    fixed wireless,upload speed consistantly faster than download,but overall very slow speeds.
  • Ray Clements
    commented 2018-01-10 21:13:25 +1100
    It’s Steven Conroy’s thought bubble that has caused a nightmare for everyone in Australia.

    So many problems not thought out. Our village has had to upgrade the emergency system at a cost of $40000. My all in one fax machine no longer works. Telephone calls are unreliable too.

    Turnbull may have been the cause of a slower system but put the blame where it should be with Steven Conroy.
  • Michel Syna Rahme
    commented 2018-01-04 16:16:06 +1100
    My telstra speed test screen shots show I average between 1-4 mbps. I’m temporarily living in a highrise apartment complex near Burleigh Heads and hoping that when I move shortly I will get a better connection.

    Whether it was a Labor or a Coalition project, one must expect some delays and issues when dealing with a multitude of contractors and subcontractors trying to rollout the NBN. It was never going to be easy!

    The difference would have been that by the end of that headache we would’ve had a super fast and reliable broadband under Labor rather than after all this headache being stuck with Malcolm Turnbull’s totally crap, substandard NBN?
  • Michel Syna Rahme
    commented 2018-01-04 16:14:38 +1100
    My telstra speed test screen shots show I average between 1-4 mbps. I’m temporarily living in a highrise apartment complex near Burleigh Heads and hoping that when I move shortly I will get a better connection.

    Whether it was a Labor or a Coalition project, one must expect some delays and issues when dealing with a multitude of contractors and subcontractors trying to rollout the NBN. It was never going to be easy!

    The difference would have been that by the end of that headache we would’ve had a super fast and reliable broadband under Labor rather than after all this headache being stuck Malcolm Turnbull’s totally crap, substandard NBN?
  • Michel Syna Rahme
    commented 2018-01-04 15:58:22 +1100
    The output and productivity of my business relies on an efficient and reliable NBN! The same can be said of the output and productivity of our country – both in metro and regional areas! Malcolm Turnbull promised an efficient and reliable NBN and failed categorically in this promise! I just can’t accept that he didn’t know that a NBN using old copper/foxtel and his fibre-to-the-node approach was not going to deliver! So, then, on what basis, precedent, reference, advice led him to push for such a solution? We are entitled to know specifically how he reached this conclusion! Otherwise, one must assume it was for ulterior motives, such as a deal with Rupert Murdoch to support his election via his web and monopoly of metro and regional newspapers in exchange for a second rate NBN that protects his pay-TV assets from online streaming (FOXTEL/TELSTRA deal), to name one likely motive. Therefore, Malcolm Turnbull put politics, his own interests, and the interests of his mates above the interests of the entire country and our future competitiveness – this is completely unacceptable and borderline criminal!

    I have had nothing but issues with my NBN via Belong since connecting, which is why Belong recently refunded all of my money along with many others – they can thank Turnbull for that loss of revenue. I would be totally willing to sacrifice and pay $12 more for a super fast and reliable NBN – that $12 would be easily earn’t back via increased productivity.

    SOME ISSUES: I have taken screen shots over the last 9 months of the telstra speed test which proves I am not receiving any where near the speeds I was promised – my internet was faster and more reliable at my previous residence via ADSL!

    I must upload and download large files into a shared onedrive on a daily basis for my work. When I do, I can’t use my computer for anything else and can’t even browse the internet properly because my whole connection slows down for hours while the files upload and download. This is 3rd world stuff delivered by Malcolm with our 1st world taxes – and then they want to give further tax cuts to the super rich and large multi-national corporations and thermal coal mining and unconventional gas companies! No sorry – I like many others must fight back!

    WE NEED FIBRE NOT COPPER! WE NEED FIBRE TO THE HOME NOT FIBRE TO THE NODE! WE NEED LONG TERM POLICIES NOT SHORT TERM CONS! A NATIONAL FIBRE NETWORK MIGHT COST MORE INITIALLY BUT WILL SAVE MASSIVE AMOUNTS OVER THE NEXT 30-50 YEARS!

    A few years ago I worked in operations for Careflight/Lifelight emergency helicopters and medical jets! Millions upon millions of dollars and jet fuel pollution could be saved every year from regional areas being properly NBN connected to online medical practitioners who would be able to assess and discern what patients really need, and that is but 1 example.
  • Lorraine Sumners
    posted about this on Facebook 2017-12-18 10:51:18 +1100
    NBN fails
  • Lorraine Sumners
    @InnerVoiceArt tweeted link to this page. 2017-12-18 10:51:13 +1100
  • Lorraine Sumners
    commented 2017-12-18 10:50:28 +1100
    Where to begin! Be warned! Long, boring story! In a nutshell… Guy (with a crew of 4) turn up one Monday at 4pm to tell me that they are going to install NBN NOW and will dig up our driveway to put cable in up to the street. Then decide it’s a “SPECIAL” job, can’t do it, say they’ll be back and leave.

    MONTHS later, another crew turn up and dig the trench (destroying my veggie garden I might add which could have been avoided. Thanks for that) up to the power pole on the street and insert a STRING. We are told we need a “SPECIAL” cable so they can’t finish the job and leave an orange STRING instead.

    MONTHS later, NBN call and say a technician is coming at a certain time so BE THERE. We explain on the phone about the CABLE still not being installed and so internet technician WILL NOT be able to do his job. No worries NBN said. Cable guys will come out first and replace our STRING with the correct CABLE. But does this happen, NO! Of course not.

    NBN technician turns up, I explained all the boring facts (as above) and he says: "Oh well I can’t do this job on my own and can’t do installation because the CABLE is NOT installed yet.

    He is NOT impressed, says that the cable guys should have come back and finished the job and says that he will call straight away and report the issue and says another technician will come back after the CABLE is installed. Good luck with that.

    Meanwhile, we call AGAIN and explain the further botched attempts at installation and are told that they will sort it out and make another appointment for installation for TODAY – BE THERE! Between 1 and 5pm they say… So I arrange my super busy pre Xmas week appointments etc around this time but OH NO, the technician turns up at 10am this moring instead. Lucky I was here – not that it matters now because… GUESS WHAT? Yep it’s Ground Hog Day again…

    I explain the same old very boring story about us only having STRING and not a CABLE installed yet and of course he is as pissed off as the previous technicians about wasting his time etc. “Oh they should have done it when they were here!” Well, hello.

    So the technician takes photos this time of the orange STRING attached to the power pole and says he will report this and says that some OTHER CABLE guys will come out and install the proper CABLE (Oh and do some other necessary update to the power pole which he has spotted and says is necessary first!!??) and says that yet ANOTHER technician will come out to do the installation once this has happened. Snore.

    ALL that this guy had to say to me whilst rolling his eyes was “Geez. You’re just lucky that you still have the internet working. Heaps of people have been without it for months now still waiting for their NBN installation to be completed”. Yeah thanks for that and you are 200% correct. We will NOT be allowing any technician near our current internet connection UNTIL THE ABSOLUTE CORRECT CABLING has been installed.

    I’m afraid fervent prayers will definitely be needed once the installation EVENTUALLY happens that it will actually WORK and we won’t be disappointed like so many other thousands of poor residents who NEVER WANTED the compulsory NBN connection to begin with.

    Heaven nor NBN only knows when that will be… certainly not this side of 2018 that’s for sure.

    Wish us luck! We’ll be needing it.
  • Sarah Kavanagh
    commented 2017-12-12 11:21:42 +1100
    I work from home, 200m from the Bondi Junction CBD in Woollahra. I suffer at least one extended drop-out a day, most lasting around 45 mins. My ISP is TPG. Most days I rely at some point on my phone for a 4G hot spot. Its completely infuriating. I don’t require especially fast or large amounts of data transfer, but of course, using google, maintaining a connection to our database server and sending text emails is required and an unnecessarily difficult process.
  • Linuno Dib
    posted about this on Facebook 2017-11-05 20:33:46 +1100
    click here for e aadhar
  • bernard vance
    followed this page 2017-10-24 12:33:46 +1100
  • bernard vance
    commented 2017-10-24 10:44:44 +1100
    friend lives in Bathurst street developed 20years ago and was copper wired and had satisfactory ADSL. In last couple of years new estates open up all around him and they are prewired for NBN ready. Along comes NBN early 2017 and installs node box at his front gate. NBN discovers in June that his old copper is not up to standard and they can’t connect him. My friend loses his ADSL and now has no telco service at all. Zip, Zero Zilch.


    Much NBN correspondence has ensued and they are now advising that may be fixed in April 2018!! Every avenue of complaint/rectification is being pursued – but meanwhile his only access to outside world is via 3g mobile bandwidth.


    When I say `outside world’ this is the reality for my friend. He is disabled and non-mobile. He runs a technology business from home. Right now, in the 21st century in a first world country, he is marooned in his house while across the street neighbours are connected to Malcolm Turnbulls Fraudband network.


    And nobody anywhere seems responsible for this utterly incomprehensible mess…
  • Adrian Blanker
    commented 2017-10-24 10:13:22 +1100
    62% of Australian consumers experienced Internet problems over the last six months, with NBN users reporting they faced slow speeds and dropouts 76% of the time.

    60% of people on the NBN had issues with their provider in the last six months – 44% of those issues were related to very slow speeds.

    42% reported disconnections/dropouts/variable performance issues with their NBN provider in the past six months, while 31% mentioned problems connecting to the NBN.

    Fraudband from M.Turnbull and he do nothing

    Adrian Computer guru.
  • Margaret Mangelsdorf
    commented 2017-10-24 06:45:53 +1100
    We live 25 km from Coolangatta airport and will never be able to access the nbn. There are 3 houses in our street that are apparently in a dead zone. So I can’t complain about the speed but I can complain about zero access.
  • Helen F
    commented 2017-10-24 03:11:05 +1100
    Those of us who are not even showing up on the official NBN site for WHEN they can expect this rubbish hybrid NBN Turnbull is still pretending he believes in are now faced with hobbling along with ADSL on what’s left of the old butchered and patched network … I was fortunate enough to have had FTTH in my previous home for all of two months before we moved. I have had a taste of what ‘could be’and would have been under Labor and am now living in an area that has at least a 1 year to wait before we get our garbage version courtesty of ‘Mr Innovation’ himself ..


    I have lived here now for 18 months with my Ping of around 30 and DL speed of around 7.5mbps hobbling along as best I can . It has never been stable, suffering dropouts and fluctuations on and off over that time necessitating calls to my ISP to fix it every couple of months but lately I noticed that EVERY night after 8pm my ping zooms up to anywhere between 600 and 1600 and my download speed drops to around 0.20 to 1.3mbps making it impossible to load a page let alone dream of streaming or watching a youtube clip and there is no way it can be shared with other members of the family via Wifi …


    After making yet more calls and spending much time jumping through all the usual hoops that ISPs demand a customer do first before they will escalate the complaint – such as isolation tests, changing equipment, resetting the modem etc etc (all time consuming and frustrating) my ISP finally ran tests of their own and have informed me that their investigation has shown that it is congestion on the line …


    This is a Telstra issue apparently , nothing my provider can do about it except to inform me that they are willing to release me from my current contract if I can find an ISP that can do better for me …..


    I spent a good part of today ringing around all the Service Providers and have been told that they probably can’t do any better because of my location , distance from the exchange etc and because it is a Telstra problem . This is unacceptable ! I am still expected to pay my monthly fee of $80 for a 1/4 of the service I signed up for and was ‘enjoying’ up until a couple of weeks ago …. No other business would stay in business if they treated their customers like this… bouncing them from one person to another , laying blame everywhere but at their own door…. If you ask your ISP who is responsible they will tell you Telstra. If you ask Telstra they will tell you your provider or NBN … If you ask Turnbull he’ll tell you Labor ,etc etc leaving you with nowhere to go …..


    How about Malcolm mans up and admits that he made a TERRIBLE error in judgement when he went down the road of this hybrid madness being rolled out with no logical system by a bunch of cowboys , stops playing the blame game and actually does something to rectify the problem and give people EQUAL ACCESS …. I am so sick of this government’s blatant bias towards certain sections of society and their inability to actually look to the future … They have a snowball in Hell’s chance of being re elected because they have totally misread how much the internet means to people in their ‘ordinary’ everyday lives …. It is not a luxury item but a must have tool in every household in Australia … We pay equal taxes we deserve equal access and speeds …. Enough already .. FIX IT !!!
  • Jody H
    posted about this on Facebook 2017-10-23 22:49:51 +1100
    NBN fails
  • Jody H
    @Jodyhodgson tweeted link to this page. 2017-10-23 22:49:45 +1100
  • Jody Hodgson
    commented 2017-10-23 22:48:30 +1100
    I am in the too hard basket for the FTTN so they have moved on until an unknown time. I have non compatible copper network that never allowed ADSL now no NBN meanwhile the newer estate that I directly neighbour enjoyed ADSL 2 when the homes were built 5 years ago and was upgraded last year to FTTH 100/50 meanwhile the original street still has Dial-up. I could connect to the NBN network on the new side but they wont let me as I am not in that footprint Shame NBN Shame on the small minded government that created this abridged version of a solution. Oh and to add insult to injury I get emails saying you are ready to be connected to Australia’s fastest network. And I have been advised that as I have been offered a service my existing connection will be removed in 7 months…
  • Daniel Ribarovski
    commented 2017-10-23 22:43:32 +1100
    My 83 year old grandmother received a notice in her mailbox from TPG that the NBN was available for her. She’s a very competent lady for her age (has an iPad and iPhone and uses Facebook, Uber, Netflix, internet browsing etc) so we thought this would be a good upgrade from her ADSL2 service. From day 1, the NBN didn’t work. The TPG tech left without a working service being installed. It would work for about half an hour, but then would drop out for 4-5 hours. This also stopped her home phone from working (inbound calls would not be received, and outbound would not get a dial tone). We spent hours and hours dealing with TPGs cheap offshore staff who had no idea what to do. They Blaine’s NBNCo, but we had no authority to speak to them. We had to take turns waiting at the house for hours for TPG techs to show up and do nothing. TPG and the TIO have been useless. As one final insult, TPG have even refused to refund the money paid to them as “the service worked sometimes”. Malcom’s “wonderful NBN” has been outsourced to third world retailers who simply do not care about australian customers.
  • Trish Stevens
    commented 2017-10-23 21:20:48 +1100
    I read today that 80% of Australia will be getting speeds of 50 mbps. In what alternate universe is this? As if 50mbps is something we should be aiming for anyway! Just did a test- download speed if 8.92 mbps. If I’m really lucky, in the middle if the day (weekdays) I might get speeds of mid 30’s – sometimes. Forget this at night or on weekends when I actually want to use the internet, not to mention drop outs and speeds so slow that I just can’t connect. NBN, this watered down failed version of NBN, is a disaster. ADSL2, as slow as that was, was faster and more reliable. Absolutely disgraceful!!!
  • Janine O'Sullivan
    commented 2017-10-23 21:17:36 +1100
    I’m paying $100 A month for 100mbpm but only getting 11mbpm. The tv buffers. The Wi-Fi for the phones and tablets constantly drop out and no one can call in on the landline. 4 weeks since it was installed and 30 calls to Optus and it’s still doesn’t work.
  • Damo P
    commented 2017-10-23 20:31:24 +1100
    My FTTB keeps dropping out and only syncs at 70/30 yet I’m paying for 100/40!!!
  • William
    commented 2017-10-23 18:26:31 +1100
    My area was going to have FTTP construction start September 2013. But after the 2013 the then communication minister Mr Turnbull said that FTTP is not needed and too expensive. So ordered a review that took forever. Long story short, 4 years later and still no sign of NBN even being constructed in my area.