Malcolm Turnbull promised us faster, cheaper NBN delivered by the end of 2016. But instead he made it slower, doubled the cost and doubled the delivery time.

People have been contacting me to share their frustration with the NBN for years.

We know that Malcolm Turnbull has stuffed the NBN - it’s time to lose the secrecy. Share your experience and #NBNfails so together, we can show Malcolm Turnbull and the Liberals that their second-rate NBN just doesn’t cut it.






Showing 169 reactions

  • Jody H
    @Jodyhodgson tweeted link to this page. 2017-10-23 22:49:45 +1100
  • Jody Hodgson
    commented 2017-10-23 22:48:30 +1100
    I am in the too hard basket for the FTTN so they have moved on until an unknown time. I have non compatible copper network that never allowed ADSL now no NBN meanwhile the newer estate that I directly neighbour enjoyed ADSL 2 when the homes were built 5 years ago and was upgraded last year to FTTH 100/50 meanwhile the original street still has Dial-up. I could connect to the NBN network on the new side but they wont let me as I am not in that footprint Shame NBN Shame on the small minded government that created this abridged version of a solution. Oh and to add insult to injury I get emails saying you are ready to be connected to Australia’s fastest network. And I have been advised that as I have been offered a service my existing connection will be removed in 7 months…
  • Daniel Ribarovski
    commented 2017-10-23 22:43:32 +1100
    My 83 year old grandmother received a notice in her mailbox from TPG that the NBN was available for her. She’s a very competent lady for her age (has an iPad and iPhone and uses Facebook, Uber, Netflix, internet browsing etc) so we thought this would be a good upgrade from her ADSL2 service. From day 1, the NBN didn’t work. The TPG tech left without a working service being installed. It would work for about half an hour, but then would drop out for 4-5 hours. This also stopped her home phone from working (inbound calls would not be received, and outbound would not get a dial tone). We spent hours and hours dealing with TPGs cheap offshore staff who had no idea what to do. They Blaine’s NBNCo, but we had no authority to speak to them. We had to take turns waiting at the house for hours for TPG techs to show up and do nothing. TPG and the TIO have been useless. As one final insult, TPG have even refused to refund the money paid to them as “the service worked sometimes”. Malcom’s “wonderful NBN” has been outsourced to third world retailers who simply do not care about australian customers.
  • Trish Stevens
    commented 2017-10-23 21:20:48 +1100
    I read today that 80% of Australia will be getting speeds of 50 mbps. In what alternate universe is this? As if 50mbps is something we should be aiming for anyway! Just did a test- download speed if 8.92 mbps. If I’m really lucky, in the middle if the day (weekdays) I might get speeds of mid 30’s – sometimes. Forget this at night or on weekends when I actually want to use the internet, not to mention drop outs and speeds so slow that I just can’t connect. NBN, this watered down failed version of NBN, is a disaster. ADSL2, as slow as that was, was faster and more reliable. Absolutely disgraceful!!!
  • Janine O'Sullivan
    commented 2017-10-23 21:17:36 +1100
    I’m paying $100 A month for 100mbpm but only getting 11mbpm. The tv buffers. The Wi-Fi for the phones and tablets constantly drop out and no one can call in on the landline. 4 weeks since it was installed and 30 calls to Optus and it’s still doesn’t work.
  • Damo P
    commented 2017-10-23 20:31:24 +1100
    My FTTB keeps dropping out and only syncs at 70/30 yet I’m paying for 100/40!!!
  • William
    commented 2017-10-23 18:26:31 +1100
    My area was going to have FTTP construction start September 2013. But after the 2013 the then communication minister Mr Turnbull said that FTTP is not needed and too expensive. So ordered a review that took forever. Long story short, 4 years later and still no sign of NBN even being constructed in my area.
  • Technorants
    @Technorants tweeted link to this page. 2017-10-03 13:09:51 +1100
  • Tim Nothdurft
    commented 2017-10-03 13:08:34 +1100
    I’m running a small campaign under better broadband in the electorate of Fenner , https://facebook.com/betterbroadband and have sent and received communication from MPs and Department of Communication. Most are ignoring the cost benifits of end to end fibre solutions especially in Canberra where a significant area is already served by FttN/C solutions (Transact) and where NBNCo have access to pit and pipe work from both Telstra and iiNet and could easy deploy end to end fibre utilising aerial cabling (that department of Communications deny is an option). Current rollout shows the level of their dumb dump and run approach to try and “complete” the project. It is unacceptable and needs to be challenged, much of this tick and flick approach is costing billions with no real long term stability. Big NBN fail in the National Capital and a great example of how tax payers money is being wasted on this critical project.
  • Wendy Garthon
    posted about this on Facebook 2017-10-03 06:03:32 +1100
    NBN fails
  • Wendy Garthon
    @Gatorau tweeted link to this page. 2017-10-03 06:03:26 +1100
  • Wendy Garthon
    commented 2017-10-03 06:03:00 +1100
    Every evening at 6pm, the load becomes too much and internet sites become unreachable. If more than one person is streaming at any time, the second person will be buffering. My ADSL2 connection was better and more stable than the NBN.
  • Brian Shirley
    commented 2017-09-27 14:43:52 +1000
    Now 10 days with no phone and no internet. Technicians called twice on two separate occasions and were unable to fix the faults. NBN has now advised a resolution date has been set for the 25th of October. That will be five weeks with a total outage.

    Finally I understand what HFC stands for, “Hopeless F———g Connections”.

    Maybe I should UPGRADE by moving my business to a third world country.
  • Brian Shirley
    commented 2017-09-23 18:39:32 +1000
    Now 6 days with no phone and no internet. Total blackout.

    ISP says “NBN is looking into it and it’s status is on hold”

    Third world counties have more reliable Broadband.

    Thanks Malcolm Turnbull for a less than third world standard internet.

    So much for “The Clever Country”
  • Brian Shirley
    commented 2017-09-21 19:28:33 +1000
    I connected to the NBN using the HFC in mid June this year.

    There have been days where the internet has slowed to a crawl.

    While that was frustrating I am now faced with total disaster.

    Three weeks ago I had a total internet blackout. It took four days for the NBN to respond and fix it. My clients could not contact me by phone or send me emails.

    Three weeks later, this Monday I was again blacked out, it took the NBN three days to respond. They arrived, tested what they could and announced they couldn’t fix it it locally and that it was going to have to be reported. The technicians advised this could take up to a further 4 days.

    Here I am trying to run a business with no internet and no phone line and no information on when I might be back in business. I have already lost two large jobs because I could not submit tenders by the closing dates.

    A real pity I can’t tell the ATO “sorry I can’t pay my GST because I cant fill in your on-line forms.”

    Aaaaaagh, damn frustrating
  • Anonymous ???????????
    commented 2017-09-12 17:26:07 +1000
    my adsl is faster than this s**t
  • Ben Haines
    commented 2017-09-05 08:48:18 +1000
    I tried to sign up to the NBN in our renovated house and after a month of trying I am still stuck with no service.

    The RSP is incapable of ordering the service from NBN after multiple failed attempts through their internal system. Each time they try, I end up with another WiFi modem which is useless without the NBN HFC connection box. I now have several WiFi modems pilled up at home.

    The HFC cable has been fully installed with the renovations. All NBN has to do is turn up and plug in the box. It is ridiculous that it has taken over a month to achieve this.

    I made the mistake of not reinstalling the old copper phone line, so now I cannot get even ADSL installed to fill the gap while the RSPs and the NBN figure this out. Also even though I have cable in the premise, I cannot get a traditional cable internet connection either to avoid the issues with the NBN. All the RSPs refuse to offer the traditional cable because NBN is available.

    It took several attempts to contact the RSP and only after lodging a ticket with the TIO did someone respond from the RSP to confirm it was an issue on their end. They could still offer no assistance and just told me to try another RSP, but some of the other RSPs are also having the same issue and I would only find out by signing up with them and waiting for the connection to fail to find out.

    The whole NBN process is a farce and RSPs offering services they themselves cannot provide through incompetence.

    Hopefully you can do something about this. I live in Queens Park 2022, inside Malcolm Turnbull’s electorate.
  • Stuart Coyle
    commented 2017-08-29 08:50:58 +1000
    I work from home in Queensland for a company in Sydney. I was looking at buying a property just out of Brisbane. The house currently has ADSL2 which is adequate for my needs (though not ideal), but the only NBN service offered is the SkyMuster satellite network.

    Firstly, satellite networking has an unavoidable long latency, this means that it is improbable that video conferencing which I rely on for work will be usable on that network. Secondly, the ‘Fair Use’ limitations and data caps with the SkyMuster plans impose very small data limits compared to what I can get on ADSL2 for the same price. Thirdly, speeds are listed on the fastest SkyMuster plans as between 5 and 25Mbps, this means it very likely could be slower than ADSL2.

    I cannot see how this is in anyway an improved network for those who want to work in rural or regional areas or even just on the outskirts of a major city. I will not be buying unless I can get a guarantee that I can keep a fixed line service in place.

    This failure of a broadband solution does nothing to address the needs of those who choose to help alleviate the population pressures on our capital cities.
  • dont trust malcolm
    commented 2017-08-23 03:32:59 +1000
    We will be voting for the Labor party because Malcolm lied about delivery of NBN. If the Labor party was in power, the NBN network would be completed by now. Australians have complained online about they have yet to get NBN. Current non NBN have slow upload speeds making impossible to backup the computer files to the cloud, upload videos to YouTube, etc. So there is the need for NBN asap.
  • Christy vH
    commented 2017-08-17 09:23:34 +1000
    8 months, 5 failed appointments, about 30 hours on the phone.

    Nbnco and the ISP simply lie to me when I call, telling me they’ll send the appropriate team to fix the fibre stuck in the pipe. Then they make a new technician appointment when I need a civil team. Every single time the tech has no idea, and no training. Once the tech didn’t turn up & didn’t bother to call. Nbnco said ‘too bad, you’ll have to stay home all day just in case they show up.’

    I’m at a complete loss, am stressed and feel helpless as all I get are the ISP’S foreign staff who lie and read a script. Even the complaint manager abandoned me.

    My appointment this morning was made without my knowledge – I found out two days ago when I called ISP to find out why the civil team (who couldn’t even find the cable’s pipe’s location!!) didn’t return the next day as promised over a month ago. No consultation, no warning. Just an ‘oops, sorry’ and a lie that the tech had the equipment to fix the problem. He doesn’t, and he didn’t even know about it.

    What I’m most angry about is that I have no recourse to fix the problem, no one cares, and there’s no compensation. (The TIO did nothing.) I know they’re lying, but can do nothing except be home day after day in the hope someone will fix it before my old service is cut off.

    Perhaps NBNCO should have to compensate after two failed appointments, or there should be a competing company. Accountability, competition and cost are the only motivators.
  • Rauf Yousaf
    commented 2017-08-16 15:49:23 +1000
    Update, After being removed / accidentally missed out from the NBN rollout 2 years ago, Telstra have now offered to install an NBN line at private (our) expense. A mere $6,000 and it’s ours apparently – except they wont commit to an install timetable despite asking for the money up front. So this is the new “digital economy” is it?
  • Nick Seal
    commented 2017-08-07 17:31:57 +1000
    Overhead NBN line went down on the street (for the second time this year). Have been told the fix may take 35 business days! I am an IT professional & often work from home for multiple clients. This is simply not acceptable.
  • Linda Magson
    commented 2017-08-04 22:56:15 +1000
    NBN installed 31 May and still not working 9 weeks later, combined with Telstra outages in Balmain since July 19 (2 1/2 weeks). No internet, no TV, no music and 10 hrs on the phone to NBN and Telstra. And we are paying for this service!
  • Ignatius Teo
    commented 2017-07-28 12:23:29 +1000
    Faster? Faster than what? For the same price as what I was previously paying for ADSL2 (couldn’t even get ADSL2+ or Naked), my internet speed has gone down from 1.7Mbps to <1.0Mbps down and 1.0Mbps to 2.0Mbps up. Sure, it’s faster to upload data, but that’s kinda NOT the point.
  • Poota Geek
    commented 2017-07-28 12:03:20 +1000
    I just want to put this out there for everyone going to the TIO with NBN complaints who might be wondering why the TIO seems ineffective.

    Unsurprisingly, the TIO reports internet service complaints have risen by 56% since the NBN roll-out began. An overwhelming number of complaints describe customers being batted back and forth between the service provider and NBN, each blaming the other and neither fixing anything.

    So who is to blame, really?

    In short, who-ever you write the check to each month is 100% responsible. Note: none of us are writing checks to NBN directly. To understand the simplicity of the situation consider the following examples:

    When you’re fed up with constant blackouts in your neighbourhood, it won’t solve much complaining to the local coal mine who supplies your power company. Just as it would make no sense to complain to the local corn farmer when your cornflakes aren’t up to scratch.

    Likewise, it would do no good to complain to Telstra when you can’t get a phone call through to Centerlink. It might feel better having a real human to complain to, but it won’t solve your issues.

    Only the NBN customer can lodge a complaint against it – that is – your service provider. Of course, they will still try to blame NBN because they know the TIO can’t do a damned thing about it.

    But you’re not writing checks to NBN, they are. Nor did you sign a contract with NBN, they did. You must keep reminding them their internal business dealings are not your problem.

    At the end of the day, the best way to hold NBN to account is to give our service providers hell. The theory is: NBN might be able to thwart one or two customers, but it can’t thwart them all so we need to give their customers an incentive to step up to the plate.

    The only way to achieve that is to demand discounts for every part of your contract that they have failed to deliver. When they refuse to discount you, THEN you have a valid complaint that the TIO can act on.

    Until we hold our service providers accountable, they won’t hold NBN accountable and that’s how it’ll stay unless we wise up to their games.

    Good luck xxx
  • Anne Whittet
    followed this page 2017-07-24 09:07:22 +1000
  • Anne Whittet
    commented 2017-07-24 08:25:53 +1000
    I live at Patrick Street Avalon Beach. On 9/5/2017 had large trees removed from front garden. NBN line cut. It has been a nightmare of being refused any service from NBN in spite of IiNet and TIO constantly trying to get NBN to give any date or hope of reconnection. Line just outside my letterbox, line under house just waiting for reconnection. Node half way up Street.

    Meantime NBN now installing new customers at Clairville.

    I have been given a run around which is beyond belief, it is now 24July.

    Still waiting for some technician to repair, all this in spite of efforts of IiNet and TIO saying problem is being ESCALATED!
  • J G
    commented 2017-07-03 14:11:06 +1000
    The Satellite NBN service (Skymuster) is a complete and utter JOKE.

    I live 6.7 kilometers from my exchange (this is line distance) and on ADSL we currently nearly use 400 to 500 GB per month i could easy use a lot more data and will most likely move to the 1000GB plan very soon

    @ 200 to 250KB download speed (we are told we are lucky to get that because of line distance)

    Latency is very good at 20ms

    we cant even watch a movie unless we sit with 10 minutes of buffering every 3 to 4 minutes of movie running time

    internet + phone line service $100 per month ( i see the 1000GB plan is $99 )

    Now the NBN’s mighty Skymuster Satellite service which is all we are worthy of .

    service providers (excluding telstra they dont use skymuster) cant give me anywhere near 200GB per month

    Download speed i cant say as we dont have it. (friends of ours do and even they have buffering problems when they watch a movie)

    And one of the most important for us is Latency and it is about 800ms ( also taken from our friends place )

    All this i think for around $120 to $140 per month

    I thought we we told that the NBN will be for everyone and " Just wait for the NBN to get to you it will be as good if not better than what you have now. "

    Well sorry i call BULL>HIT

  • Nbn Less
    commented 2017-06-28 03:52:51 +1000
    On the old copper infrastructure our Telstra-only service area was capped to a limited number of slots, of which we waited more than a decade for placement that never eventuated.

    Being positioned in a valley meant our only other option was satellite however a protected koala corridor running through the property also meant we couldn’t clear any trees to get reliable transmission.

    The long and arduous wait for the NBN roll out was nothing short of disappointment and, in the end, we’re still in the same predicament as before, even though we only live 20kms from fiber-optic services.

    We’re currently restricted to wireless broadband using the largest antenna’s we could find in the country but replacing those is now proving to be a bigger mission because Australia is moving away from that technology too. And just try to find a mobile phone out there with an aerial slot! They’re non-existent!

    On an extremely expensive 4Gb capped plan, the current speed (at 3.30am NSW time) is 2mbps down and 0.8mbps up and that’s only because there’s no clouds at present.

    NBN says stiff bickies. If we want NBN (satellite) we have to launch a legal battle with the environment department to destroy a canopy connection in one of the last koala habitats in the region >:|
  • Greg Flint
    commented 2017-06-12 13:13:56 +1000
    The fault I have has nothing to do with the stupid Two Party Preferred political system which which we’re lumbered, and which forces constituents and members alike to vote against their own opinions, and which falsely always claims a mandate.

    The NBN fault I have is something to do with the infrastructure owned by NBN Co. The fault has manifested itself in exactly the same way with 2 different unrelated ISPs.

    Every couple of months, there is a period of a couple of weeks during which I get a high number of drop-outs of my internet connection. This can range from 10 drop-outs/day to over 100 drop-outs/day.