Malcolm Turnbull promised us faster, cheaper NBN delivered by the end of 2016. But instead he made it slower, doubled the cost and doubled the delivery time.

People have been contacting me to share their frustration with the NBN for years.

We know that Malcolm Turnbull has stuffed the NBN - it’s time to lose the secrecy. Share your experience and #NBNfails so together, we can show Malcolm Turnbull and the Liberals that their second-rate NBN just doesn’t cut it.






Showing 162 reactions

  • Barb Mason
    commented 2017-05-09 16:13:44 +1000
    I had NBN Fixed Wireless installed and about 6 months later the NTD box died. It took 8 days for the repairer to arrive and exchange it. Had it again for about 3 months and the same thing happened, another 10 days wait. ADSL2 was far more reliable and although a slightly lesser speed it never gave any problems.

    NBN is being pushed as the best thing on the market, yet speed is questionable, and I selected 25/5 which rarely attains it. I can go with another company who can offer 50/40??? How can they offer that when I am told 25/5 is the maximum allowable on Fixed Wireless. Someone is lying.

    I am disgusted with the Telco’s who are ripping out Telephone lines and people have not chosen to go NBN perhaps because of cost, inconvenience or no real use for it. Yet they are being cut off, o phone, no internet.

    Every time my NTD box dies, I have no phone to call an ambulance if needed, and I do have need of that phone for medical reasons.

    I am sick of Australia going backwards, the NBN was the biggest failure of all time. Bit like the Cane Toad issue, brought into Australia in 1936 and touted to be the best idea, and now look at the mess we have. NBN will be the same. Should have bitten the bullet and gone cable country wide, initially more expensive but as I am only one of three people who are on their third NTD, I can see where money is being wasted.

    No wonder there are so many issues with the NBN, the Government is in charge via NBNCo. Wish I had stayed with ADSL2, at least I had a phone the worked 24/7.

    Its a rip off, pay for 25/5 and get 12/5 most times, or less. Dialup was faster!
  • Anonymous
    commented 2017-04-23 13:33:58 +1000
    Received a text on 25/3 saying service activated FTTP for my daughter. 4 weeks later we have been charged but the service has never worked.NBN says ISP problem,ISP says NBN problem and no-one will send someone to check.All lights on modem ok but no data movement.60-90 minute wait time on every phone call.

    My own NBN is FTTN .Wish I’d stayed ADSL2+ for as long as possible. More outages,dropouts and less service with NBN.Been without internet/phone for upto 2 weeks.Foxtel on TBOX cannot operate on FTTN.Speed difference not noticed for streaming etc.
  • Jill Murphy
    commented 2017-04-11 21:45:49 +1000
    I had cable previously and had excellent ping and download speeds. Since “UPGRADING” they say. It has been slow and never at a consistent speed.
  • Peter Green
    commented 2017-02-27 09:47:32 +1100
    My Dear Tanya. When people try to call my home phone they get a message stateing my phone has been disconnected. But here the thing I can make calls out.i spent two hours on my computer to get the home phone working they told me it would be 24 to 48 hours that was last Thursday. Still no one can call me. Bad.
  • Peter Green
    commented 2017-02-27 09:47:30 +1100
    My Dear Tanya. When people try to call my home phone they get a message stateing my phone has been disconnected. But here the thing I can make calls out.i spent two hours on my computer to get the home phone working they told me it would be 24 to 48 hours that was last Thursday. Still no one can call me. Bad.
  • Luke Cassar
    commented 2017-02-26 22:58:57 +1100
    I was connected to the NBN 10 days ago and it’s been 9 days without working internet. I live in Balmain, where we had perfectly fine ADSL. There is no resolution in sight, we are only told that the problem is being escalated and looked at by more and more specialised technicians. We have received no compensation from TPG or NBN co and we’ve had to buy more mobile data from Telstra in the meantime. It’s an absolute farce.
  • Rauf Yousaf
    commented 2017-02-10 16:40:07 +1100
    Telstra initially missed out our building, after two years they’ve removed it from their nbn rollout plan altogether thus absolving themselves from having to fix their mistake.
  • Alonzo Sparkes
    commented 2017-01-28 17:55:17 +1100
    We had ADSL2+ which gave us a consistent speed of around 8Mbps Both my wife and I were able to study and work from home, although it was sometimes tedious.

    As soon as the (hideous) green box appeared on the corner, we switched to NBN. Initially we had 89Mbps! Over the following months the available bandwidth has consistently decreased to the point where we now struggle to obtain even 1Mbps during peak times – often the connection does not work at all.

    We now rely on 3G/4G data to get our work done, as the NBN connection just isn’t reliable enough. If the illustrious ‘Innovation minister’ is watching 5 movies at once, it must be at 5am on a Sunday morning.

    Perhaps the problem is that neither my wife nor I are ‘innovative’ enough, where, instead of attempting to watch 5 movies as dawn breaks, we are instead trying to follow professional careers and further education between the hours of 8am & 10pm.

    Don’t misunderstand, rolling out new infrastructure is difficult, particularly when it is underneath everyone’s roads/houses/buildings. But for the love of god, I am watching pages of text load a line at a time! They couldn’t mess it up this badly could they?

    If it isn’t enough that the poor copper network couldn’t be left to die a graceful death, instead being forced to remain like some subterranean Flying Dutchman; further barriers stand between you & a first-world communications network. Even if your un-dead copper still manages to somehow smash the bits down it, they’ll be stopped dead at the exchange because your RSP has decided one million subscribers can share the same 100Mb channel.

    RSPs should be forced to:

    – Publish their contention ratios (subscribers vs bandwidth) in ways that people can understand

    – Provide/publish (as clearly as their ‘up to’ speeds) a ‘down to’ figure, that tells the consumer the lowest speed they will get – along with the windows that these each apply to

    – Be forced to publish the obtainable speeds at hourly periods so that we can fairly compare the offerings of each RSP.

    One day this network will be great, but gee whiz, it is a huge mess at the moment.
  • Rauf Yousaf
    commented 2017-01-27 11:45:09 +1100
    NBN Co installed fibre to the premises for the whole street but missed out entire building. It’s been 2 years. Telstra claim it’s NBN’s fault, they say vice versa. Ombudsman involved but still no resolution. 2 Years. Now they say they will be cutting ADSL soon, but still no movement on the NBN so we will soon be out of luck for any connectivity other than 4G. Yay Malcolm Turnbull, our technology champion… NOT.
  • Jim Smith (Sorry)
    commented 2017-01-05 20:04:29 +1100
    My NBN FTTN was due to be installed last month on the 5th December. Installation did not go to plan and my plan stayed on the old ADSL plan. I was told that the plans would switch on the installation date and this did not happen. I blew my credit limit in a week just on calls to Southern Phone ($100 in a week) and nothing had happened. My home phone, internet and landline are still on the ADSL plan with the ADSL speed and data limit (12/1Mbps, 150GB). I have emailed Southern Phone many times still without reply. I will consider changing telcos when my contract has ended.
  • Martin Eugarde
    commented 2016-12-24 12:02:56 +1100
    I live in a modern estate in Redlands City Queensland. I have been here for 14 years and in that time I have still not been able to obtain an ADSL Connection due to a Pair Gain Telephone line infrastructure in our estate and surrounding estates.

    So we saw the NBN as our only saviour.

    Our local LNP MP Mr. Andrew Laming provided me with an email in September 2013 that guaranteed me an NBN connection by the end of 2016. We are fast approaching the end of 2016 and it looks like we won’t get a connection until 2019.

    I am so disheartened by the LNP and the NBN Co. The lies, the cost blow outlets, the delays, the inferior systems and cover ups grow like a cancer every day. They are wasting tax payer money hand over foot, and the majority of Australia are still no closer to a connection and those that are connected, are complaining that the speed of connection is not anywhere near what they are signed up for.

    I have taken matters into my hands for our community and commenced two Facebook Pages. One Facebook Page is for Redlands City and one is for Australia. The pages were created so that everyone in Redlands City and Australia can share their own Government and NBN Co experiences and we try to provide information as to why the combination of the current Government and NBN Co has failed us all.

    The links to my Facebook Pages are below.


  • Tim Smith
    commented 2016-09-07 07:40:29 +1000
    For $20 more than adsl NBN with Telstra will not deliver Netflix HD on NBN during peak times. Massive congestion in the area,, never an issue with adsl. Doubt it’s the technology rather the pricing model and backbone. Too much misguided focus on the technogy to the premises.

    Voice services are hit and miss.

    Shame I didn’t stick with my 7mbs adsl better than the 50/20 plan that doesn’t work.
  • ben turner
    commented 2016-08-14 16:23:35 +1000
    There is no NBN in this area, but I’m not alone, just look at Sydney for the coverage maps. Only new estates have any real coverage, (and they would have had it anyway, as the developers make that happen, so it would have happened anyway. It’s a complete joke.
  • Megan Stroak
    commented 2016-08-11 19:44:36 +1000
    Never mind the NBN, for a large number of residents in urban growth hot-spots (like my suburb of Camperdown) even getting a phone line or an ADSL connection is out of the question! Telstra think that they might be able to connect a phone line by the end of September, but no promises that the line will be able to support ADSL. I might get lucky and maybe an ADSL port will become available at the exchange at the same time as my line is connected, but if not then I’ll just have to wait until someone else cancels their service. So effectively, the inner west will have to continue to play ADSL musical chairs with the existing infrastructure, until the NBN starts to get rolled out……in September, 2018. Good to see nothing has changed since 2013:


  • geoff harrod-eagles
    commented 2016-08-11 17:27:25 +1000
    Why can’t I use the net after 5pm? speeds are on average .6 mbps when they used to be(and still are)10.mbps on the copper network.Speeds don’t become usable until 11pm.We’ve gone backwards since signing up for NBN .Complaints to my ISP are redirected to Telstra as all ISPs use Telstra equipment out of the exchange. Please help me understand why our service is unusable at peak usage time?
  • Richard Blakemore
    posted about this on Facebook 2016-07-29 07:03:04 +1000
    NBN fails
  • Richard Blakemore
    commented 2016-07-29 07:01:14 +1000
    My NBN was installed on 21st July 2016, but the installation failed. But on the same day they also disconnected my copper. The RSP was told by NBNCo that the earliest it can be fixed is the 5th of September. That’s six weeks without a home phone or internet! No-one seems to care about the fact that I’m falling behind in my online University degree – I only have 2 subjects to go. No-one seems to care that my kids can’t complete their school homework. The attitude of both NBNCo and my service provider is that this happens all the time. If it were’t for the LNP’s “cease sale” directive, I’d be able to fallback to ADSL and a copper landline. As it is I’ve got nothing for six bloody weeks! Can’t use my fibre and can’t use my copper. More like No Bloody Network
  • Penelope McNulty
    commented 2016-06-21 13:06:21 +1000
    The LNP’s innovation and vision for the NBN is limited to the ability of a family to download five movies at the same time. This ignores uses we can’t even dream of but will be a reality within a year or two.

    I wanted to implement my novel stroke therapy via the NBN (Wii-based Movement Therapy) but without fast up and download speeds there is too much jitter, delay and freezing interruption. Broadband is needed to give the therapist as much information as if they were in the same room as the patient. Insufficient visual and synchronised audio streams are imperative to prevent patient harm or the entraining of inappropriate movements.

    Fast broadband brings more equal health options to those in rural and remote Australia or those isolated in urban areas through poor mobility, where rehabilitation can come to the patient rather than the patient having to travel to rehabilitation.
  • Stephen Conroy
    commented 2016-06-16 21:52:28 +1000
  • Brett Heil
    posted about this on Facebook 2016-06-04 23:51:03 +1000
    How will Australian businesses compete globally with next to dial up speeds. NBN fails
  • Brett Heil
    @HotOffThePulse tweeted link to this page. 2016-06-04 23:51:00 +1000
    How will Australian businesses compete globally with next to dial up speeds. NBN fails http://www.tanyaplibersek.com/nbnfail?recruiter_id=28621
  • Roy McCarthy
    posted about this on Facebook 2016-06-01 07:41:04 +1000
    NBN fails
  • Anonymous
    commented 2016-06-01 07:40:23 +1000
    We have been told that after switching to NBN we will not be able to use the Telstra TBox for Foxtel but will have to purchase a new box from NBN Co or Foxtel, What a joke Mr Harbourside Mansion forced this inferior product at a massive extra financial cost and we are going to be slugged elsewhere as well OR maybe he might dip in to his little bank account and help us out

    Also they stated that the NBN speed will not increase from the current ADSL2 speed until everyone in your area has switched over which you are allowed up to 18 months to switch Again what a joke
  • David Bligh
    posted about this on Facebook 2016-05-31 23:24:05 +1000
    NBN fails
  • David Bligh
    commented 2016-05-31 23:21:22 +1000
    We were told we would get NBN at Glenthompson Victoria, we are not in the outback, are on a main highway and yet we have been forced to have Satellite, the next town only 22km away has fixed wireless and we have to have satellite, with latency and 50gb per month Download limit. Why has Malcolm Turnball’s FRAUDBAND Plan reduced us to having a 3rd world countries Internet. Two proposed businesses in this town have been shelved as a result. So much for Mr Turnbull’s innovation for the future.
  • Margot Cubis
    followed this page 2016-05-31 19:04:47 +1000
  • Margot Cubis
    commented 2016-05-31 19:01:42 +1000
    When they decided to butcher the NBN I was living only one street away from the original roll-out area in Brisbane. I’m still living there and I’m still waiting to be connected.

    I’m 64 and I’ve been working with and programming computers since 1984. Although I have Windows 10 Pro and Office 365 running at peak performance on my PC, my system slows because this latest technology relies on constant ‘cloud’ access, which means it needs good download and upload speeds to ensure I can have up to 1TB (1,024GB) of files stored in OneDrive. How much longer must I wait?

    My son and daughter-in-law, and my daughter, all live within three kilometres of me, yet both have recently had fibre connected to their homes because they live in the original roll-out area. The NBN has failed me.
  • Ken Williams
    commented 2016-05-31 10:39:21 +1000
    Mine is a success story. Converted to NBN FTTNode 3 months ago. Changeover was smooth and no problems whatsoever. My downloads run around 48/9 & uploads 19. Everyone I have been involved with that has gone to FTTN is happy. I have really fast speeds and at a cheaper price than Inwas paying for ADSL2. YOU Should tell the full story….
  • Ryan Hunt
    commented 2016-05-31 09:52:01 +1000
    New estate literally across the road (25m) away has just had nice new shiny fttp installed, I can see the nbnco “pits” along the pathways yet across the road on my side we cannot even get an adsl service….. would you not use common sense and deploy to nearby areas at the same time?
  • David Wilson
    commented 2016-05-29 21:25:53 +1000
    My area still has not got the NBN, however the build has been happening at Parklea, Glenwood and Kellyville to Perfection Avenue Stanhope Gardens. So the remaining Stanhope Gardens (where I live) and Quakers Hill and surrounding areas are not yet planned for any NBN. It is strange how the Coalition has built the NBN around this area but bordered off certain areas such as mine to go without.

    I can’t wait when Labor returns to power, to lead the country and to have a better NBN, the REAL NBN. If I remember rightly before the Coalition won the election in 2013 unfortunately, our area at Stanhope Gardens was marked to be completed by 2016 if Labor were in power. Unfortunately this did not happen, so Tony Abbot and his so called Communication Minister stopped the better NBN roll out that Labor had implemented and installed the worse NBN roll out in history.

    If you get a change, check out the mynbn website and see what has happened with this area and others.