Malcolm Turnbull promised us faster, cheaper NBN delivered by the end of 2016. But instead he made it slower, doubled the cost and doubled the delivery time.

People have been contacting me to share their frustration with the NBN for years.

We know that Malcolm Turnbull has stuffed the NBN - it’s time to lose the secrecy. Share your experience and #NBNfails so together, we can show Malcolm Turnbull and the Liberals that their second-rate NBN just doesn’t cut it.






Showing 218 reactions

  • Wendy Garthon
    commented 2017-10-03 06:03:00 +1100
    Every evening at 6pm, the load becomes too much and internet sites become unreachable. If more than one person is streaming at any time, the second person will be buffering. My ADSL2 connection was better and more stable than the NBN.
  • Brian Shirley
    commented 2017-09-27 14:43:52 +1000
    Now 10 days with no phone and no internet. Technicians called twice on two separate occasions and were unable to fix the faults. NBN has now advised a resolution date has been set for the 25th of October. That will be five weeks with a total outage.

    Finally I understand what HFC stands for, “Hopeless F———g Connections”.

    Maybe I should UPGRADE by moving my business to a third world country.
  • Brian Shirley
    commented 2017-09-23 18:39:32 +1000
    Now 6 days with no phone and no internet. Total blackout.

    ISP says “NBN is looking into it and it’s status is on hold”

    Third world counties have more reliable Broadband.

    Thanks Malcolm Turnbull for a less than third world standard internet.

    So much for “The Clever Country”
  • Brian Shirley
    commented 2017-09-21 19:28:33 +1000
    I connected to the NBN using the HFC in mid June this year.

    There have been days where the internet has slowed to a crawl.

    While that was frustrating I am now faced with total disaster.

    Three weeks ago I had a total internet blackout. It took four days for the NBN to respond and fix it. My clients could not contact me by phone or send me emails.

    Three weeks later, this Monday I was again blacked out, it took the NBN three days to respond. They arrived, tested what they could and announced they couldn’t fix it it locally and that it was going to have to be reported. The technicians advised this could take up to a further 4 days.

    Here I am trying to run a business with no internet and no phone line and no information on when I might be back in business. I have already lost two large jobs because I could not submit tenders by the closing dates.

    A real pity I can’t tell the ATO “sorry I can’t pay my GST because I cant fill in your on-line forms.”

    Aaaaaagh, damn frustrating
  • Anonymous ???????????
    commented 2017-09-12 17:26:07 +1000
    my adsl is faster than this s**t
  • Ben Haines
    commented 2017-09-05 08:48:18 +1000
    I tried to sign up to the NBN in our renovated house and after a month of trying I am still stuck with no service.

    The RSP is incapable of ordering the service from NBN after multiple failed attempts through their internal system. Each time they try, I end up with another WiFi modem which is useless without the NBN HFC connection box. I now have several WiFi modems pilled up at home.

    The HFC cable has been fully installed with the renovations. All NBN has to do is turn up and plug in the box. It is ridiculous that it has taken over a month to achieve this.

    I made the mistake of not reinstalling the old copper phone line, so now I cannot get even ADSL installed to fill the gap while the RSPs and the NBN figure this out. Also even though I have cable in the premise, I cannot get a traditional cable internet connection either to avoid the issues with the NBN. All the RSPs refuse to offer the traditional cable because NBN is available.

    It took several attempts to contact the RSP and only after lodging a ticket with the TIO did someone respond from the RSP to confirm it was an issue on their end. They could still offer no assistance and just told me to try another RSP, but some of the other RSPs are also having the same issue and I would only find out by signing up with them and waiting for the connection to fail to find out.

    The whole NBN process is a farce and RSPs offering services they themselves cannot provide through incompetence.

    Hopefully you can do something about this. I live in Queens Park 2022, inside Malcolm Turnbull’s electorate.
  • Stuart Coyle
    commented 2017-08-29 08:50:58 +1000
    I work from home in Queensland for a company in Sydney. I was looking at buying a property just out of Brisbane. The house currently has ADSL2 which is adequate for my needs (though not ideal), but the only NBN service offered is the SkyMuster satellite network.

    Firstly, satellite networking has an unavoidable long latency, this means that it is improbable that video conferencing which I rely on for work will be usable on that network. Secondly, the ‘Fair Use’ limitations and data caps with the SkyMuster plans impose very small data limits compared to what I can get on ADSL2 for the same price. Thirdly, speeds are listed on the fastest SkyMuster plans as between 5 and 25Mbps, this means it very likely could be slower than ADSL2.

    I cannot see how this is in anyway an improved network for those who want to work in rural or regional areas or even just on the outskirts of a major city. I will not be buying unless I can get a guarantee that I can keep a fixed line service in place.

    This failure of a broadband solution does nothing to address the needs of those who choose to help alleviate the population pressures on our capital cities.
  • dont trust malcolm
    commented 2017-08-23 03:32:59 +1000
    We will be voting for the Labor party because Malcolm lied about delivery of NBN. If the Labor party was in power, the NBN network would be completed by now. Australians have complained online about they have yet to get NBN. Current non NBN have slow upload speeds making impossible to backup the computer files to the cloud, upload videos to YouTube, etc. So there is the need for NBN asap.
  • Christy vH
    commented 2017-08-17 09:23:34 +1000
    8 months, 5 failed appointments, about 30 hours on the phone.

    Nbnco and the ISP simply lie to me when I call, telling me they’ll send the appropriate team to fix the fibre stuck in the pipe. Then they make a new technician appointment when I need a civil team. Every single time the tech has no idea, and no training. Once the tech didn’t turn up & didn’t bother to call. Nbnco said ‘too bad, you’ll have to stay home all day just in case they show up.’

    I’m at a complete loss, am stressed and feel helpless as all I get are the ISP’S foreign staff who lie and read a script. Even the complaint manager abandoned me.

    My appointment this morning was made without my knowledge – I found out two days ago when I called ISP to find out why the civil team (who couldn’t even find the cable’s pipe’s location!!) didn’t return the next day as promised over a month ago. No consultation, no warning. Just an ‘oops, sorry’ and a lie that the tech had the equipment to fix the problem. He doesn’t, and he didn’t even know about it.

    What I’m most angry about is that I have no recourse to fix the problem, no one cares, and there’s no compensation. (The TIO did nothing.) I know they’re lying, but can do nothing except be home day after day in the hope someone will fix it before my old service is cut off.

    Perhaps NBNCO should have to compensate after two failed appointments, or there should be a competing company. Accountability, competition and cost are the only motivators.
  • Rauf Yousaf
    commented 2017-08-16 15:49:23 +1000
    Update, After being removed / accidentally missed out from the NBN rollout 2 years ago, Telstra have now offered to install an NBN line at private (our) expense. A mere $6,000 and it’s ours apparently – except they wont commit to an install timetable despite asking for the money up front. So this is the new “digital economy” is it?
  • Nick Seal
    commented 2017-08-07 17:31:57 +1000
    Overhead NBN line went down on the street (for the second time this year). Have been told the fix may take 35 business days! I am an IT professional & often work from home for multiple clients. This is simply not acceptable.
  • Linda Magson
    commented 2017-08-04 22:56:15 +1000
    NBN installed 31 May and still not working 9 weeks later, combined with Telstra outages in Balmain since July 19 (2 1/2 weeks). No internet, no TV, no music and 10 hrs on the phone to NBN and Telstra. And we are paying for this service!
  • Ignatius Teo
    commented 2017-07-28 12:23:29 +1000
    Faster? Faster than what? For the same price as what I was previously paying for ADSL2 (couldn’t even get ADSL2+ or Naked), my internet speed has gone down from 1.7Mbps to <1.0Mbps down and 1.0Mbps to 2.0Mbps up. Sure, it’s faster to upload data, but that’s kinda NOT the point.
  • Poota Geek
    commented 2017-07-28 12:03:20 +1000
    I just want to put this out there for everyone going to the TIO with NBN complaints who might be wondering why the TIO seems ineffective.

    Unsurprisingly, the TIO reports internet service complaints have risen by 56% since the NBN roll-out began. An overwhelming number of complaints describe customers being batted back and forth between the service provider and NBN, each blaming the other and neither fixing anything.

    So who is to blame, really?

    In short, who-ever you write the check to each month is 100% responsible. Note: none of us are writing checks to NBN directly. To understand the simplicity of the situation consider the following examples:

    When you’re fed up with constant blackouts in your neighbourhood, it won’t solve much complaining to the local coal mine who supplies your power company. Just as it would make no sense to complain to the local corn farmer when your cornflakes aren’t up to scratch.

    Likewise, it would do no good to complain to Telstra when you can’t get a phone call through to Centerlink. It might feel better having a real human to complain to, but it won’t solve your issues.

    Only the NBN customer can lodge a complaint against it – that is – your service provider. Of course, they will still try to blame NBN because they know the TIO can’t do a damned thing about it.

    But you’re not writing checks to NBN, they are. Nor did you sign a contract with NBN, they did. You must keep reminding them their internal business dealings are not your problem.

    At the end of the day, the best way to hold NBN to account is to give our service providers hell. The theory is: NBN might be able to thwart one or two customers, but it can’t thwart them all so we need to give their customers an incentive to step up to the plate.

    The only way to achieve that is to demand discounts for every part of your contract that they have failed to deliver. When they refuse to discount you, THEN you have a valid complaint that the TIO can act on.

    Until we hold our service providers accountable, they won’t hold NBN accountable and that’s how it’ll stay unless we wise up to their games.

    Good luck xxx
  • Anne Whittet
    followed this page 2017-07-24 09:07:22 +1000
  • Anne Whittet
    commented 2017-07-24 08:25:53 +1000
    I live at Patrick Street Avalon Beach. On 9/5/2017 had large trees removed from front garden. NBN line cut. It has been a nightmare of being refused any service from NBN in spite of IiNet and TIO constantly trying to get NBN to give any date or hope of reconnection. Line just outside my letterbox, line under house just waiting for reconnection. Node half way up Street.

    Meantime NBN now installing new customers at Clairville.

    I have been given a run around which is beyond belief, it is now 24July.

    Still waiting for some technician to repair, all this in spite of efforts of IiNet and TIO saying problem is being ESCALATED!
  • J G
    commented 2017-07-03 14:11:06 +1000
    The Satellite NBN service (Skymuster) is a complete and utter JOKE.

    I live 6.7 kilometers from my exchange (this is line distance) and on ADSL we currently nearly use 400 to 500 GB per month i could easy use a lot more data and will most likely move to the 1000GB plan very soon

    @ 200 to 250KB download speed (we are told we are lucky to get that because of line distance)

    Latency is very good at 20ms

    we cant even watch a movie unless we sit with 10 minutes of buffering every 3 to 4 minutes of movie running time

    internet + phone line service $100 per month ( i see the 1000GB plan is $99 )

    Now the NBN’s mighty Skymuster Satellite service which is all we are worthy of .

    service providers (excluding telstra they dont use skymuster) cant give me anywhere near 200GB per month

    Download speed i cant say as we dont have it. (friends of ours do and even they have buffering problems when they watch a movie)

    And one of the most important for us is Latency and it is about 800ms ( also taken from our friends place )

    All this i think for around $120 to $140 per month

    I thought we we told that the NBN will be for everyone and " Just wait for the NBN to get to you it will be as good if not better than what you have now. "

    Well sorry i call BULL>HIT

  • Nbn Less
    commented 2017-06-28 03:52:51 +1000
    On the old copper infrastructure our Telstra-only service area was capped to a limited number of slots, of which we waited more than a decade for placement that never eventuated.

    Being positioned in a valley meant our only other option was satellite however a protected koala corridor running through the property also meant we couldn’t clear any trees to get reliable transmission.

    The long and arduous wait for the NBN roll out was nothing short of disappointment and, in the end, we’re still in the same predicament as before, even though we only live 20kms from fiber-optic services.

    We’re currently restricted to wireless broadband using the largest antenna’s we could find in the country but replacing those is now proving to be a bigger mission because Australia is moving away from that technology too. And just try to find a mobile phone out there with an aerial slot! They’re non-existent!

    On an extremely expensive 4Gb capped plan, the current speed (at 3.30am NSW time) is 2mbps down and 0.8mbps up and that’s only because there’s no clouds at present.

    NBN says stiff bickies. If we want NBN (satellite) we have to launch a legal battle with the environment department to destroy a canopy connection in one of the last koala habitats in the region >:|
  • Greg Flint
    commented 2017-06-12 13:13:56 +1000
    The fault I have has nothing to do with the stupid Two Party Preferred political system which which we’re lumbered, and which forces constituents and members alike to vote against their own opinions, and which falsely always claims a mandate.

    The NBN fault I have is something to do with the infrastructure owned by NBN Co. The fault has manifested itself in exactly the same way with 2 different unrelated ISPs.

    Every couple of months, there is a period of a couple of weeks during which I get a high number of drop-outs of my internet connection. This can range from 10 drop-outs/day to over 100 drop-outs/day.
  • Lyn Tune
    commented 2017-06-10 23:22:23 +1000
    When the NBN started rolling out in Byron Shire 1 1/2 years ago it took half of the customers from the local isp Linknet which forced them to close. I am part of the other half, I have had no internet since Jan 2016, I’m hopeful they will supply me by Dec 2018, 3 years total. Telstra wont fix the lines as they won’t spend money, so dispite all efforts and complaints to the Ombudsmen there is no whiff of a solution. I am not alone. Wholesalers have had to close and people have moved to cities for their businesses and livelihood. From all accounts NBN’s mismanagement and lack of planning has effected many in Australia putting us severely at a disadvantage economically and as a society. I worked from 1994 on the internet, building the first sites out of Sydney then internationally in Asia Pacific, we wanted Australia to be equal if not better in the online world. To no avail as now we slide because of the false promises and incompetence of Turnbull and his cronies who profited while our country failed. It is a disgrace, it was borrowed money which now the taxpayers must pay back. Billions of dollers wasted. For what?
  • Anonymous
    commented 2017-06-10 17:07:38 +1000
    I lived in Kellyville.

    NBN speed is very very very slow and even slow than ADSL2!

    Download speed less than 1 Mb/s and upload speed below 1Mb/s all the time.

    NBN said it is because it is FTTN and my place is 1.2km from the Node?

    What a joke?

    Why they don’t spent the money to complete FTTH as they need buying 400k worth coffee Machine in their office??

    NBN is failed and waste of Tax payer’s money!!
  • Brad Shiach
    commented 2017-06-10 09:27:18 +1000
    Hi all,

    I’m newly connected to the NBN In Bilgola Plateau NSW and the results are erm…dissapointing.

    We are told the NBN projection is to recieve:

    35-72 – downstream

    8-28 – upstream

    When in reality after our isp tweaked the hell out of my router/modem and checked everything twice we achieve:

    6-14 – down

    3-4 – up

    …oh and it constantly drops out.

    Thats a FTTN wired connection testing on Ookla 4 times a day for speed averages.

    My ISP is Skymesh 100/40 running a to a Netgear Nighthawk D7800 router (that’s a serious piece of kit) all tweaked up. So the gears solid its just the feed.

    Nbn co tell me my nearest node is over 1.5 km away in Avalon so this is as good as its gonna get, nothing more can be done period, end of discussion.

    Broadband revolution…I was faster and more stable on ADSL…a once in a generation opportunity squandered for political point scoring…makes me sick to my stomach,

    thanks a bunch Malcom.
  • Mark Raprager
    commented 2017-05-31 12:03:24 +1000
    Moved to Camperdown in Sydney. 10 mins from the city. Cant transfer my ADSL to new house cause Dodo says "we are not allowed, as NBN is coming “next month”. Am currently without ANY internet or home fone. You bastards.
  • Codie N
    commented 2017-05-29 23:18:23 +1000
    NBN FTTN finally became available in our area in August 2016. We were previously getting a reliable 11mbps down on our ADSL2 connection. We switched over to NBN, expecting decent internet, we knew superfast was out of the question, but decent would do.

    Except, it took 2 weeks to get the connection to work. ISP said it was NBN equipment issue, NBN said it was faulty modem (ISP issue) and back and forth we went. Finally get connected and are faced with 30+ drop outs per day, and speeds of 6mbps if we are lucky.

    We figured maybe it was our ISP, so we broke contract and switched. It has now been a week and the exact same issue, modem not syncing. Had ISP send out NBN tech, NBN tech said it was faulty modem (again!!). I have 3 different NBN compatible modems, crazy coincidence that all 3 are faulty, regardless of being brand new and different brands??

    FTTN is already obsolete. Add to that the back and forth hot potato the ISP’s and NBN Co play with customers, each blaming the other for speed, stability and connection issues. It’s a joke, and a very expensive joke that should have been done right the first time.
  • Anon Ymous
    commented 2017-05-27 22:15:03 +1000
    We live in a rural area and have been getting speeds of 10mbps on our adsl2 for many years. The NBN is now connected in our area and we live 2klm from town but can only get satellite. Satellite services provides about 40GB a month data allowance in peak usage times. What a joke, we are using 200GB now so that is a huge downgrade. We do get anouther 40Gb but you need to use it between 1am and 7am.

    We run a business from home so that will really make us less competitive. I’ll be staying with adsl2 as long as I can.

    NBN – downgrading internet services Australia Wide.
  • Darryl Daveson
    commented 2017-05-26 11:13:06 +1000
    NBN became available in my area on the 27th January 2017. I signed up in advance in December 2016 so it would be ready to go when it became available. It is now the 26th May 2017 and it is still not connected. I have had 4 installation appointments and all have failed. Each time NBN have made my connection to a node up the street. I have had to take 4 days of annual leave to be home for these appointments. I have had a case open with the TIO since 25th February 2017, but they seem powerless to force NBN to rectify the situation. It seems what many people have said is correct, they keep rolling it out and if you have a problem they just ignore you so they can keep their quota up so they meet their targets. NBN will not say what the problem is and have never given me an expected repair date. Not that you can even talk to them as only your ISP are allowed to contact them. Now I see that the US are using the Australian rollout of NBN as the example of how not to implement fibre. We are embarrassing ourselves and it there for all the world to see.
  • Barb Mason
    commented 2017-05-09 16:13:44 +1000
    I had NBN Fixed Wireless installed and about 6 months later the NTD box died. It took 8 days for the repairer to arrive and exchange it. Had it again for about 3 months and the same thing happened, another 10 days wait. ADSL2 was far more reliable and although a slightly lesser speed it never gave any problems.

    NBN is being pushed as the best thing on the market, yet speed is questionable, and I selected 25/5 which rarely attains it. I can go with another company who can offer 50/40??? How can they offer that when I am told 25/5 is the maximum allowable on Fixed Wireless. Someone is lying.

    I am disgusted with the Telco’s who are ripping out Telephone lines and people have not chosen to go NBN perhaps because of cost, inconvenience or no real use for it. Yet they are being cut off, o phone, no internet.

    Every time my NTD box dies, I have no phone to call an ambulance if needed, and I do have need of that phone for medical reasons.

    I am sick of Australia going backwards, the NBN was the biggest failure of all time. Bit like the Cane Toad issue, brought into Australia in 1936 and touted to be the best idea, and now look at the mess we have. NBN will be the same. Should have bitten the bullet and gone cable country wide, initially more expensive but as I am only one of three people who are on their third NTD, I can see where money is being wasted.

    No wonder there are so many issues with the NBN, the Government is in charge via NBNCo. Wish I had stayed with ADSL2, at least I had a phone the worked 24/7.

    Its a rip off, pay for 25/5 and get 12/5 most times, or less. Dialup was faster!
  • Anonymous
    commented 2017-04-23 13:33:58 +1000
    Received a text on 25/3 saying service activated FTTP for my daughter. 4 weeks later we have been charged but the service has never worked.NBN says ISP problem,ISP says NBN problem and no-one will send someone to check.All lights on modem ok but no data movement.60-90 minute wait time on every phone call.

    My own NBN is FTTN .Wish I’d stayed ADSL2+ for as long as possible. More outages,dropouts and less service with NBN.Been without internet/phone for upto 2 weeks.Foxtel on TBOX cannot operate on FTTN.Speed difference not noticed for streaming etc.
  • Jill Murphy
    commented 2017-04-11 21:45:49 +1000
    I had cable previously and had excellent ping and download speeds. Since “UPGRADING” they say. It has been slow and never at a consistent speed.
  • Peter Green
    commented 2017-02-27 09:47:32 +1100
    My Dear Tanya. When people try to call my home phone they get a message stateing my phone has been disconnected. But here the thing I can make calls out.i spent two hours on my computer to get the home phone working they told me it would be 24 to 48 hours that was last Thursday. Still no one can call me. Bad.