Malcolm Turnbull promised us faster, cheaper NBN delivered by the end of 2016. But instead he made it slower, doubled the cost and doubled the delivery time.

People have been contacting me to share their frustration with the NBN for years.

We know that Malcolm Turnbull has stuffed the NBN - it’s time to lose the secrecy. Share your experience and #NBNfails so together, we can show Malcolm Turnbull and the Liberals that their second-rate NBN just doesn’t cut it.






Showing 196 reactions

  • Mark Raprager
    commented 2017-05-31 12:03:24 +1000
    Moved to Camperdown in Sydney. 10 mins from the city. Cant transfer my ADSL to new house cause Dodo says "we are not allowed, as NBN is coming “next month”. Am currently without ANY internet or home fone. You bastards.
  • Codie N
    commented 2017-05-29 23:18:23 +1000
    NBN FTTN finally became available in our area in August 2016. We were previously getting a reliable 11mbps down on our ADSL2 connection. We switched over to NBN, expecting decent internet, we knew superfast was out of the question, but decent would do.

    Except, it took 2 weeks to get the connection to work. ISP said it was NBN equipment issue, NBN said it was faulty modem (ISP issue) and back and forth we went. Finally get connected and are faced with 30+ drop outs per day, and speeds of 6mbps if we are lucky.

    We figured maybe it was our ISP, so we broke contract and switched. It has now been a week and the exact same issue, modem not syncing. Had ISP send out NBN tech, NBN tech said it was faulty modem (again!!). I have 3 different NBN compatible modems, crazy coincidence that all 3 are faulty, regardless of being brand new and different brands??

    FTTN is already obsolete. Add to that the back and forth hot potato the ISP’s and NBN Co play with customers, each blaming the other for speed, stability and connection issues. It’s a joke, and a very expensive joke that should have been done right the first time.
  • Anon Ymous
    commented 2017-05-27 22:15:03 +1000
    We live in a rural area and have been getting speeds of 10mbps on our adsl2 for many years. The NBN is now connected in our area and we live 2klm from town but can only get satellite. Satellite services provides about 40GB a month data allowance in peak usage times. What a joke, we are using 200GB now so that is a huge downgrade. We do get anouther 40Gb but you need to use it between 1am and 7am.

    We run a business from home so that will really make us less competitive. I’ll be staying with adsl2 as long as I can.

    NBN – downgrading internet services Australia Wide.
  • Darryl Daveson
    commented 2017-05-26 11:13:06 +1000
    NBN became available in my area on the 27th January 2017. I signed up in advance in December 2016 so it would be ready to go when it became available. It is now the 26th May 2017 and it is still not connected. I have had 4 installation appointments and all have failed. Each time NBN have made my connection to a node up the street. I have had to take 4 days of annual leave to be home for these appointments. I have had a case open with the TIO since 25th February 2017, but they seem powerless to force NBN to rectify the situation. It seems what many people have said is correct, they keep rolling it out and if you have a problem they just ignore you so they can keep their quota up so they meet their targets. NBN will not say what the problem is and have never given me an expected repair date. Not that you can even talk to them as only your ISP are allowed to contact them. Now I see that the US are using the Australian rollout of NBN as the example of how not to implement fibre. We are embarrassing ourselves and it there for all the world to see.
  • Barb Mason
    commented 2017-05-09 16:13:44 +1000
    I had NBN Fixed Wireless installed and about 6 months later the NTD box died. It took 8 days for the repairer to arrive and exchange it. Had it again for about 3 months and the same thing happened, another 10 days wait. ADSL2 was far more reliable and although a slightly lesser speed it never gave any problems.

    NBN is being pushed as the best thing on the market, yet speed is questionable, and I selected 25/5 which rarely attains it. I can go with another company who can offer 50/40??? How can they offer that when I am told 25/5 is the maximum allowable on Fixed Wireless. Someone is lying.

    I am disgusted with the Telco’s who are ripping out Telephone lines and people have not chosen to go NBN perhaps because of cost, inconvenience or no real use for it. Yet they are being cut off, o phone, no internet.

    Every time my NTD box dies, I have no phone to call an ambulance if needed, and I do have need of that phone for medical reasons.

    I am sick of Australia going backwards, the NBN was the biggest failure of all time. Bit like the Cane Toad issue, brought into Australia in 1936 and touted to be the best idea, and now look at the mess we have. NBN will be the same. Should have bitten the bullet and gone cable country wide, initially more expensive but as I am only one of three people who are on their third NTD, I can see where money is being wasted.

    No wonder there are so many issues with the NBN, the Government is in charge via NBNCo. Wish I had stayed with ADSL2, at least I had a phone the worked 24/7.

    Its a rip off, pay for 25/5 and get 12/5 most times, or less. Dialup was faster!
  • Anonymous
    commented 2017-04-23 13:33:58 +1000
    Received a text on 25/3 saying service activated FTTP for my daughter. 4 weeks later we have been charged but the service has never worked.NBN says ISP problem,ISP says NBN problem and no-one will send someone to check.All lights on modem ok but no data movement.60-90 minute wait time on every phone call.

    My own NBN is FTTN .Wish I’d stayed ADSL2+ for as long as possible. More outages,dropouts and less service with NBN.Been without internet/phone for upto 2 weeks.Foxtel on TBOX cannot operate on FTTN.Speed difference not noticed for streaming etc.
  • Jill Murphy
    commented 2017-04-11 21:45:49 +1000
    I had cable previously and had excellent ping and download speeds. Since “UPGRADING” they say. It has been slow and never at a consistent speed.
  • Peter Green
    commented 2017-02-27 09:47:32 +1100
    My Dear Tanya. When people try to call my home phone they get a message stateing my phone has been disconnected. But here the thing I can make calls out.i spent two hours on my computer to get the home phone working they told me it would be 24 to 48 hours that was last Thursday. Still no one can call me. Bad.
  • Peter Green
    commented 2017-02-27 09:47:30 +1100
    My Dear Tanya. When people try to call my home phone they get a message stateing my phone has been disconnected. But here the thing I can make calls out.i spent two hours on my computer to get the home phone working they told me it would be 24 to 48 hours that was last Thursday. Still no one can call me. Bad.
  • Luke Cassar
    commented 2017-02-26 22:58:57 +1100
    I was connected to the NBN 10 days ago and it’s been 9 days without working internet. I live in Balmain, where we had perfectly fine ADSL. There is no resolution in sight, we are only told that the problem is being escalated and looked at by more and more specialised technicians. We have received no compensation from TPG or NBN co and we’ve had to buy more mobile data from Telstra in the meantime. It’s an absolute farce.
  • Rauf Yousaf
    commented 2017-02-10 16:40:07 +1100
    Telstra initially missed out our building, after two years they’ve removed it from their nbn rollout plan altogether thus absolving themselves from having to fix their mistake.
  • Alonzo Sparkes
    commented 2017-01-28 17:55:17 +1100
    We had ADSL2+ which gave us a consistent speed of around 8Mbps Both my wife and I were able to study and work from home, although it was sometimes tedious.

    As soon as the (hideous) green box appeared on the corner, we switched to NBN. Initially we had 89Mbps! Over the following months the available bandwidth has consistently decreased to the point where we now struggle to obtain even 1Mbps during peak times – often the connection does not work at all.

    We now rely on 3G/4G data to get our work done, as the NBN connection just isn’t reliable enough. If the illustrious ‘Innovation minister’ is watching 5 movies at once, it must be at 5am on a Sunday morning.

    Perhaps the problem is that neither my wife nor I are ‘innovative’ enough, where, instead of attempting to watch 5 movies as dawn breaks, we are instead trying to follow professional careers and further education between the hours of 8am & 10pm.

    Don’t misunderstand, rolling out new infrastructure is difficult, particularly when it is underneath everyone’s roads/houses/buildings. But for the love of god, I am watching pages of text load a line at a time! They couldn’t mess it up this badly could they?

    If it isn’t enough that the poor copper network couldn’t be left to die a graceful death, instead being forced to remain like some subterranean Flying Dutchman; further barriers stand between you & a first-world communications network. Even if your un-dead copper still manages to somehow smash the bits down it, they’ll be stopped dead at the exchange because your RSP has decided one million subscribers can share the same 100Mb channel.

    RSPs should be forced to:

    – Publish their contention ratios (subscribers vs bandwidth) in ways that people can understand

    – Provide/publish (as clearly as their ‘up to’ speeds) a ‘down to’ figure, that tells the consumer the lowest speed they will get – along with the windows that these each apply to

    – Be forced to publish the obtainable speeds at hourly periods so that we can fairly compare the offerings of each RSP.

    One day this network will be great, but gee whiz, it is a huge mess at the moment.
  • Rauf Yousaf
    commented 2017-01-27 11:45:09 +1100
    NBN Co installed fibre to the premises for the whole street but missed out entire building. It’s been 2 years. Telstra claim it’s NBN’s fault, they say vice versa. Ombudsman involved but still no resolution. 2 Years. Now they say they will be cutting ADSL soon, but still no movement on the NBN so we will soon be out of luck for any connectivity other than 4G. Yay Malcolm Turnbull, our technology champion… NOT.
  • Jim Smith (Sorry)
    commented 2017-01-05 20:04:29 +1100
    My NBN FTTN was due to be installed last month on the 5th December. Installation did not go to plan and my plan stayed on the old ADSL plan. I was told that the plans would switch on the installation date and this did not happen. I blew my credit limit in a week just on calls to Southern Phone ($100 in a week) and nothing had happened. My home phone, internet and landline are still on the ADSL plan with the ADSL speed and data limit (12/1Mbps, 150GB). I have emailed Southern Phone many times still without reply. I will consider changing telcos when my contract has ended.
  • Martin Eugarde
    commented 2016-12-24 12:02:56 +1100
    I live in a modern estate in Redlands City Queensland. I have been here for 14 years and in that time I have still not been able to obtain an ADSL Connection due to a Pair Gain Telephone line infrastructure in our estate and surrounding estates.

    So we saw the NBN as our only saviour.

    Our local LNP MP Mr. Andrew Laming provided me with an email in September 2013 that guaranteed me an NBN connection by the end of 2016. We are fast approaching the end of 2016 and it looks like we won’t get a connection until 2019.

    I am so disheartened by the LNP and the NBN Co. The lies, the cost blow outlets, the delays, the inferior systems and cover ups grow like a cancer every day. They are wasting tax payer money hand over foot, and the majority of Australia are still no closer to a connection and those that are connected, are complaining that the speed of connection is not anywhere near what they are signed up for.

    I have taken matters into my hands for our community and commenced two Facebook Pages. One Facebook Page is for Redlands City and one is for Australia. The pages were created so that everyone in Redlands City and Australia can share their own Government and NBN Co experiences and we try to provide information as to why the combination of the current Government and NBN Co has failed us all.

    The links to my Facebook Pages are below.


  • Tim Smith
    commented 2016-09-07 07:40:29 +1000
    For $20 more than adsl NBN with Telstra will not deliver Netflix HD on NBN during peak times. Massive congestion in the area,, never an issue with adsl. Doubt it’s the technology rather the pricing model and backbone. Too much misguided focus on the technogy to the premises.

    Voice services are hit and miss.

    Shame I didn’t stick with my 7mbs adsl better than the 50/20 plan that doesn’t work.
  • ben turner
    commented 2016-08-14 16:23:35 +1000
    There is no NBN in this area, but I’m not alone, just look at Sydney for the coverage maps. Only new estates have any real coverage, (and they would have had it anyway, as the developers make that happen, so it would have happened anyway. It’s a complete joke.
  • Megan Stroak
    commented 2016-08-11 19:44:36 +1000
    Never mind the NBN, for a large number of residents in urban growth hot-spots (like my suburb of Camperdown) even getting a phone line or an ADSL connection is out of the question! Telstra think that they might be able to connect a phone line by the end of September, but no promises that the line will be able to support ADSL. I might get lucky and maybe an ADSL port will become available at the exchange at the same time as my line is connected, but if not then I’ll just have to wait until someone else cancels their service. So effectively, the inner west will have to continue to play ADSL musical chairs with the existing infrastructure, until the NBN starts to get rolled out……in September, 2018. Good to see nothing has changed since 2013:


  • geoff harrod-eagles
    commented 2016-08-11 17:27:25 +1000
    Why can’t I use the net after 5pm? speeds are on average .6 mbps when they used to be(and still are)10.mbps on the copper network.Speeds don’t become usable until 11pm.We’ve gone backwards since signing up for NBN .Complaints to my ISP are redirected to Telstra as all ISPs use Telstra equipment out of the exchange. Please help me understand why our service is unusable at peak usage time?
  • Richard Blakemore
    posted about this on Facebook 2016-07-29 07:03:04 +1000
    NBN fails
  • Richard Blakemore
    commented 2016-07-29 07:01:14 +1000
    My NBN was installed on 21st July 2016, but the installation failed. But on the same day they also disconnected my copper. The RSP was told by NBNCo that the earliest it can be fixed is the 5th of September. That’s six weeks without a home phone or internet! No-one seems to care about the fact that I’m falling behind in my online University degree – I only have 2 subjects to go. No-one seems to care that my kids can’t complete their school homework. The attitude of both NBNCo and my service provider is that this happens all the time. If it were’t for the LNP’s “cease sale” directive, I’d be able to fallback to ADSL and a copper landline. As it is I’ve got nothing for six bloody weeks! Can’t use my fibre and can’t use my copper. More like No Bloody Network
  • Penelope McNulty
    commented 2016-06-21 13:06:21 +1000
    The LNP’s innovation and vision for the NBN is limited to the ability of a family to download five movies at the same time. This ignores uses we can’t even dream of but will be a reality within a year or two.

    I wanted to implement my novel stroke therapy via the NBN (Wii-based Movement Therapy) but without fast up and download speeds there is too much jitter, delay and freezing interruption. Broadband is needed to give the therapist as much information as if they were in the same room as the patient. Insufficient visual and synchronised audio streams are imperative to prevent patient harm or the entraining of inappropriate movements.

    Fast broadband brings more equal health options to those in rural and remote Australia or those isolated in urban areas through poor mobility, where rehabilitation can come to the patient rather than the patient having to travel to rehabilitation.
  • Stephen Conroy
    commented 2016-06-16 21:52:28 +1000
  • Brett Heil
    posted about this on Facebook 2016-06-04 23:51:03 +1000
    How will Australian businesses compete globally with next to dial up speeds. NBN fails
  • Brett Heil
    @HotOffThePulse tweeted link to this page. 2016-06-04 23:51:00 +1000
    How will Australian businesses compete globally with next to dial up speeds. NBN fails http://www.tanyaplibersek.com/nbnfail?recruiter_id=28621
  • Roy McCarthy
    posted about this on Facebook 2016-06-01 07:41:04 +1000
    NBN fails
  • Anonymous
    commented 2016-06-01 07:40:23 +1000
    We have been told that after switching to NBN we will not be able to use the Telstra TBox for Foxtel but will have to purchase a new box from NBN Co or Foxtel, What a joke Mr Harbourside Mansion forced this inferior product at a massive extra financial cost and we are going to be slugged elsewhere as well OR maybe he might dip in to his little bank account and help us out

    Also they stated that the NBN speed will not increase from the current ADSL2 speed until everyone in your area has switched over which you are allowed up to 18 months to switch Again what a joke
  • David Bligh
    posted about this on Facebook 2016-05-31 23:24:05 +1000
    NBN fails
  • David Bligh
    commented 2016-05-31 23:21:22 +1000
    We were told we would get NBN at Glenthompson Victoria, we are not in the outback, are on a main highway and yet we have been forced to have Satellite, the next town only 22km away has fixed wireless and we have to have satellite, with latency and 50gb per month Download limit. Why has Malcolm Turnball’s FRAUDBAND Plan reduced us to having a 3rd world countries Internet. Two proposed businesses in this town have been shelved as a result. So much for Mr Turnbull’s innovation for the future.
  • Margot Cubis
    followed this page 2016-05-31 19:04:47 +1000