NBN FAILS

Malcolm Turnbull promised us faster, cheaper NBN delivered by the end of 2016. But instead he made it slower, doubled the cost and doubled the delivery time.

People have been contacting me to share their frustration with the NBN for years.

We know that Malcolm Turnbull has stuffed the NBN - it’s time to lose the secrecy. Share your experience and #NBNfails so together, we can show Malcolm Turnbull and the Liberals that their second-rate NBN just doesn’t cut it.

 

 

 

 

 


Showing 202 reactions

  • NBNCo SucksAFat1
    commented 2019-07-13 07:08:50 +1000
    Pretty much same story as James McGrath except they installed 3/4 of my suburb (wilberforce) and then stopped installing if for absolutely no reason 6 homes up from me, I think they do this everywhere on purpose to deliberately misrepresent their rollout progress by marking their map purple and hiding the fact they are simply not installing a significant portion of these areas for absolutely no reason, they are falsely claiming ‘more work is needed trying to make it seem like there is a problem with the property of some other problem when the actual truth is that no work has even been started in these zones and they moved onto another suburb to 3/4 complete them so again they can mark the map purple and move on shafting 25% of the next one. Apparently NBNco as well as the gov think hiding this fact in the figures and having the map purposely misrepresent progress is a reasonable thing to do, classifying entire suburbs as ’service ready’ when they are not even bothering to finish any of them off is a complete joke. I even have fixed wireless service available where I am only 3.5km from a tower but they refuse to even allow me to pay to have the service professionally tested for suitability.


    Honestly by the time NBNco gets their asses back here to finish their half completed job I think 4g/5g plans will be CHEAPER and FASTER like optus current 500GB per month for $85 with speeds up to 300Mbps!!!!!!!!!
  • James McGrath
    commented 2019-07-04 22:27:13 +1000
    Looking at NBN map…waiting patiently for years…In Erskineville (home) and Redfern (work), and are literally scheduled to be the last people in Australia to be connected to NBN (June 2020). Map says already to go go but my address shows as “more work required’”. This changed overnight from being ready immediately. VERY frustrating , help, my work is suffering (sole trader, creative industry), who do I contact? Have they tried to make Tanya’s constituency the last to be connected , even though they are probably the most reliant on it for small business’s? What is going on?
  • Ryan Bennell
    commented 2019-06-30 20:24:09 +1000
    From the day I got nbn fttn I have had problems with being 960 metres away from the node so my speeds are already subpar with constant dropouts and packet loss with my internet provider saying the problem is fixed then 1 week later it happens again and again a never ending cycle. The joys of the nbn ……
  • Sam Bennett
    commented 2019-06-30 19:20:42 +1000
    The block of flats I live in was completely overlooked. They have said by 2020 yet the neighbors in single dwelling houses can connect. It’s FTTC there’s no additional work they need to do
  • Robert Rigby
    commented 2019-06-30 18:50:25 +1000
    Slow speeds and drop outs

    I am 1km from the node was am told it is the best I can get
  • Lyn Gynther
    commented 2019-06-30 18:28:14 +1000
    Fixed wireless service is hopeless…Works when it wants to only. Can’t get help from telstra or NBN… They don’t want to know.
  • Ryan Scott
    commented 2019-06-26 09:09:21 +1000
    25% of the HFC connections in my street aren’t ready for service, while the rest are. I’m one of the unfortunates and am currently even using the service with Optus that apparently needs further work to connect. Service date for these 10 properties has been pushed back a further 6 months, and NBN are unforthcoming with any information on why an existing useable cabke service isn’t able to be switched to NBN. The surrounding streets aren’t much better with one only 60% connected, and two also only 75% connected. All with existing capable cable infrastructure!
  • Paul Hilton
    commented 2019-06-16 15:52:23 +1000
    I was on ADSL 2+ and am now on fttn nbn. Which is a ridiculous naming convention. Nbn is actually a not so broadband network. As now the slightest drop off rain disconnects the internet/phone line.
  • Antony Morphis
    commented 2019-06-02 19:05:27 +1000
    I was on NBN FTTN plan with Myrepublic and I was getting an average of 44mbps. As soon as the 18mth plan period finished, I was hoping to upgrade to 100mbps, however, I was told that now I am on a Co-existence period of unknown duration and the max speed I ‘ll get is 12mbps. That’s what I am getting now, I moved to Exetel because it was a bit cheaper. However, I still can not understand what happened to my original co-existence period of the first 18mths when I was on 44mbps???? didn’t Telstra/NBN remove all old services (ADSL etc?). NBN does not comment …. why? are they planning to change us to FTTC?
  • Ziggy Ziggy
    commented 2019-05-30 12:06:52 +1000
    Prior to the NBN I was on the copper cable connection which was consistently achieving speeds of 95 mbps. When I was changed over to the NBN I was put onto a Standard 50 mbps plan and average speeds were 36 mbps. Not good enough so I complained to my provider – not only about the poor speed but also the additional costs involved in buying a new phone and installing extra power points to accommodate all the extra add-ons, somewhere in the vicinity of $400! I was assigned a case manager who kindly upgraded my plan to 100 mbps and, at this point of time, achieving average speeds of 90 mbps. Only problem now is that my phone keeps dropping off to the point where I can’t make calls! To resolve this issue my provider suggested to buy a mobile phone – all at additional cost to me, which I can’t afford. I give up…
  • Peter Smith
    commented 2019-05-28 14:45:11 +1000
    How is it in 2019 that we have to wait in ALL morning rather than (say) be offered a phone or text service an hour or two before hand. Today my NBN install appointment was between 8 and noon. It’s now 2.40pm and I have wasted a full day. What is it about NBN that its contractors are incapable of calling a mobile? What is it about NBN that makes the organisation think their techo’s time is more valuable than mine? Does anyone realise how much a day Australians lose with this ALL DAY appointments nonsense? Great subject matter for the productivity commission. They can’t be fair dinkum surely.
  • Steve Someone
    commented 2019-05-27 22:36:42 +1000
    Labour failed in the decision to build the NBN, don’t blame Liberals
  • Kevin Webster
    commented 2019-05-27 09:22:34 +1000
    After 9 years – I still cannot get an install date for NBN in Templestowe Melbourne. Attempts to contact NBN result in no informaiton. Tentative install date is June 2020 – for HFC. The liberals have trashed NBN and there is no response from Kevin Andrews (the local member).
  • James Oxley
    commented 2019-05-25 17:03:58 +1000
    In early March 2019 a Telstra representative intentionally limited our ADSL service to unusable speeds. I rang up and enquired as to why I could not send emails to which I was told that it was an intentional limitation in preparation for an NBN installation on the 1st of April 2019.

    Whilst I was initially a bit miffed at this response, I figured that I could wait the 3 odd weeks and then my connection would be of better quality now that it is with the NBN.


    Came and went that day of the 1st of April where nothing eventuated. At this stage I raised a complaint with Telstra themselves and was assigned a “Case-Manager”. They told me that they couldn’t give me a time/date when the issue would be resolved.


    I was offered a wireless dongle with data put on it as an interim solution, which I accepted. Sadly, living in deep Caringbah South, the cell service is particularly bad and the dongle barely picks up any connection either.


    So, on and on the days have gone, with another appointment date of the 6th of May missed and no advisement of a rescheduled appointment. Telstra at times have simple not replied to my emails and I have had three different case-managers.


    My family and I are approaching three (!!) months without a usable connection, and the bills keep rolling in.


    I’ve enquired with neighbours who have complained of similar issues. I’ve conducted some of my own investigation and have found a plethora of complaints on-line in relation to bungled NBN installations.


    I am interested in hearing what you think about this and what can possibly be done to stop telecommunication companies treating Australians so poorly.
  • Anne Richardson
    commented 2019-05-23 14:46:33 +1000
    NBN SOUTH DURRAS tower. Outage more than 24 hours now. 45 min on mobile phone to my supplier OPTUS yesterday. They agreed there is an outage, they say it’s because of NBN tower outage, but another resident who uses Telstra has signal. I don’t want to spend another hour on phone to them; no idea when service will resume; OPTUS said they will send a text message once it’s back on. How can we get better communications about outages and avoid some of the anx. All the companies are run out of various parts of Asia, so they are not engaged in a useful way to Australian customers; Telstra mobile tower was out for 2-3 weeks over Easter, and they denied any faults until it was over. Is there an Authority who can help us? Thank -you if you can urge some positive changes.
  • Rod Bamford
    followed this page 2019-05-06 12:32:13 +1000
  • Sandra Krof
    commented 2019-04-29 10:35:25 +1000
    After 12 months of obsolete fttn NBN connection, started experiencing dropouts in Dec/Jan 2019. NBN tech came out, took a look at the pits, came inside to the home for two seconds and said if it drops again, maybe it’s the modem. Sure enough, it dropped out straight after he left and provider sent a new, same model modem. For two months did not drop out then in March constant,daily dropouts provider sends out new modem, I purchase two other spare NBN compatible modems. After 6 weeks of resets, scheduled visit for NBN to come out, they don’t and playing the blame game was told I have bridge Taps by NBN. I was never told about bridge taps before. I am now waiting for my own technician to do what they can, at my own expense, if this fails will be ditching nbn. Already have ordered a mobile broadband service for internet needs and already have a mobile. This is all for my elderly dad’s premises. He needs to reconcile himself with the fact that in this day and age it is impossible to get a reliable VoIP/landline phone using fttn. Just impossible with constant dropouts using this hodge podge line he doesn’t like it but sadly, that is the only alternative we have: ditch the NBN and be entirely reliant on the 3 and 4g networks. Bring on 5g, as NBN with various different ways of connecting to fibre but still using outdated copper was always going to fail. Thank you for letting every one down. Again! You can always rely on every govt, with their barrage of lies and self serving deals to ruin everything.
  • Sandra Krof
    commented 2019-04-29 10:34:38 +1000
    After 12 months of obsolete fttn NBN connection, started experiencing dropouts in Dec/Jan 2019. NBN tech came out, took a look at the pits, came inside to the home for two seconds and said if it drops again, maybe it’s the modem. Sure enough, it dropped out straight after he left and provider sent a new, same model modem. For two months did not drop out then in March constant,daily dropouts provider sends out new modem, I purchase two other spare NBN compatible modems. After 6 weeks of resets, scheduled visit for NBN to come out, they don’t and playing the blame game was told I have bridge Taps by NBN. I was never told about bridge taps before. I am now waiting for my own technician to do what they can, at my own expense, if this fails will be ditching nbn. Already have ordered a mobile broadband service for internet needs and already have a mobile. This is all for my elderly dad’s premises. He needs to reconcile himself with the fact that in this day and age it is impossible to get a reliable VoIP/landline phone using fttn. Just impossible with constant dropouts using this hodge podge line he doesn’t like it but sadly, that is the only alternative we have: ditch the NBN and be entirely reliant on the 3 and 4g networks. Bring on 5g, as NBN with various different ways of connecting to fibre but still using outdated copper was always going to fail. Thank you for letting every one down. Again! You can always rely on every govt, with their barrage of lies and self serving deals to ruin everything.
  • Hayden Katsaros
    commented 2019-04-23 12:12:50 +1000
    At the time of writing this, my street and the 2 adjacent streets have all of their houses either ready to connect or connected to the nbn. The cable has been run throughout the whole street. Out the front of my house I have a pit which contains a 2-way TAP. Both connections have been fitted off. I also have a nbn PCD that has been installed on the side of my house and fitted off. This has been the case since January 2019. Although for some reason, I have been singled out and have to wait until February 2020. nbn have ignored all attempts at me trying to contact them and given me false information. At a loss of what to do.
  • Peter Hayes
    commented 2019-04-22 08:37:26 +1000
    Pathetic internet speed…and someone is pulling the plug. I’ve spent hours on the phone with my ISP. They’ve trie everything – including sending me an updated modem. Still no change. It seems that at about 7:00pm every night someone throws a switch and my internet speed crashes . It’s impossible to believe that this is because of a sudden and orchestrated increase in internet traffic. I could believe this if the fluctuations in speed were more random.

    Here’s a screenshot.
  • Peter Hayes
    commented 2019-04-22 08:35:48 +1000
    Pathetic internet speed…and someone is pulling the plug. I’ve spent hours on the phone with my ISP. They’ve tried everything – including sending me an updated modem. Still no change. It seems that at about 7:00pm every night someone throws a switch and my internet speed crashes . It’s impossible to believe that this is because of a sudden and orchestrated increase in internet traffic. I could believe this if the fluctuations in speed were more random.

    Here’s a sample of download speeds. (speedtest.net)

    21/4/19 7:04 pm. to 8:47 pm. 2.62mbps – 4.06 mbps

    21/4/19 10:44 pm. 41.85 mbps.


    Further more, my “landline” now doesn’t work. People who attempt to call get a message saying that they can’t be connected because of congestion on the network.


    Yes, a total farce. Thanks Malcolm.


    NBN will not provide information about the location of the “NODE” that services my home.
  • Tony Assoni
    commented 2019-04-21 18:38:44 +1000
    Greetings, I have been waiting for my NBN to go ahead and I have found out that I will only be getting Fibre to the Node in my street, yet streets around me are getting Fibre to the Curb, which will be much faster for those lucky enough to get Fibre to the Curb, I asked NBN Co if it is possible for my house hold to get Fibre to the Curb and was told that I would have to pay $330 just for NBN Co to investigate and then give me a Quote if it is possible, like all the rest of the population I pay my taxes and Council rates but this is unfair.
  • Tony Assoni
    commented 2019-04-16 16:22:26 +1000
    I’m only offered fttn to my house, yet the streets around me get fttc how ridiculous
  • john mccann
    commented 2019-04-09 21:42:17 +1000
    been service available since 2017 and april 2019 still nothing
  • Thomas Matthews
    commented 2019-04-07 19:26:32 +1000
    I have been waiting for ten long hears..It is coming inb June 2019. I see now and then 2 service men working to install NBN PITS…. no wonder it takes years to come to CLARINDAT VICTORIAAND THENN ONLY THE CRAPPY HFC…new technology joined to ancient TECHNOLGY …a patch work fo M. Turnbull…so much for the LIBERALSLABOR is not much better….??hilarious…Vietnam has faster INTERNET than Australia?????
  • Timothy Burgess
    commented 2019-04-07 19:04:21 +1000
    I have watched my suburb of Northcote criss crossed by overhead HFC cabling as nbn as been rolled out in our suburb. Visual suburban pollution & second rate technology. Disgrace for Australia & shame on Turnbull
  • Edward Popham
    commented 2019-04-04 12:54:37 +1100
    Thursday April 4th 2019. Wollongong, NBN and VOIP telephone fail due to 288Fibre cable being cut by Boring Machine at Ermington in Sydney. After over 24hours of fail Technicians were able to start repairs. At the rate they are able to go it will take until about Friday morning before it is all fixed. Why is there no redundancy in the Trunk Cables and South Coast NBN is lost because of a mistake in Sydney?
  • Dean Duke
    commented 2019-03-27 20:30:22 +1100
    Had good service with NBN for eight months and then got slowed to 4.8MBs after enjoying 48MBs previously. Could not get resolved by NBN provider so let me out of the contract. The weird thing is if I connect a VPN the speed goes back to about 44MBs, which leads me to think that NBN providers are shaping customer speeds based on their use. In other words if the provider cannot fix service within a few days go to Ombudsman and change providers.
  • Dean Duke
    commented 2019-03-27 20:26:26 +1100
    ISPs seceretly shaping speeds
  • John Citizen ll
    commented 2019-03-25 19:21:37 +1100
    I just moved to an area where there is FTTN. I can only get 18MB/s down and 0.5-1MB/s up and I live just 400Meters from the node. Have had a technician inspected the copper line in my house as they blamed the cabling and apparently the cables were fairly new with no damage. After months of going around in a loop I had no choice but to give up on NBN and move to more expensive mobile data. I wish I could get the old ADSL back, as I could have easily got a bonded ethernet connection with that. Turnbull screwed us up big time.