NBN FAILS

Malcolm Turnbull promised us faster, cheaper NBN delivered by the end of 2016. But instead he made it slower, doubled the cost and doubled the delivery time.

People have been contacting me to share their frustration with the NBN for years.

We know that Malcolm Turnbull has stuffed the NBN - it’s time to lose the secrecy. Share your experience and #NBNfails so together, we can show Malcolm Turnbull and the Liberals that their second-rate NBN just doesn’t cut it.

 

 

 

 

 


Showing 190 reactions

  • James Oxley
    commented 2019-05-25 17:03:58 +1000
    In early March 2019 a Telstra representative intentionally limited our ADSL service to unusable speeds. I rang up and enquired as to why I could not send emails to which I was told that it was an intentional limitation in preparation for an NBN installation on the 1st of April 2019.

    Whilst I was initially a bit miffed at this response, I figured that I could wait the 3 odd weeks and then my connection would be of better quality now that it is with the NBN.


    Came and went that day of the 1st of April where nothing eventuated. At this stage I raised a complaint with Telstra themselves and was assigned a “Case-Manager”. They told me that they couldn’t give me a time/date when the issue would be resolved.


    I was offered a wireless dongle with data put on it as an interim solution, which I accepted. Sadly, living in deep Caringbah South, the cell service is particularly bad and the dongle barely picks up any connection either.


    So, on and on the days have gone, with another appointment date of the 6th of May missed and no advisement of a rescheduled appointment. Telstra at times have simple not replied to my emails and I have had three different case-managers.


    My family and I are approaching three (!!) months without a usable connection, and the bills keep rolling in.


    I’ve enquired with neighbours who have complained of similar issues. I’ve conducted some of my own investigation and have found a plethora of complaints on-line in relation to bungled NBN installations.


    I am interested in hearing what you think about this and what can possibly be done to stop telecommunication companies treating Australians so poorly.
  • Anne Richardson
    commented 2019-05-23 14:46:33 +1000
    NBN SOUTH DURRAS tower. Outage more than 24 hours now. 45 min on mobile phone to my supplier OPTUS yesterday. They agreed there is an outage, they say it’s because of NBN tower outage, but another resident who uses Telstra has signal. I don’t want to spend another hour on phone to them; no idea when service will resume; OPTUS said they will send a text message once it’s back on. How can we get better communications about outages and avoid some of the anx. All the companies are run out of various parts of Asia, so they are not engaged in a useful way to Australian customers; Telstra mobile tower was out for 2-3 weeks over Easter, and they denied any faults until it was over. Is there an Authority who can help us? Thank -you if you can urge some positive changes.
  • Rod Bamford
    followed this page 2019-05-06 12:32:13 +1000
  • Sandra Krof
    commented 2019-04-29 10:35:25 +1000
    After 12 months of obsolete fttn NBN connection, started experiencing dropouts in Dec/Jan 2019. NBN tech came out, took a look at the pits, came inside to the home for two seconds and said if it drops again, maybe it’s the modem. Sure enough, it dropped out straight after he left and provider sent a new, same model modem. For two months did not drop out then in March constant,daily dropouts provider sends out new modem, I purchase two other spare NBN compatible modems. After 6 weeks of resets, scheduled visit for NBN to come out, they don’t and playing the blame game was told I have bridge Taps by NBN. I was never told about bridge taps before. I am now waiting for my own technician to do what they can, at my own expense, if this fails will be ditching nbn. Already have ordered a mobile broadband service for internet needs and already have a mobile. This is all for my elderly dad’s premises. He needs to reconcile himself with the fact that in this day and age it is impossible to get a reliable VoIP/landline phone using fttn. Just impossible with constant dropouts using this hodge podge line he doesn’t like it but sadly, that is the only alternative we have: ditch the NBN and be entirely reliant on the 3 and 4g networks. Bring on 5g, as NBN with various different ways of connecting to fibre but still using outdated copper was always going to fail. Thank you for letting every one down. Again! You can always rely on every govt, with their barrage of lies and self serving deals to ruin everything.
  • Sandra Krof
    commented 2019-04-29 10:34:38 +1000
    After 12 months of obsolete fttn NBN connection, started experiencing dropouts in Dec/Jan 2019. NBN tech came out, took a look at the pits, came inside to the home for two seconds and said if it drops again, maybe it’s the modem. Sure enough, it dropped out straight after he left and provider sent a new, same model modem. For two months did not drop out then in March constant,daily dropouts provider sends out new modem, I purchase two other spare NBN compatible modems. After 6 weeks of resets, scheduled visit for NBN to come out, they don’t and playing the blame game was told I have bridge Taps by NBN. I was never told about bridge taps before. I am now waiting for my own technician to do what they can, at my own expense, if this fails will be ditching nbn. Already have ordered a mobile broadband service for internet needs and already have a mobile. This is all for my elderly dad’s premises. He needs to reconcile himself with the fact that in this day and age it is impossible to get a reliable VoIP/landline phone using fttn. Just impossible with constant dropouts using this hodge podge line he doesn’t like it but sadly, that is the only alternative we have: ditch the NBN and be entirely reliant on the 3 and 4g networks. Bring on 5g, as NBN with various different ways of connecting to fibre but still using outdated copper was always going to fail. Thank you for letting every one down. Again! You can always rely on every govt, with their barrage of lies and self serving deals to ruin everything.
  • Hayden Katsaros
    commented 2019-04-23 12:12:50 +1000
    At the time of writing this, my street and the 2 adjacent streets have all of their houses either ready to connect or connected to the nbn. The cable has been run throughout the whole street. Out the front of my house I have a pit which contains a 2-way TAP. Both connections have been fitted off. I also have a nbn PCD that has been installed on the side of my house and fitted off. This has been the case since January 2019. Although for some reason, I have been singled out and have to wait until February 2020. nbn have ignored all attempts at me trying to contact them and given me false information. At a loss of what to do.
  • Peter Hayes
    commented 2019-04-22 08:37:26 +1000
    Pathetic internet speed…and someone is pulling the plug. I’ve spent hours on the phone with my ISP. They’ve trie everything – including sending me an updated modem. Still no change. It seems that at about 7:00pm every night someone throws a switch and my internet speed crashes . It’s impossible to believe that this is because of a sudden and orchestrated increase in internet traffic. I could believe this if the fluctuations in speed were more random.

    Here’s a screenshot.
  • Peter Hayes
    commented 2019-04-22 08:35:48 +1000
    Pathetic internet speed…and someone is pulling the plug. I’ve spent hours on the phone with my ISP. They’ve tried everything – including sending me an updated modem. Still no change. It seems that at about 7:00pm every night someone throws a switch and my internet speed crashes . It’s impossible to believe that this is because of a sudden and orchestrated increase in internet traffic. I could believe this if the fluctuations in speed were more random.

    Here’s a sample of download speeds. (speedtest.net)

    21/4/19 7:04 pm. to 8:47 pm. 2.62mbps – 4.06 mbps

    21/4/19 10:44 pm. 41.85 mbps.


    Further more, my “landline” now doesn’t work. People who attempt to call get a message saying that they can’t be connected because of congestion on the network.


    Yes, a total farce. Thanks Malcolm.


    NBN will not provide information about the location of the “NODE” that services my home.
  • Tony Assoni
    commented 2019-04-21 18:38:44 +1000
    Greetings, I have been waiting for my NBN to go ahead and I have found out that I will only be getting Fibre to the Node in my street, yet streets around me are getting Fibre to the Curb, which will be much faster for those lucky enough to get Fibre to the Curb, I asked NBN Co if it is possible for my house hold to get Fibre to the Curb and was told that I would have to pay $330 just for NBN Co to investigate and then give me a Quote if it is possible, like all the rest of the population I pay my taxes and Council rates but this is unfair.
  • Tony Assoni
    commented 2019-04-16 16:22:26 +1000
    I’m only offered fttn to my house, yet the streets around me get fttc how ridiculous
  • john mccann
    commented 2019-04-09 21:42:17 +1000
    been service available since 2017 and april 2019 still nothing
  • Thomas Matthews
    commented 2019-04-07 19:26:32 +1000
    I have been waiting for ten long hears..It is coming inb June 2019. I see now and then 2 service men working to install NBN PITS…. no wonder it takes years to come to CLARINDAT VICTORIAAND THENN ONLY THE CRAPPY HFC…new technology joined to ancient TECHNOLGY …a patch work fo M. Turnbull…so much for the LIBERALSLABOR is not much better….??hilarious…Vietnam has faster INTERNET than Australia?????
  • Timothy Burgess
    commented 2019-04-07 19:04:21 +1000
    I have watched my suburb of Northcote criss crossed by overhead HFC cabling as nbn as been rolled out in our suburb. Visual suburban pollution & second rate technology. Disgrace for Australia & shame on Turnbull
  • Edward Popham
    commented 2019-04-04 12:54:37 +1100
    Thursday April 4th 2019. Wollongong, NBN and VOIP telephone fail due to 288Fibre cable being cut by Boring Machine at Ermington in Sydney. After over 24hours of fail Technicians were able to start repairs. At the rate they are able to go it will take until about Friday morning before it is all fixed. Why is there no redundancy in the Trunk Cables and South Coast NBN is lost because of a mistake in Sydney?
  • Dean Duke
    commented 2019-03-27 20:30:22 +1100
    Had good service with NBN for eight months and then got slowed to 4.8MBs after enjoying 48MBs previously. Could not get resolved by NBN provider so let me out of the contract. The weird thing is if I connect a VPN the speed goes back to about 44MBs, which leads me to think that NBN providers are shaping customer speeds based on their use. In other words if the provider cannot fix service within a few days go to Ombudsman and change providers.
  • Dean Duke
    commented 2019-03-27 20:26:26 +1100
    ISPs seceretly shaping speeds
  • John Citizen ll
    commented 2019-03-25 19:21:37 +1100
    I just moved to an area where there is FTTN. I can only get 18MB/s down and 0.5-1MB/s up and I live just 400Meters from the node. Have had a technician inspected the copper line in my house as they blamed the cabling and apparently the cables were fairly new with no damage. After months of going around in a loop I had no choice but to give up on NBN and move to more expensive mobile data. I wish I could get the old ADSL back, as I could have easily got a bonded ethernet connection with that. Turnbull screwed us up big time.
  • Dean Duke
    commented 2019-03-19 16:05:43 +1100
    Had good NBN for 8 months, then 4 weeks ago slowed to 4MBs on a 50MBs connection. Complained to ISP, TIO (Ombudsman), and NBN. ISP initially helped but now won’t respond to emails. NBN initially said nothing was wrong, then it was our internal wiring to blame, which proved to be false (cost me). Now they won’t investigate further. TIO says it will be between 4 and 10 weeks before they put anyone on the case. “You’re going to have to hold on a bit longer,” said the nice man from TIO. Meanwhile, we have constant dropouts and downloading a 70mb file the other day took 23 mins. Welcome to the Liberals idea of fast internet in 2019.
  • Roman Rokita
    commented 2019-03-17 14:46:49 +1100
    In Wanneroo, WA we had copper wiring so bad, that they had to do FTTC for us. Rollout happened in May-June 2018 but my premises and of two of my neighbours were done two weeks later due to extra work needed to join two pits. Six months later everyone else in the suburb was connected but for the three of us the NBN map was still showing “more work to be done” (which there was not) and ETA of March 2019. Contacted NBN but they said that there indeed more work needs to be done but they were unable to say what kind of work. Insider at NBN told me, that only contacting a politician can help. My member is Labour’s Anne Aly. After her office enquiry at NBN, the ETA on NBN map changed from March 2019 to March 2020. I then contacted the contractor Fulton-Hogan, who did the work in my suburb. They said that all that was going to be done in my street had been done and that they have left the area never to return. Contacted TIO but they said that TIO does not get involved in rollout matters but also that if I had a order with RSP, then, they would have been able to get involved. Because my preferred RSP was taking pre-orders on Whirlpool special, I had one already and was able to supply it to the TIO. The same week I was connected. All that needed to be done, was to correct an error in NBN database. This I kept telling NBN from the beginning.
  • Charles De Groot
    @GrootCharles tweeted link to this page. 2019-03-01 15:59:33 +1100
  • Charles De Groot
    commented 2019-03-01 15:58:02 +1100
    When i first connected i was getting 50 Mbps now 12 months later it has dropped to 38 Mbps down 9.5 Mbps up we can’t even stream 1080p to youtube anymore

    and if it rains it drops to zero and i’m on the 100/40 plan as recommended by Telstra

    We are purchasing 8k tv’s next year and need a faster than 100 Mbps connection as 8k needs about 83 Mbps for just one stream and 50 Mbps for 4k content
  • Jamie Robb
    commented 2019-02-20 09:34:39 +1100
    We are moving into a rental property and arranged for one company then Telstra to have nbn and telephone connections done they’ve both told us the cable (lic) needs replacing but who has to pay for this
  • Chris Robinson
    commented 2019-02-17 12:51:52 +1100
    I am on FTTN on a copper length of 1.5km. I have been experiencing drop outs and a significantly underperforming service. The most recent NBN technician to visit stated that he was unable to get my line to the minimum specification set out by NBN, and then went on to say that he could if he had more time. Now I am stuck waiting to see if another technician will even come out. All I want in a better service. 1.5km copper length is not “broadband”.
  • John Citizen
    commented 2019-02-17 09:04:09 +1100
    We live up in the Dandenong ranges in Melbourne, in the Outer East, we saw Optus fibre rollout stop at Ferntree Gully, we saw FoxTel stop at Ferntree Gully, basically neither company wanted to deal with hilly locations, or suburbs without footpaths, a common occurrence up in the hills, neither side wanted to run fibre from poles.


    We fear that this is going to happen again, NOBODY up here in the hills (which is meant to be metropolitan Melbourne we’re only 30mins from the CBD!) is going to get NBN cable of any sort.. we’re going to be dumped onto Satellite and stuck with our failing, unreliable, slow ADSL basic service (we can’t even get the supposedly better ADSL2 or ADSL2+)
  • Steve New
    commented 2019-02-11 20:08:12 +1100
    Most of the streets around me have been connected ..every time I contact NBN get to,d a different story or say they can not access this Information ..this has been going on fir over 12 months now ..all I want to know is why ..when it will be connected and what is being done ..it seems to be a national secret and the assistance from NBN is absolutely shocking ..can this be followed up with them as they will not assist me
  • David W
    commented 2019-01-30 05:43:29 +1100
    I live in Ryde in the blue ribbon seat of Bennelong and had a lengthy discussion before the 2013 election with John Alexander about their ideals around the NBN.

    He argued that we didn’t need to pay for a Ferrari when what we needed was a Holden. This has come back to bite the LNP party for we are now getting an old Holden lemon with the cost of the Ferrari.

    In my area we are still waiting for HFC NBN delivery and the pits in the street have been visited about 20 times to audit what is in the ground. Hopeless.

    Shame on Turnbull and Abbott for deliberately sabotaging what was to be a visionary bit of infrastructure

    I would suggest an inquiry into this debacle would be on the cards when Labor gets in
  • Robert Brown
    commented 2019-01-21 16:10:46 +1100
    Got fibre to the house and for a while all was good but as more and more people hook up to the NBN my speed and reliability take a dive at say 3.15 am its good but at 5pm its slow and well below my plan advertised speed including drop outs for 106 bucks a month i am not impressed if this was supposed to future proof Australia I think its going to fail whatever it was originally supposed to be political interference has delivered a different animal
  • David Ball
    commented 2019-01-14 14:38:37 +1100
    I live 50klm from Sydney on acres. On the NBN site my address has satellite NBN but when i go to the NBN site and move the location pin to my house it shows fixed WiFi is available. They have directed me to the provider (DoDo). I contacted the provider and they tell me they cant do anything the NBN database need updating. I raised with the telecomunications Ombudsmen Complaint number 2019/01/05678 and they tell me they cant handle it issue as they cant help with NBN related issues.
  • Emmanuel G
    commented 2018-12-16 17:48:39 +1100
    I have been waiting for the NBN for years! I live in the inner city where several of the neighbouring buildings have NBN. Drilling happened months ago – causing incredible noise disturbances – and NBN has yet to be provided to my building. Not acceptable!
  • Joshua Shrive
    commented 2018-12-12 16:24:15 +1100
    This is actually a follow up to my original complaint, listed below (16 days ago), where my ADSL was cut off and then, due to stupid policy, it could not be reconnected even though my NBN could not work.


    Somehow, things get even more ridiculous. After my original issue with iiNet, I decided I needed to change provider as I could not get ADSL again. Telstra were the only NBN provider who had a 4G back up system in their modem, so I chose them. I had already been using a 4G data stick in the three weeks I had been without internet due to iiNet, so I knew I could at least get decent speeds that way.


    I rang Telstra and they confirmed that the 4G back up would work while I was waiting for the NBN to actually get fixed. However, they were not so forthcoming in the fact that the 4G back up is only limited to 5Mbps. This is ten times slower than what I expected, and still three times slower than my old ADSL! I rang them, but they said they could not uncap the 4G back up, so that was the best I could do. As I’d already been without internet for three weeks, I figured this was still better than nothing.


    Fast-forward to the 5th of December. iiNet sent me text messages to say that my technician appointment is booked for the 26th of November 2018. ie, the company I had already cancelled with sent me details about a technician appointment for a date that had already passed by well over a week. They sent me a carbon copy of the SMS and emails which they originally sent me three weeks earlier.


    But here was the problem; despite being told to do so, iiNet had not cancelled their previous order. I rang Telstra on the 5th, and they told me that it should be working, but it obviously wasn’t. We then worked out that iiNet’s old order was the issue, after I contacted NBN Co.


    And this is what NBN Co told me to do: I had to ring iiNet and make them cancel the order (taking up to 48 hours). I then had to ring Telstra and tell them to put in a new order. Because, get this, NBN Co’s system is that rubbish it cannot recognise there was a queue of orders and thus it could not process Telstra’s order, even when iiNet’s had cleared. This is just plain stupid. And even worse, I’ve had to be the middle man between all of these companies because NBN Co cannot just cancel the order from their end! So five weeks later I am still without NBN because NBN Co, Telstra and iiNet could not figure it out for themselves! This is just ridiculous!